Out of stock products do not sync on Facebook

  • Resolved contradoaudio

    (@contradoaudio)


    4 years, 2 months ago

    Out of stock products do not sync on Facebook. The Facebook for WooCommerce plugin works fine for new products, they sync to Facebook. But if we change the stock number from 1 to 0 in WooCommerce, it does not sync and on Facebook the product will keep marked as in stock. After updating the product in WooCommerce it gives the following error:

    Object with ID ‘…’ does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at…

    Does anybody know how we can fix this? Thanks!

    Regards Michel

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @contradoaudio,

    Please try disconnecting Facebook and reconnecting, making sure to allow the Facebook extension to “Manage your business” as seen on this page.

    Then, test again for the issue. If it’s still happening, please share a copy of your site’s System Status Report, which you can find by going to your admin Dashboard and select WooCommerce → Status.

    From there, select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here. Feel free to remove any personal information from the report, like the site URL at the top.

    Thanks!

    Thread Starter contradoaudio

    (@contradoaudio)

    Hi,

    Thanks for your answer! I tried it, but it is not solved yet. I did an uninstall of Facebook for WooCommerce and connected again, but still the same. Also, the time it was uninstalled, all the listings on Facebook stayed there. The out of stock ones, but also the in stock ones. Connecting again and product sync did not change anything.

    Can I send you a copy of our system report in a direct message? It does not feel ok to put it on the forum here.

    Hi @contradoaudio. Sorry we missed your last response. If you’re still facing this issue and would like to reach out to us more privately, you can do so by email. You can get https://woocommerce.com/products/facebook/ from WooCommerce and then contact us from https://woocommerce.com/my-account/create-a-ticket/.

    Hi @contradoaudio. I hope you’ve been able to reach out to us by email. I’m going to go ahead and close this thread, but if you have any other questions, please start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
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