Shop disappeared from FB page and items not displayed on Catalog

  • Resolved cutenmore

    (@cutenmore)


    4 years, 1 month ago

    Hi,

    After last updates (woocommerce Version 4.9.0 and Facebook for Woocommerece Version 2.2.0) I encountered into 2 issues:
    1. Shop (tab or box) disappeared from my FB page. there’s no option to add it as a tab since there’s no such options available at all and no other way to make it shown again (On IG shop some of the items do appear though…)
    this is the only reference to a shop on the settings of my page: https://prnt.sc/wq8yk3

    2. items although connected and seems available on the catalog are not shown here:
    https://prnt.sc/wq6kxb

    3. I have multi currency site and I used to change the currency manually on the items page under the catalog manager, now that it’s gone, is there a way via the plugin to show only a single specific currency on my shop? (once it will reappear…)

    it seems that everything is set as it was before: https://prnt.sc/wq6dku

    Appreciate you kind help

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @cutenmore,

    On IG shop some of the items do appear though…

    Hmm… If the IG shop is selling the catalog items, chances are high that we have to fix it on the Facebook page side.

    Please visit your Commerce Manager: https://www.facebook.com/commerce_manager/ – check under Shops for the active shop then click settings as seen in the screenshot here: https://d.pr/i/aiYwtG.

    Next, under Business assets > Ads and Sales channels, check under the Facebook tab to see if the shop is active and visible. It should look like this screenshot (https://d.pr/i/GYjtUO) when visible and active.

    In case it is Inactive you may want to activate it.

    We have another guide here for possible reason of products not displaying: Why are my products not displayed in my Facebook shop after installing the plugin?

    Is there a way via the plugin to show only a single specific currency on my shop?

    Yes, by default, the plugin will use your WooCommerce shop base currency.
    You can read more about Facebook’s supported currencies here: https://www.facebook.com/business/help/151451521590943?id=738655959856647

    Alternatively, I recommend pinging the Facebook support to see if they have a clue on what’s going on.
    Sometimes it happens that they have seen the behavior before and can guide real quick on what to fix.

    • This reply was modified 4 years, 1 month ago by B C. a11n.
    Thread Starter cutenmore

    (@cutenmore)

    Hey,
    Thanks a lot.
    The weirdest thing. The “Settings”, although indeed seems clickable, doesn’t open at all. there’s no option to click on it: https://prnt.sc/x48m7m
    Anyway the FACEBOOK shop seems active and visible : https://prnt.sc/x48vpl

    I will contact facebook for sure, something is really wrong here..

    Something that may be related to the plugin is that yesterday I faced the same issue, missing the shop from the page (although it was still visible on Instagram) and missing the items on the catalog manager BUT later on the same day it reappeared.
    The thing is that not all items were displaying on the catalog manager. Some were missing.
    Those items that were missing from the catalog manager didn’t have the Facebook ID in the Woocommerce product page like that: https://prnt.sc/x496us
    The ID is missing although it is set to show and sync: https://prnt.sc/x49em1
    Can you help with that please?

    B C. a11n

    (@battouly)

    Hi @cutenmore,

    Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    AJ a11n

    (@amandasjackson)

    I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Shop disappeared from FB page and items not displayed on Catalog’ is closed to new replies.