Purchase Issues

  • Resolved technicalgraffiti

    (@technicalgraffiti)


    4 years, 1 month ago

    Tried to purchase the Cost Calculator Builder plugin. Said my card wasn’t recognised LOL! Switched to PayPal, paid for the plugin, once paid it took me back to initial purchase page on your website to start the transaction again! Tried via Paypal again, for a second time, as it didn’t take any money the first time, same thing happened and back to pop up to make payment again! Is there a fault with your website, payment portal, payment gateway, Paypal etc etc. Very frustrating and not a good user experience.

    The page I need help with: [log in to see the link]

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  • Hello,
    Thanks for reaching us here!
    We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better to help customers reaching this point in the coming updates. It might occur an issue in the Payment gateway or a conflict with our product. Please be kindly informed that this message will be forwarded to the development team for a check in-depth.

    Best Regards

Viewing 1 replies (of 1 total)
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