woocommerce paypal checkout gateway: Debit or Credit card checkout not working

  • Resolved smatsudaira

    (@smatsudaira)


    4 years, 2 months ago

    With woocommerce paypal checkout gateway pluglin, Debit or Credit Card option checkout does not work. It shows ” Something went wrong. We’ll take you back to checkout so you can try again.”

    Seems other people having the similar/same problems.
    How can I fix the problem?? Please help!

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    In order to troubleshoot this further, please do the following:

    • Share a copy of your status report as found under **WooCommerce > Status**
    • Share a copy of the debug log as found under **WooCommerce > System Status > Logs** (Assuming debug logging was enabled at the time the transaction took place as configured in the payment gateway settings)
    • Share a screenshot of the “Order Notes” section as found under **WooCommerce > Orders > Click Order # > Find – Order Notes (Right side)**

    Thanks!

    Thread Starter smatsudaira

    (@smatsudaira)

    
### WordPress Environment ###

WordPress address (URL): https://www.curio-selection.com
Site address (URL): https://www.curio-selection.com
WC Version: 4.8.0
REST API Version: ? 4.8.0
WC Blocks Version: ? 3.8.1
Action Scheduler Version: ? 3.1.6
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OpenSSL/1.1.1h

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featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: ? Page ID is set
but the page does not exist

Cart: #5 - /cart/
Checkout: #2452 - /checkout/
My account: #2453 - /my-account/
Terms and conditions: #3625 - /terms-conditions/

### Theme ###

Name: Sober
Version: 2.2.1
Author URL: https://uix.store
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: sober/woocommerce/cart/cart-shipping.php
sober/woocommerce/cart/cart.php
sober/woocommerce/cart/mini-cart.php
sober/woocommerce/checkout/form-checkout.php
sober/woocommerce/checkout/form-coupon.php
sober/woocommerce/checkout/form-login.php
sober/woocommerce/checkout/review-order.php
sober/woocommerce/global/form-login.php
sober/woocommerce/global/quantity-input.php version 3.6.0 is out of date. The core version is 4.0.0
sober/woocommerce/global/wrapper-end.php
sober/woocommerce/global/wrapper-start.php
sober/woocommerce/loop/add-to-cart.php
sober/woocommerce/loop/price.php
sober/woocommerce/loop/result-count.php
sober/woocommerce/myaccount/dashboard.php version 2.6.0 is out of date. The core version is 4.4.0
sober/woocommerce/myaccount/form-edit-account.php
sober/woocommerce/myaccount/form-login.php version 3.6.0 is out of date. The core version is 4.1.0
sober/woocommerce/myaccount/my-address.php
sober/woocommerce/notices/error.php version 3.5.0 is out of date. The core version is 3.9.0
sober/woocommerce/notices/success.php version 3.5.0 is out of date. The core version is 3.9.0
sober/woocommerce/order/form-tracking.php
sober/woocommerce/single-product/add-to-cart/external.php
sober/woocommerce/single-product/add-to-cart/grouped.php version 3.4.0 is out of date. The core version is 4.0.0
sober/woocommerce/single-product/add-to-cart/simple.php
sober/woocommerce/single-product/add-to-cart/variable.php
sober/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
sober/woocommerce/single-product/product-image.php
sober/woocommerce/single-product/product-thumbnails.php
sober/woocommerce/single-product/related.php version 3.0.0 is out of date. The core version is 3.9.0
sober/woocommerce/single-product/review-meta.php
sober/woocommerce/single-product/tabs/additional-information.php
sober/woocommerce/single-product/tabs/tabs.php
sober/woocommerce/single-product/up-sells.php
sober/woocommerce/single-product-reviews.php version 3.6.0 is out of date. The core version is 4.3.0

Outdated Templates: ?
					
					
						Learn how to update

### Action Scheduler ###

Complete: 1,194
Oldest: 2020-12-04 04:06:57 +0000
Newest: 2020-12-21 15:47:48 +0000

Pending: 5
Oldest: 2020-12-21 16:47:48 +0000
Newest: 2020-12-24 15:23:02 +0000
    Thread Starter smatsudaira

    (@smatsudaira)

    — Share a copy of the debug log as found under **WooCommerce > System Status > Logs** (Assuming debug logging was enabled at the time the transaction took place as configured in the payment gateway settings)

    I do not think there is debug log records. I see only “test-log.log”

    — Share a screenshot of the “Order Notes” section as found under **WooCommerce > Orders > Click Order # > Find – Order Notes (Right side)**

    How can I share a screenshot here?

    Plugin Support wpnomad a11n

    (@wpnomad)

    Hi @smatsudaira ,

    How can I share a screenshot here?

    You can use https://snipboard.io to send us a screenshot link.

    Thread Starter smatsudaira

    (@smatsudaira)

    @wpnomad, thank you for the instruction.

    https://snipboard.io/c76pQk.jpg

    https://snipboard.io/HzLn49.jpg

    Please see the screenshots.

    Thank you,

    Thread Starter smatsudaira

    (@smatsudaira)

    Any helps on this problems?
    Still cannot solve the problem.

    Plugin Support mouli a11n

    (@mouli)

    @smatsudaira
    Please confirm that you have enabled Debug Logging in the PayPal Checkout settings and then try a test transaction.
    You will find the settings under WooCommerce ? Settings ? Payments ? PayPal Checkout:


    Link to image: https://d.pr/i/Pp98go

    If that generates logs in the dropdown, please paste them here so we can inspect them.

    Rynald0s

    (@rynald0s)

    Automattic Happiness Engineer

    Howdy.

    We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please start a new thread.

    Cheers!

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘woocommerce paypal checkout gateway: Debit or Credit card checkout not working’ is closed to new replies.