• Resolved kontizsolt

    (@kontizsolt)


    Hello,

    My Facebook ads account is linked to my site https://www.lavandair.ro through the “Facebook for WooCommerce” plugin
    At data sources section of my ads account I got this 2 errors.
    “Server Sending Invalid Match Key Parameters for AddToCart Event”
    “Server Sending Invalid Match Key Parameters for ViewCategory Event”
    Can you help me please to solve this issues?

    Thank you in advance.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • hello, i have the same problem +-.

    Server Sending Invalid Match Key Parameters for ViewCategory Event

    Your server is sending an invalid ip_address, user_agent parameters value for your ViewCategory event. This may be because there was an error in the parameter value.
    This may cause issues with the attribution and delivery optimization of ad campaigns that are using this event.

    Server Sending Invalid Match Key Parameters for ViewContent Event

    Your server is sending an invalid country, ct, email, external_id, fbp, fn, ip_address, ln, phone, user_agent parameters value for your ViewContent event. This may be because there was an error in the parameter value.
    This may cause issues with the attribution and delivery optimization of ad campaigns that are using this event.

    any solution?
    I talked to 2 guys from Facebook support on the phone.
    Turns out there is a problem with the way the plugin enters the pixel code.
    Missing of certain events in the code so there is the error.
    When will there be a solution to this? And are you working on a solution?
    Thanks

    Hi there @kontizsolt and @saleli!

    We’ve recently reached out to Facebook directly to try to get some clarity regarding the “Invalid Match Key” warning.

    Facebook has assured us that they’re looking into providing more information for this error in a future release, such as showing the affected URL and the parameter and what is wrong with it. They did also mention, however, that even with some additional details, it would not likely be able to be resolved by the plugin, as it can be at the platform level.

    They weren’t able to pass along an expected date for release. So it seems that at this moment, we’ll need to wait for this release before looking at the Invalid Match Key parameter further.

    P.S.: @saleli, next time please make sure to start a separate thread for any issues so we can deal with each individual case separately. Thanks!

    I hope that cleared things up.

    Cheers!

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Hi @zdenys,

    I am having the same issue regarding to [ct] value.
    I have the plugin working fine in 2 websites, UK and IE, the problem one is in AUS website. I am currently based in IE and i believe is any issue with share location in the FB platform.

    if you have any update please let us know. ??

    Thanks in advance.

Viewing 4 replies - 1 through 4 (of 4 total)
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