WARNING: Don’t Use Product Sync!

  • This is the one of the worst plugins I’ve used from a UI/UX perspective. It’s incredibly awkward to set up, keeps sending you to Facebook Business Manager instead of letting you set things up within the WordPress dashboard, and Product Sync doesn’t allow any attribute mapping. This means all my products were “brand: store name” and had no other attributes whatsoever.

    Also, category info doesn’t get passed to FB. And you can’t seem to “stop” the product sync once it starts. There’s no option to cancel the sync, and every time I visit the “Product Sync” tab in the settings to turn it off, it starts syncing again and disables the product sync checkbox and save button.

    Overall, it does work to simply install the FB pixel and pass Woo events, but pretty much everything else about the plugin was horribly designed.

    We’re now having to figure out how to stop the product sync and delete our FB Catalog products (which is not a quick process) so we can re-do the product sync correctly with another plugin, and it’s wasted a bunch of time.

    • This topic was modified 3 years, 11 months ago by sknicholsdev.
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  • Facebook has to have the most untalented and unmotivated people for it’s employees on entire Earth. I am not even being ironic at this point. Makes me vomit thinking about it. We can only hope it burns down to the ground.

    hello! Sorry for re-opening this post after loads of time, but i’m having exactly the same problems. How did you manage to remove the catalogue and resyncing it with another plugin?

    Hello @irenella

    Can you open a new thread on this subject, please? This thread is actually a product review rather than a support request. Opening a new support thread will help us keep things separated in that regard. I hope this helps!

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