Almost put us out of business

  • This plugin was great, but the most recent update caused an error that decreased search traffic from over 1,000 a day to about 200 a day. Was returning an error message when clicking through from Google. Took two days to figure it out because the error didn’t occur when logged in. Test, test, test – BEFORE releasing any crap like this. WTH

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor VeronaLabs Support

    (@veronalabs)

    Hi @jbhphx,

    I’m really sorry for the update issues.

    We test all of our updates before releasing them. And about v13x, 200k users updated it and only a few of them have encountered some problems, and we are really sad about what happened.

    We hope you could trust us again and give us one more chance. Because our priority is user satisfaction and we’ll do our best to make sure it won’t happen again. I want to offer you one of our add-ons to compensate, however, I know it’s not enough for the lost time. Just send us an email: [email protected]

    Again, we apologize for the inconvenience.

    Best,

    Plugin Contributor VeronaLabs Support

    (@veronalabs)

    Hi again @jbhphx,

    Are you still using our plugin? ??

    I wanted to make sure you have updated it to the latest version (v13.0.5)

    Please let me know the result.

    Happy Holidays!
    Best,

    Thread Starter jbhphx

    (@jbhphx)

    Hi @veronalabs,

    I am not using the plugin. I deleted it after this issue.

    No doubt you are awesome guys/gals, and I appreciate you reaching out. We cannot take a chance on a similar problem happening again though.

    Best of luck to you!
    John

    Plugin Contributor VeronaLabs Support

    (@veronalabs)

    Hi John,

    I’m really sorry to hear that.

    Thanks for your nice words.
    Hope you find the plugin that fits your needs.

    Best,

Viewing 4 replies - 1 through 4 (of 4 total)
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