New testimonials sometimes not accepted

Hi @mnichols,

Thank you for reaching out to us!
Is it possible to send me a screenshot with your Testimonial View settings and your plugin list?
I will try to replicate this issue on my end and see why it happens.
We apologize for the trouble!

Warmly,
Mihaela

Hi Mihaela,

Thank you for your quick response – and on a holiday weekend at that!

I could find no place to attach view screenshots here so I emailed [email protected] with a zip of the screenshots.

Active Plugins: Gravity Forms, ARVE Advanced Responsive Video Embedder, ARVE Pro Addon, BackupBuddy, Black Studio TinyMCE Widget, Classic Editor, Easy WP SMTP, Envira Gallery, Google XML Sitemaps, Imagify, Really Simple SSL, Responsive Menu, Shortcake (Shortcode UI), Simple Tags, Social Media Feather, Soliloquy, Strong Testimonials, To Top, Wordfence Security, Yoast SEO, WP Rocket, WP-SpamShield, WPS Hide Login, Yoast SEO: Local, Yet Another Related Posts Plugin (YARPP)

We use two views: enter a testimonial (view 2), and testimonial listing (view 6)

Please let me know if there is anything else I can provide to help you.

Hi @mnichols,

I waiting and looked for your email containing the zip files, but could not find it.
Could you please resend it or send the screenshots here using a service like Imgur, Pastebin, or Dropbox?
Thanks!

Warmly,
Mihaela

Hi Mihaela,

I sent the screenshots via WeTransfer to [email protected]. The name of the file is views.zip

Please let me know if you didn’t get the file.

Hi @mnichols,

Thank you so much for sending those screenshots! We tried this on our end (on a test site) and unfortunately we were unable to replicate the same issue. I also went to your site and was able to successfully enter a testimonial – it should be under the name Miha/Mihaela. Do you see it on the back-end?

Warmly,
Mihaela

Hi Mihaela,

Yes, I see your testimonial. I’ve added several of my own, both on desktop and on smartphone, and they all showed up.

A customer sent a testimonial via email that she claimed to have tried to enter three times, none of them being accepted. There are other customers making similar claims. It could be possible the customer is not pressing the “add testimonial” button – it is very, very small and easily overlooked. I made it larger and more prominent in hopes people will see the need to click it for the testimonial to take.

I understand how tricky it is to track down an intermittent error, especially when reported by customers. I think you have done everything you could. I suspect customer error in that they are not clicking the “add testimonial” button.

The owner of the website – I am the webmaster – is quite upset. I will continue to use Strong Testimonials in the present, but frankly, I’m looking at other plugins that do not have this problem. I really like your plugin and regret we have had this problem with it.

Thank you for all your help.