CSV Import issue?

  • Resolved webtivity

    (@webtivity)


    3 years, 10 months ago

    Client is trying to import csv file. Its uploaded to the media library, but it shows no actual way to select the file in the media library. Only shows upload button. When it is clicked I get “{“success”:false,”data”:”Please provide the file that you wish to import.”}”
    screenshot

    Also console erros keep coming up.
    Screenshot

    ?v=2.0:6 WebSocket connection to ‘wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data’ failed: Error during WebSocket handshake: Unexpected response code: 403

    Uncaught ReferenceError: tribe_aggregator_save is not defined
    at HTMLDocument.<anonymous> (aggregator-fields.min.js?ver=5.3.1.1:1)

    Plugin version: Version 5.3.1.1
    WP version: 5.6
    PHP version: 7.3.18

    • This topic was modified 3 years, 10 months ago by webtivity.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Andras Guseo

    (@aguseo)

    Hi @webtivity

    Thanks for reaching out!
    I’ve seen a similar issue recently where the user could not upload a file. It was caused by a plugin conflict. I don’t remember which one from the top of my head, but if you can share your plugin list I should be able to pinpoint it, if it’s there.

    Another way of finding out would be running a conflict test:
    https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

    Hope this helps.
    Andras

    Thread Starter webtivity

    (@webtivity)

    Thanks for the info András.

    I was wondering if it could be a plugin conflict.

    See screenshot of active plugins here
    If you see anything that looks familiar please let me know. Otherwise I’ll start disabling them one by one. The plugin covered by the admin bar is W3 Total Cache.

    Thanks again!

    Plugin Contributor Andras Guseo

    (@aguseo)

    Hi @webtivity,

    I just remembered, it was ActiveMember360 which was causing an issue. I don’t see that on your plugin list though, so that means it could be any of the others…

    The way to find out is via doing a conflict test. If this is a live site where you cannot really deactivate plugins, then I recommend using the Health Check and Troubleshooting plugin. That is great for this. Here’s what to do:

    With the Health Check plugin activate Troubleshooting mode. Your visitors will not see any change, the troubleshooting mode is only active for the user activating it, so only you.

    After activating all plugins will be disabled for you and the theme will be switched to a default one, if you have one installed.

    Enable The Events Calendar in troubleshooting mode and test if the import works.
    If yes, great, next step: activate your theme. Test the import again.
    If it works great, next step: enable 3-5 plugins and test…

    Rinse and repeat…

    When the import stops working you know it is caused by one of the plugins you last activated. Go one by one to find it.

    After the whole troubleshooting you can deactivate troubleshooting mode and everything will go back to normal for your user.

    Let me know what you find.

    A.

    Thread Starter webtivity

    (@webtivity)

    Hey András,

    Just wanted to follow up on this topic and let you know I found the plugin causing the issue. “WP Advanced PDF” plugin was the culprit. Once that one was disabled the import was working.

    Thanks again for the help!

    Plugin Contributor Andras Guseo

    (@aguseo)

    Great to hear you found it! Good job!

    I see you already marked this resolved. If you bump into any other issues, please open a new ticket.

    Cheers

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘CSV Import issue?’ is closed to new replies.

Tags