Facebook event issues

Hi @neurastenia. Sorry we missed your initial post. Please share your system report with me. You can find it by going to WooCommerce > Status > Get system report and then click Copy for support to be able to paste it in your reply.

Hi Ena. The system report below.

### WordPress Environment ###

WC Version: 5.0.0
REST API Version: ? 5.0.0
WC Blocks Version: ? 4.0.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.0.2
Log Directory Writable: ?
WP Version: 5.6.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.27
PHP Post Max Size: 130 MB
PHP Time Limit: 165
PHP Max Input Vars: 16000
cURL Version: 7.38.0
OpenSSL/1.0.1t

SUHOSIN Installed: –
MySQL Version: 5.6.50-log
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.0.0
WC Database Prefix: mod977_
Total Database Size: 127.50MB
Database Data Size: 113.84MB
Database Index Size: 13.66MB
mod977_woocommerce_sessions: Data: 2.02MB + Index: 0.02MB + Engine InnoDB
mod977_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mod977_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mod977_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
mod977_woocommerce_order_items: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
mod977_woocommerce_order_itemmeta: Data: 0.31MB + Index: 0.30MB + Engine InnoDB
mod977_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
mod977_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mod977_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mod977_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mod977_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mod977_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mod977_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mod977_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mod977_actionscheduler_actions: Data: 5.02MB + Index: 1.39MB + Engine InnoDB
mod977_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mod977_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mod977_actionscheduler_logs: Data: 2.02MB + Index: 1.38MB + Engine InnoDB
mod977_check_email_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mod977_commentmeta: Data: 5.11MB + Index: 1.91MB + Engine InnoDB
mod977_comments: Data: 0.19MB + Index: 0.17MB + Engine InnoDB
mod977_failed_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mod977_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mod977_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mod977_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mod977_mo_campaign_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mod977_mo_campaign_logmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mod977_mo_conversions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mod977_mo_email_campaignmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mod977_mo_email_campaigns: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mod977_mo_optin_campaignmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mod977_mo_optin_campaigns: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mod977_options: Data: 9.02MB + Index: 1.13MB + Engine InnoDB
mod977_postmeta: Data: 74.45MB + Index: 3.89MB + Engine InnoDB
mod977_posts: Data: 10.16MB + Index: 0.63MB + Engine InnoDB
mod977_ppc_exceptions: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
mod977_ppc_exception_items: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mod977_ppc_roles: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mod977_ppi_errors: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mod977_ppi_imported: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mod977_ppi_runs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mod977_pp_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mod977_pp_group_members: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
mod977_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mod977_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mod977_tcb_api_error_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mod977_td_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mod977_td_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mod977_termmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
mod977_terms: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
mod977_term_relationships: Data: 0.13MB + Index: 0.08MB + Engine InnoDB
mod977_term_taxonomy: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
mod977_usermeta: Data: 0.22MB + Index: 0.22MB + Engine InnoDB
mod977_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
mod977_wcu_modules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mod977_wcu_modules_type: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mod977_wcu_usage_stat: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mod977_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mod977_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mod977_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mod977_wc_customer_lookup: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
mod977_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mod977_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mod977_wc_order_product_lookup: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
mod977_wc_order_stats: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
mod977_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mod977_wc_product_meta_lookup: Data: 0.09MB + Index: 0.13MB + Engine InnoDB
mod977_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mod977_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mod977_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mod977_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mod977_wpzerospam_blacklist: Data: 0.27MB + Index: 0.05MB + Engine InnoDB
mod977_wpzerospam_blocked: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mod977_wpzerospam_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mod977_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mod977_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mod977_yoast_indexable: Data: 2.52MB + Index: 0.78MB + Engine InnoDB
mod977_yoast_indexable_hierarchy: Data: 0.11MB + Index: 0.20MB + Engine InnoDB
mod977_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mod977_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mod977_yoast_seo_links: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
mod977_yoast_seo_meta: Data: 0.38MB + Index: 0.00MB + Engine InnoDB
mod977_zerospam_blocked_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mod977_zerospam_log: Data: 0.16MB + Index: 0.02MB + Engine InnoDB

### Post Type Counts ###

_tcb_form_settings: 1
attachment: 1785
cherry_popups: 1
custom_css: 1
customize_changeset: 1
elementor_library: 2
ig_campaign: 1
ig_message: 4
nav_menu_item: 31
oembed_cache: 43
page: 36
post: 7
product: 136
product_variation: 502
revision: 462
shop_coupon: 4
shop_order: 209
tcb_content_template: 13
tcb_lightbox: 9
wp_block: 4
wpforms: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (30) ###

Check & Log Email: by WPChill – 1.0.1
Cookie Notice & Compliance for GDPR / CCPA: by Hu-manity.co – 2.0.3
Customer Reviews for WooCommerce: by Customer Reviews – 4.5
Delete Pending Comments: by sudar – 1.0.0
Yoast Duplicate Post: by Enrico Battocchi and Team Yoast – 4.1.1
Easy FancyBox: by RavanH – 1.8.18
Facebook for WooCommerce: by Facebook – 2.3.1
Insert Headers and Footers: by WPBeginner – 1.5.0
Mailchimp for WooCommerce: by Mailchimp – 2.5.0
Facebook for WordPress: by Facebook – 3.0.4
PHP Compatibility Checker: by WP Engine – 1.5.0
Enhanced order list for WooCommerce: by Stefan Schotvanger – 0.1.7
One Click Demo Importer By Phoeniixx: by phoeniixx – 1.1.3
Thrive Product Manager: by Thrive Themes – 1.2.4
Thrive Architect: by <a href="https://www.thrivethemes.com">Thrive Themes</a> – 2.6.6.2
Under Construction: by WebFactory Ltd – 3.88
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.47

WooCommerce Currency Switcher by WooBeWoo: by woobewoo – 1.5.0
Stripe For WooCommerce: by Payment Plugins
[email protected] – 3.2.13

WooCommerce Admin: by WooCommerce – 2.0.2
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.1
WooCommerce: by Automattic – 5.0.0
Yoast SEO: by Team Yoast – 15.9
WP Chatbot: by MobileMonkey – 4.6
Smush: by WPMU DEV – 3.8.3
WPForms Lite: by WPForms – 1.6.5
YellowPencil: by WaspThemes – 7.3.3
Custom Product Tabs for WooCommerce: by YIKES
Inc. – 1.7.6

YITH WooCommerce Wishlist: by YITH – 3.0.20
WordPress Zero Spam: by Ben Marshall – 5.0.4

### Inactive Plugins (0) ###

### Settings ###

API Enabled: –
Force SSL: ?
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: 2 (2)
4 (4)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: 11 (11)
12 (12)
13 (13)
14 (14)
exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #4 - /shop/
Basket: #5 - /cart/
Checkout: #6 - /checkout/
My account: #7 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Craze
Version: 2.1.6
Author URL: https://www.phoeniixx.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: craze/woocommerce/archive-product.php
craze/woocommerce/cart/cart-empty.php
craze/woocommerce/cart/cart-shipping.php
craze/woocommerce/cart/cart.php
craze/woocommerce/checkout/form-checkout.php
craze/woocommerce/emails/admin-new-order.php
craze/woocommerce/emails/customer-completed-order.php
craze/woocommerce/emails/customer-processing-order.php

### Action Scheduler ###

Complete: 6,006
Oldest: 2021-01-27 14:43:56 +0000
Newest: 2021-02-26 15:41:33 +0000

Failed: 6
Oldest: 2019-05-29 17:01:01 +0100
Newest: 2020-03-20 21:52:04 +0000

Pending: 5
Oldest: 2021-02-26 15:56:33 +0000
Newest: 2021-03-05 07:11:43 +0000

Hi @neurastenia. I can see you have both Facebook for WooCommerce and Facebook for WordPress active on your site. When I visit your home page, I can see 3 tags.

Can you please check the tags that you’ve set up and make sure that there is only one active on your site to see if that helps?

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Hi All. I got the same issue with the facebook conversation Apis. Anyone can help me please

Hi @sakaeru,

Since you’re not the person who originally started this topic then, per the forum guidelines, please start your own topic? We’ll be more than happy to help there ??

See you!