Backup Failure

Dear @hpc20 ,

Thanks for sharing this problem with us.

Could you send the backup log for us to troubleshoot the issue?

You can download the mentioned log file by this article link:
https://help.backup-guard.com/en/article/download-backup-log-file-fgh0gi/

Please send it via wetransfer.com using the link retrieving option.
Like this: https://prnt.sc/qr3ntv

Thank you beforehand.

I have been trying for about a week to do a full backup or files only backup. I tried again today and it all started to work. I don’t know what changed. Thank you for your help.

Dear @hpc20 ,

It’s indeed very strange.

The good thing is that it started to work.

Should you require any further assistance, please, let us know.