Unexpected multiple bookings for a one hour slot

  • Resolved rebelprincess

    (@rebelprincess)


    4 years, 1 month ago

    In the past 4 days, I’ve had multiple bookings for the same hour, one was a quadruple booking for one customer, and another was able to do a triple booking. the issue is that I have set to only allow two bookings at a time. It is random, it is not happening to everyone who books. We are using your plugin for shop by appointment with no payment integration. Thank you in advance for your time.

    Here are my settings:

    In the edit part of my booking calendar
    Edit (tab 1)
    Field Settings
    Services Price = 0
    Capacity = 2
    Duration = 60min
    Checked: generate time slots based on services due
    Checked: show used time slots
    Working dates: Wednesday
    Number of Months: 2
    Max number of appointments: 2
    Default date = blank
    Min Date = +12
    Unchecked: show drop down dates
    Checked: show end time
    Unchecked: show total cost
    Unchecked: show quantity field

    No add ons.

    General Settings>
    Default booking status approved
    Default status of paid approved
    Global calendar settings default
    calendar language auto detect
    Include appointment end time in the confirmation emails YES
    Payment integration – blank
    User with access to messages list NO

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author codepeople

    (@codepeople)

    Hi,

    Please indicate the version number of the plugin installed at your website.

    Thank you!

    Thread Starter rebelprincess

    (@rebelprincess)

    Hi there,

    the quadruple booking happened in the version prior to 1.2.79
    Just received another triple booking in the latest version 1.2.79

    Thread Starter rebelprincess

    (@rebelprincess)

    2 days ago – a day after I wrote the response to this topic which had been marked resolved, I received a triple booking. Please advise. This is not resolved.

    Plugin Author codepeople

    (@codepeople)

    Hi,

    Sorry for the late. I’ve just tried to re-check the case but seems the booking form isn’t longer published. Please indicate the address of the page that contains the public booking form. If you don’t want to share the address of the booking form in this public forum you can send it using the following contact form, this way we can also give you access to a debug version: https://apphourbooking.dwbooster.com/contact-us

    Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
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