Need IPN logs from woocommerce

  • Resolved rode3d

    (@rode3d)


    3 years, 11 months ago

    Hi, Merry Christmas!!

    Please help me. I’ve implemented 2Checkout gateway integration for Credit Card payment, with the help of 2Checkout support guys, using the official 2Checkout plugins for Woocommerce.

    The problem is: despite the payments are processed correctly and confirmed by 2Checkout, when the IPN is send to Woocomerce the order stays as ‘Processing’ instead of ‘completed’. Since the products I sell are virtual and downloadable, all orders must be marked as completed after a successfull payment.

    I talked to 2Checkout guys and they said this:

    ————————————————————————
    It seems that while we do send the IPNs accordingly, WooCommerce is not responding fast enough to acknowledge receipt of the IPN, and as such this causes inconsistencies with order synchronization.

    In order for us to further troubleshoot this behavior, we would need some order logs from WooCommerce in which we can see how the IPN requests are handled.

    Kindly reach out to WooCommerce for them to provide you with some logs from their backend and forward them to us.
    ————————————————————————–

    Can you please help me with his matter?
    We need IPN logs from December 23 and 24.

    2Checkout plugins are sending IPN to wc-api.

    This is the address:
    https://www.splinedynamics.com/?wc-api=2checkout_ipn

    Thanks in advance,

    Kind Regards,

    Hernan Rodenstein.
    Splinedynamics.com

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Missy a11n

    (@m155y5)

    Automattic Happiness Engineer

    Hi @rode3d –

    We do not have access to your site, so would not be able to offer any logs, I’m afraid. However, you can check for fatal errors and other logs via WooCommerce > Status > Logs. Does the 2Checkout plugin you are using offer any option to enable debugging?

    Thread Starter rode3d

    (@rode3d)

    Here’s a fatal error I’ve just found in my Woocommerce > Status > Logs:

    —————————————————————————-
    2020-12-25T19:44:26+00:00 CRITICAL Uncaught Exception: Invalid order. in /home/rodedcom/public_html/splinedynamics.com/wp-content/plugins/woocommerce/includes/data-stores/abstract-wc-order-data-store-cpt.php:105
    Stack trace:
    #0 /home/rodedcom/public_html/splinedynamics.com/wp-content/plugins/woocommerce/includes/class-wc-data-store.php(159): Abstract_WC_Order_Data_Store_CPT->read(Object(WC_Order))
    #1 /home/rodedcom/public_html/splinedynamics.com/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-order.php(114): WC_Data_Store->read(Object(WC_Order))
    #2 /home/rodedcom/public_html/splinedynamics.com/wp-content/plugins/customer-reviews-woocommerce/class-ivole-email.php(159): WC_Abstract_Order->__construct(6222)
    #3 /home/rodedcom/public_html/splinedynamics.com/wp-content/plugins/customer-reviews-woocommerce/class-ivole-sender.php(144): Ivole_Email->trigger2(6222, NULL, false)
    #4 /home/rodedcom/public_html/splinedynamics.com/wp-includes/class-wp-hook.php(287): Ivole_Sender->sender_action(6222)
    #5 /home/rodedcom/public_html/splinedynamics. in /home/rodedcom/public_html/splinedynamics.com/wp-content/plugins/woocommerce/includes/data-stores/abstract-wc-order-data-store-cpt.php on line 105
    ——————————————————————————-

    Any idea of what is this?
    Thanks!

    Plugin Support mouli a11n

    (@mouli)

    Hi there,
    As you are using the official plugin from WooCommerce.com you are entitled to full support from the team that supports premium plugins bought from WooCommerce.com.
    You can send them a support request directly from the Support Page in your WooCommerce account by selecting 2Checkout from the Help with my purchased products tab.

    @rode3d
    Have you found the solution to this ticket “WC_api – IPN Failed called from 2Checkout plugin“?

    This is your other ticket. I can’t reply there as it’s marked as Resolved, that’s why I am replying here.

    • This reply was modified 3 years, 4 months ago by Tayyab Chaudhary. Reason: Added link to the actual ticket
Viewing 4 replies - 1 through 4 (of 4 total)
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