Unable to process this payment ERROR when paying

  • Resolved tarunsaberwal

    (@tarunsaberwal)


    4 years, 2 months ago

    I was trying to test payments , so I trying paying multiple times on my. websites sparrowcollections.com but stripe keeps giving me th same error – Unable to process this payment, please try again or use alternative method.

    these are my logs

    2020-12-19T18:14:34+00:00 DEBUG
    ====Stripe Version: 4.6.0====
    ====Start Log====
    customers/cus_IbMZqwkcO4EG5Q request: Array
    (
    [email] => [email protected]
    [description] => Name: tarun Saberwa, Username: tarun
    [name] => tarun Saberwa
    [metadata] => Array
    (
    )

    )

    ====End Log====

    2020-12-19T18:14:34+00:00 DEBUG
    ====Stripe Version: 4.6.0====
    ====Start Log====
    sources/src_1I09qmEzowgcksPgXT5ijXT4
    ====End Log====

    2020-12-19T18:14:35+00:00 DEBUG
    ====Stripe Version: 4.6.0====
    ====Start Log====
    Info: Begin processing payment for order 1795 for the amount of 4.47
    ====End Log====

    2020-12-19T18:14:35+00:00 DEBUG
    ====Stripe Version: 4.6.0====
    ====Start Log====
    payment_intents request: Array
    (
    [source] => src_1I09qmEzowgcksPgXT5ijXT4
    [amount] => 447
    [currency] => usd
    [description] => Sparrow Collections – Order 1795
    [metadata] => Array
    (
    [customer_name] => tarun Saberwa
    [customer_email] => [email protected]
    [order_id] => 1795
    [site_url] => https://www.sparrowcollections.com
    )

    [capture_method] => automatic
    [payment_method_types] => Array
    (
    [0] => card
    )

    [customer] => cus_IbMZqwkcO4EG5Q
    [shipping] => Array
    (
    [name] => tarun Saberwa
    [address] => Array
    (
    [line1] => 4715 Dlf Phase 4
    [line2] =>
    [city] => gurgaon
    [country] => IN
    [postal_code] => 122002
    [state] => HR
    )

    )

    )

    ====End Log====

    2020-12-19T18:14:35+00:00 DEBUG
    ====Stripe Version: 4.6.0====
    ====Start Log====
    Stripe PaymentIntent pi_1I09wpEzowgcksPgkLoOjbUb initiated for order 1795
    ====End Log====

    2020-12-19T18:14:35+00:00 DEBUG
    ====Stripe Version: 4.6.0====
    ====Start Log====
    payment_intents/pi_1I09wpEzowgcksPgkLoOjbUb/confirm request: Array
    (
    [source] => src_1I09qmEzowgcksPgXT5ijXT4
    [level3] => Array
    (
    [merchant_reference] => 1795
    [shipping_amount] => 352
    [line_items] => Array
    (
    [0] => stdClass Object
    (
    [product_code] => 1689
    [product_description] => Steel Sparrow Chain – 18 I
    [unit_cost] => 7999
    [quantity] => 1
    [tax_amount] => 14
    [discount_amount] => 7919
    )

    )

    )

    )

    ====End Log====

    2020-12-19T18:14:35+00:00 DEBUG
    ====Stripe Version: 4.6.0====
    ====Start Log====
    payment_intents/pi_1I09wpEzowgcksPgkLoOjbUb/confirm request: Array
    (
    [source] => src_1I09qmEzowgcksPgXT5ijXT4
    )

    ====End Log====

    2020-12-19T18:14:38+00:00 DEBUG
    ====Stripe Version: 4.6.0====
    ====Start Log====
    Stripe PaymentIntent pi_1I09wpEzowgcksPgkLoOjbUb requires authentication for order 1795
    ====End Log====

    2020-12-19T18:15:10+00:00 DEBUG
    ====Stripe Version: 4.6.0====
    ====Start Log====
    payment_intents/pi_1I09wpEzowgcksPgkLoOjbUb request: Array
    (
    )

    ====End Log====

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support wpnomad a11n

    (@wpnomad)

    Hi @tarunsaberwal ,

    Can you please let me know which cards you used to test Stripe payments? Did you use your own card? If so, then the test payments do not work with real cards.

    To test Stripe payments, I recommend using the cards mentioned here: https://stripe.com/docs/testing#cards

    Could you please check with one of the cards mentioned in the link above and let me how that goes?

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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