• Resolved amicargot

    (@amicargot)


    The “pay by credit card” button doesn’t appear on smartphones and shows an open an account button. Paying by credit card works on desktops and laptops.

    I already switched to a basic theme and deactivated the plugins but that didn’t change anything. I also tested this in the Chrome emulator – on smartphone mode, there was “open an account”, but on computer mode there was “pay by credit card”.

    Here is the status report if that may help :
    `
    ### WordPress Environment ###

    WC Version: 4.8.0
    REST API Version: ? 4.8.0
    WC Blocks Version: ? 3.8.1
    Action Scheduler Version: ? 3.1.6
    WC Admin Version: ? 1.7.3
    Log Directory Writable: ?
    WP Version: 5.6
    WP Multisite: –
    WP Memory Limit: 512 Mo
    WP Debug Mode: –
    WP Cron: ?
    Language: fr_FR
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.3.20
    PHP Post Max Size: 130 Mo
    PHP Time Limit: 165
    PHP Max Input Vars: 16000
    cURL Version: 7.38.0
    OpenSSL/1.0.1t

    SUHOSIN Installed: –
    MySQL Version: 5.6.50-log
    Max Upload Size: 128 Mo
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    ### Database ###

    WC Database Version: 4.8.0
    WC Database Prefix: mcw_
    Taille totale de la base de données: 47.92MB
    Taille de la base de données: 44.47MB
    Taille de l’index: 3.45MB

    ### Post Type Counts ###

    astra_adv_header: 3
    astra-advanced-hook: 4
    attachment: 268
    br_product_filter: 1
    custom_css: 2
    customize_changeset: 85
    elementor_library: 3
    elementor-hf: 2
    fpf_fields: 2
    nav_menu_item: 21
    page: 16
    post: 6
    product: 137
    revision: 703
    shop_order: 8
    wapf_product: 1
    wpcf7_contact_form: 1

    ### Security ###

    Secure connection (HTTPS): ?
    Hide errors from visitors: ?

    ### Active Plugins (16) ###

    Advanced Local Pickup for WooCommerce: par zorem – 1.2.0
    Astra Pro: par Brainstorm Force – 2.7.1
    Contact Form 7: par Takayuki Miyoshi – 5.3.1
    Custom Fonts: par Brainstorm Force – 1.2.5
    Elementor: par Elementor.com – 3.0.14
    Login No Captcha reCAPTCHA (Google): par Robert Peake – 1.6.10
    Really Simple SSL: par Really Simple Plugins – 4.0.5
    Ultimate Addons for Elementor: par Brainstorm Force – 1.27.2
    WooCommerce Cart Abandonment Recovery: par CartFlows Inc – 1.2.8
    Extra Product Options (Product Addons) for WooCommerce: par ThemeHigh – 3.0.0
    WooCommerce PayPal Checkout Gateway: par WooCommerce – 2.1.1
    WooCommerce: par Automattic – 4.8.0
    Yoast SEO: par L’équipe Yoast – 15.4
    Smush: par WPMU DEV – 3.8.2
    ReCaptcha v2 for Contact Form 7: par IQComputing – 1.2.9
    WPS Hide Login: par WPServeur
    NicolasKulka
    wpformation – 1.6.1

    ### Inactive Plugins (0) ###

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: ?

    ### WC Pages ###

    Base de la boutique: #8 – /boutique/
    Panier: #5 – /panier/
    Commander: #6 – /paiement/
    Mon compte: #17 – /mon-compte/
    Conditions générales de vente et d’utilisation: #1520 – /conditions-generales-de-vente/

    ### Theme ###

    Name: Astra
    Version: 2.6.2
    Author URL: https://wpastra.com/about/
    Child Theme: ? – Si vous modifiez WooCommerce sur un thème parent que vous n’avez pas construit personnellement
    nous vous recommandons d’utiliser un thème enfant. Voir : Comment créer un thème enfant

    WooCommerce Support: ?

    ### Templates ###

    Overrides: –

    ### Action Scheduler ###

    Terminé: 137
    Oldest: 2020-11-23 15:06:24 +0100
    Newest: 2020-12-14 16:00:31 +0100

    Thank you in advance for any help!!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    It looks like the URL for your site was removed from the system status report, so there’s no way we can look at this. Can you please send the site URL here?

    Thread Starter amicargot

    (@amicargot)

    Hi. Sorry about that! Here’s the url :
    https://www.obijouxdubonheur.com

    Please note : the website is in french but it functions the same way all Woocommerce sites do.

    Thanks in advance for your help!

    Plugin Support Tseten a11n

    (@tibetanitech)

    Sorry for the delay in getting back. I looked at your site both on my mobile phone as well as on desktop and the PayPal payment options look the same to me. Here is the screenshot of the checkout page:

    Desktop version
    Link to image: https://d.pr/i/YD43zy

    Mobile version
    Link to image: https://d.pr/i/0dnqaj

    I wanted to confirm if you were able to resolve your PayPal payment behavior or do you still need help with this?

    Thread Starter amicargot

    (@amicargot)

    Hi and thank you for your answer but the button isn’t the problem. The ability to make a purchase on a mobile phone by credit card via PayPal is the problem. As you can see from the screenshot on a laptop/desktop the “pay by credit card” button appears:
    https://d.pr/free/i/xaWNYX

    But on a mobile phone, the button does not appear. It says to pay by PayPal or create an account:
    https://d.pr/free/i/TQ8fau

    Thread Starter amicargot

    (@amicargot)

    I actually just found the explanation. It seems that PayPal does not allow payment by credit card on mobile phones for security reasons. Sorry to have bothered you.

Viewing 5 replies - 1 through 5 (of 5 total)
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