• Resolved anumaaz

    (@anumaaz)


    Hello!

    I’m having problems with products uploading. I’ve connected my WooCommerce with Facebook, but my products are not uploading to the catalog, but they are shown as synced in the product page.

    I created two test products by hand, and they are successfully uploaded to the catalog, but in my site, products are created by a plugin that connects my physical store with my site (in order to manage stock in real time using SKU), but at the end, they are created like normal variable products. I can’t see any virtual product checkbox or stuff in the product page, so I don’t think so that’s the problem. In case it is, ?how are variable products set as virtual? I can’t find that.

    What more should I look for?

    I didn’t know how to share log info, so I paste it here:
    https://sharetxt.xyz/id?4608

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter anumaaz

    (@anumaaz)

    Update:

    I checked some of my products, and if you go into the product details page, I found the message: This product is not yet synced to Facebook.

    If I click update on the product detail page, one by one, this message changes into a Facebook ID per variation.
    Then I click into Sync products again, and nothing happens, nos syncing.

    I tried to uninstall the connection between Woo and FB, and restart it. Same.

    Just 2 products created by hand are in the catalog. One simple and one variable with variations images (some variations out of stock and some not to see the behavior), so that’s can’t be the problem.

    The other +400 products are not syncing, and they are in stock and not virtual (double-checked).

    Also the theme or another plugin is not in conflict, already disabled them.
    I checked if there is any difference in products created by me, and the automatic created and I can’t find any.

    Also here is the Woocommerce status log:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://urika.es
    Site address (URL): https://urika.es
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    WC Admin Version: ? Inactive 1.7.3
    Log Directory Writable: ?
    WP Version: ? 5.5.3 - There is a newer version of WordPress available (5.6)
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: ?
    Language: es_ES
    External object cache: –
    
    ### Server Environment ###
    
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    PHP Post Max Size: 128 MB
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    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
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    Max Upload Size: 128 MB
    Default Timezone is UTC: ?
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    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
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    Thread Starter anumaaz

    (@anumaaz)

    Update2:

    If I update manually a product created by my TPV (+400 products that arn’t synced) it creates a Facebook product ID, but not properly, see variants ID’s:

    https://ibb.co/tq5N86h
    They have been properly set the sync and show in catalog in fb dropdown bar inside each variant.

    In a product created by hand (the ones which are properly synced in Fb catalog) is shown differently:

    https://ibb.co/W2ssM6J

    • This reply was modified 4 years, 2 months ago by anumaaz.
    Thread Starter anumaaz

    (@anumaaz)

    Update 3: Sorry for posting too many messages, but I think it’s better if I go deeper into the problem. It’s solved when you add a product description and update the product page. For some reason, a product description it’s necessary, but not in all products.

    But now I find another problem. In products variants, it shows the same title for all. ?How will this affects to the products in the final store? It’s not possible to show or add the attribute name after the parent title in order to identify the variant? ?How can customer understand that 3 variants are related to small, medium and large product sizes for example?

    Thank you so much

    John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    Hi @anumaaz

    Product Variations are titled the same but use the assigned attributes to the “Variants” column within Facebook. If there is no variant listed, you’ll need to assign attributes variations rather than using the “Any” attribute.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Not all products uploading to catalog’ is closed to new replies.