Payment Method Error Message ???

  • Resolved spaceinvad3r

    (@spaceinvad3r)


    4 years, 1 month ago

    Hello,

    I got a error message in my WP Backend and I dont know why this error message is showing up. I did not changed the public and/or secret keys for the Stripe gateway. The error message is the following:

    The public and/or secret keys for the Stripe gateway have been changed. This might cause errors for existing customers and saved payment methods. Click here to learn more.

    I already contacted Stripe and they told me I should contact the Woocommerce Support to get help from then. With my Stripe account everything is ok and the public and secret keys in Stripe are the same as in the payment options.

    Hope someone can help me with this problem, I appreciate every answer!

    Thank you ??

    • This topic was modified 4 years, 1 month ago by spaceinvad3r.
    • This topic was modified 4 years, 1 month ago by spaceinvad3r.
Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @spaceinvad3r,

    Is there any chance you swapped from live to testing or the other way around with Stripe? If so this message can be triggered.

    Say I have the site temporarily in test mode to make a purchase and save a credit card to my account. When I switch back to live, the test card will no longer work because it’s saved under the test API keys. That causes this error message to show.

    If any testing was done like this, you can most likely ignore this message. Otherwise, you could wait and see if any customers report issues using their saved credit cards. That’s the feature that could potentially be affected.

    Let us know if you have any questions or run into problems with customers.

    Thanks

    Thread Starter spaceinvad3r

    (@spaceinvad3r)

    Hi Three Sons,

    thanks a lot for your answer!

    Yes I switched from Test mode into Live mode like most of the people. I did not change anything else, but this message still show up.

    When I understand you the right way, this message means that I switched from test mode into live mode and the test mode card will no longer work because it is on the live mode now, is that correct?

    Seems like I dont need to take care to much about this message. However I will make a live test payment to be sure that the payment method is working well.

    Is there a way to disable this message?

    Thanks ??

    Hi @spaceinvad3r,

    Yes, that’s correct. If your live API keys weren’t touched, the switch is definitely the cause of the message.

    Following the steps highlighted here to clear your database should remove the message – I’ll only recommend doing this if you recently switched from live to test mode, and customers haven’t started using Stripe on live mode and saving their card information.

    Otherwise, I’ll let the message be, as it’s bound to disappear on its own with time.

    I hope this helps!

    Hi @spaceinvad3r,

    Since we haven’t heard from you in a while, we’re hoping that means you were able to get this resolved. I’m going to close this thread out now.

    If you’re still having trouble, please open up a new topic and we’ll be happy to help out.

    Cheers!

Viewing 4 replies - 1 through 4 (of 4 total)
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