contact-form-7 stopped working :(

Hello @ullrika,

I just sent a message using the contact form from the URL you provided above, and I receive this success message:

Ditt meddelande skickades! Tack och v?nliga h?lsningar fr?n oss p? Lolles.

Did you already fix the issue?

Best regards,
Yordan.

Hi Yordan and thanks for your quick response!

Unfortunately, or how I should put it, I haven’t fixed the issue. But I’m extremely happy your mail came through!

However, I can still not send messages. This is the error message I get: “Failed to send your message. Please try later or contact the administrator by another method.”

Could it possibly be my own ip that is marked as spam since I’ve tried so many times? This would be a “good” solution, if it’s possible to solve ??

Best regards,
//Ullrika

Mine stopped several days ago.. Trying to figure it out. It has all the updates and I’m running wp 5.6 https://www.backyardgardener.com/contact-us/

My hosting provider is throwing me bones, but nothing is on the bone for me to chew on.

This is the error

There was an error trying to send your message. Please try again later.

I use contact forms for another page on my domain and it give the same error, but data is collected on a database and the error is still provided.

I’ve used this plugin I assume for 5-10 years

• This reply was modified 3 years, 11 months ago by mcalpin1.
• This reply was modified 3 years, 11 months ago by mcalpin1.

@mcalpin1 I tried sending a message through your form, but got the same error message as on my own site ??

Hello @ullrika,

Indeed, it could be a spam blocking of your IP, did you try to send a message using a device on another network? For example, your mobile connected from the mobile network (not Wi-Fi).

It would also be useful to see what settings you have in the Mail tab, could you take a screenshot and share it here?

Best regards,
Yordan.

Hello @mcalpin1,

Please create a new topic providing the URL of your site and the name of your current theme and other active plugins, besides CF7.

Best regards,
Yordan.

@yordansoares I did try that already ?? didn’t make any difference. And since I couldn’t send through mcalpin1’s form either, I wonder if it really is the IP?

The forms have worked flawless for years. And I got messages from costumers last week. Could you please try these two forms as well? https://www.lolles.se/tidsbokad-radgivning/ and https://www.lolles.se/digital-shopping-pa-lolles/. The important thing is that it works for our costumers ??

Can I send the print screen to your email address?

//Ullrika

@yordansoares I asked a friend try one of the forms, and it didn’t work for her either. It’s really weird you got the message through?!

Since our shop use these forms frequently now during covid-19 (we don’t have a webshop so we use these forms as “manual web shopping”) it’s important that they work. I’m so sorry they suddenly error ??

Hello @ullrika,

I sent a message from each form within the links that you provided and both worked.

The first returned this message:

Tack! Din bokningsf?rfr?gan har skickats. Vi ?terkopplar under ordinarie ?ppettider eller s? fort vi f?r m?jlighet!

The second returned this message:

Tack! Din produktf?rfr?gan har skickats. Vi ?terkopplar s? fort vi f?r m?jlighet!

Just to rule out that it is the browser, can you please tell me what browser and operative system you’re using?

By the way, I’m using Google Chrome 87.0.4280.88 (Build oficial 64 bits) on Windows.

Best regards,
Yordan

Hi @yordansoares, firstly I am truly supergrateful for your help! Secondly, it’s really weird that your messages get through while my friends and mine don’t, isn’t it? :/

I use Safari 14.0 on my computer and the Chrome app (latest update) on my iOS cellphone.

• This reply was modified 3 years, 11 months ago by ullrika.

Hello again @ullrika,

I already performed several tests using an iMac with Safari, Firefox and Google Chrome, but I only succeeded with Chrome. The messages failed in Safari and Firefox for macOS (in Windows I could send with Firefox).

I also tried sending a message through my site form using Safari and Firefox and worked. So I think there are some issue in your site.

Checking the browser console in Firefox I saw that you have several issues:

It would be a good idea to try emptying or regenerating the cache. If it still doesn’t work, try temporarily disabling reCAPTCHA.

Best regards,
Yordan.

Hi @yordansoares!

You are amazing! In a way I am “happy” you found the errors I did. That means I’m not dreaming ??

Still, I tried emptying cache. Also I tried disabling reCAPTCHA in one specific form but it didn’t help. I tried googling how to disable reCAPTCHA from my site but didn’t find very helpful information.

I will continue trying tomorrow (it’s getting close to midnight here in Sweden). In the meantime: THANK YOU so much for you efforts. It really means a lot to get such splendid support – although I/we haven’t found the proper solution, yet!

Sincerely and good night,
//Ullrika

@yordansoares: I couldn’t help but to google some more, and found how to disable reCAPTCHA in the plugin. When I did, the form worked…! But… since I will go to bed soon I enabled it again.

However! Now we found the problem! Is it possible to fix, you think? Without being forced to skip reCAPTCHA?

Very happy good night from me!

For me the failure was that I did this => Disable REST-API for all users except of admin

So check if your rest-api is still ok for all users (can be deactivated by a security plugin or so , i did this myself , reverted it and all worked great again)

@jseutens thank you for your input! Unfortunately I don’t know what or how to to that, or if even is a good idea for me (since I don’t know what the REST-API does!) :p I’m happy it worked for you though!

For now I just have to stop integrating reCAPTCHA with the plugin until another, better, solution is found ??