Retainful 2.5.1 breaks images and cart

  • Resolved chrisphil

    (@chrisphil)


    3 years, 11 months ago

    Hi,

    After updating all the plugins including Woocommerce to 4.7.1 the site worked fine. When I updated Retainful to 2.5.1 the images stopped showing and the Cart button stopped showing the number of items in the cart. There could be more issues but these were the once I was able to quickly notice.

    When I rolled back to version 2.3.3 the site worked again. Does anybody else have an issue with the 2.5.1 version of Retainful?

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author retainful

    (@retainful)

    Hi

    Thank you for reporting the issue.
    Would it be possible to open a ticket at https://www.retainful.com/support and provide us the System report for further troubleshooting?
    You can get the System report by going to WordPress Admin Dashboard -> WooCommerce -> Status page.

    Click the “Get System Report”
    Copy the report and paste it in our Live chat.
    This will help us create a similar environment locally and re-produce the issue.

    Thanks
    Team Retainful

    Plugin Author retainful

    (@retainful)

    Hey

    We haven’t heard back from you on this thread.

    So just wanted to update you:
    We have released an update today improving our Javascript further.
    Can you please try updating to the latest version of 2.5.2 and then check?
    If the issue occurred due to Javascript conflicts or caching, then the updated version might help.

    If you face any further issues, please feel free to open a ticket at our website
    We’re happy to help you.

    Thanks
    Team Retainful

    Plugin Author retainful

    (@retainful)

    Hey

    We have fixed this issue in the latest version of 2.5.5
    The issue occurs due to the JS minification and compression process from WP Rocket, which appears to be minifying the already minified JS for Retainful referral widget.

    So we have moved the referral widget JS to load on the fly like a pixel. This resolves the issue.

    Please update to the latest version of the Retainful plugin and check.

    Let us know if you face any further issues.

    Thanks
    Team Retainful

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Retainful 2.5.1 breaks images and cart’ is closed to new replies.