Login loops

  • Resolved ivceballos

    (@ivceballos)


    3 years, 11 months ago

    Hello! I have been using the plugin in test mode without problems, but since we started live with the web, the restricted areas for subscriptions go into a loop when I log in. The web is already in live, what can I do?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Mary Job

    (@mariaojob)

    Hello @ivceballos,

    Thank you for using Paid Memberships Pro.

    When you say the restricted area for subscription, do you refer to your membership levels page please? Or you mean when logged in, you are unable to access restricted content? What error are you getting, please check and confirm that you have not restricted any of the PMPro pages (under Memberships > Settings > Pages)?

    Thread Starter ivceballos

    (@ivceballos)

    Hello again!
    My problem is that many times completely randomly, when I enter a member page, even though I am logged in, it tells me that the content is only for members and asks me to log in, log in and return the same message and enter in an infinite loop. If I enter the page to edit it, remove the restriction for members, save, put it back, and save again, it works fine again, but over time it happens again. How can I solve that?

    Plugin Author Jason Coleman

    (@strangerstudios)

    Hi there. Sorry for the trouble you are having.

    We have a troubleshooting guide for redirect errors like this on our website. You can view it here: https://www.paidmembershipspro.com/troubleshooting-guide-err-too-many-redirects/

    I hope it can help you to figure out what is happening.

Viewing 3 replies - 1 through 3 (of 3 total)
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