Custom tabs disappearing

  • Resolved ghostfacek

    (@ghostfacek)


    4 years, 2 months ago

    Hello,

    I have been using this plugin on one of my sites for a while now, and have noticed that recently, many of my custom tabs have been disappearing. I exported the product data when it happens, and the serialized string, which is usually in the from a:5:{……}, is now changed to a:0:{}. So completely empty. And I have no idea why that is.

    Any help would be appreciated. The link I am linking to may not reflect the problem soon, as I will be manually remaking the tabs, but this keeps happening to me, and I would like to learn the nature of the issue so that I can find a solution.

    I have auto updates turned off, so my woocommerce is v4.0.1, and this plugin is v1.7.1. WordPress version is 5.5.3.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi @ghostfacek,

    That is certainly very strange. My first suggestion would be to update your plugins, as that version of WooCommerce is from back in March.

    Do you have any other WooCommerce-related plugins installed? I’m wondering if there is something else hooking into the save function that might be interfering.

    Thanks,
    Jon

    Thread Starter ghostfacek

    (@ghostfacek)

    I have many other woocommerce plugins installed. Here is a list:

    WooCommerce Additional Variation Images
    Variation Swatches for WooCommerce
    WOOF – WooCommerce Products Filter

    WOOCS – WooCommerce Currency Switcher
    Premmerce Product Search for WooCommerce (Premium)

    I have updated woocommmerce to the latest version. I have updated this plugin to the latest, 1.7.6. Since then, I have not noticed any tabs disappearing, but it has only been a day. I would appreciate it if you kept this ticket open for 1 week while I keep an eye on it.

    However, I am still having issues with this particular product, even though it does have metadata currently attached to it. Here is a copy of the string:
    “a:5:{i:0;a:3:{s:5:””title””;s:10:””Directions””;s:2:””id””;s:10:””directions””;s:7:””content””;s:269:””Directions: As a dietary supplement, take one tablespoon (15 mL) daily or as directed by a healthcare practitioner. Can also be incorporated into baked goods.

    Shake well before serving.

    Refrigerate after opening.“”;}i:1;a:3:{s:5:””title””;s:12:””Serving Size””;s:2:””id””;s:12:””serving-size””;s:7:””content””;s:33:””Serving Size 1 Tablespoon (15 mL)””;}i:2;a:3:{s:5:””title””;s:7:””Caution””;s:2:””id””;s:7:””caution””;s:7:””content””;s:160:””CAUTION: For adults only. Consult physician if pregnant/nursing, taking medication, or have a medical condition. Keep out of reach of children.””;}i:3;a:3:{s:5:””title””;s:16:””Legal Disclaimer””;s:2:””id””;s:16:””legal-disclaimer””;s:7:””content””;s:158:””?These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.””;}i:4;a:3:{s:5:””title””;s:3:””UPC””;s:2:””id””;s:3:””upc””;s:7:””content””;s:81:””[barcode text=743715006973 type=upca height=80 width=1 showText=1 transparency=0]””;}}”

    Apologies for any formatting issues on this text field, I just copy and pasted the metadata straight from excel.

    Thread Starter ghostfacek

    (@ghostfacek)

    I have been monitoring the custom tabs on my site, and they are continuing to disappear. I am not sure why, but they are 100% still disappearing.

    Hi @ghostfacek,

    This issue is beyond the troubleshooting capabilities of the free forums. If you would like us to investigate this further, please contact us using this form.

    Thanks,
    Jon

    i’m having the same issue

Viewing 5 replies - 1 through 5 (of 5 total)
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