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Resolved annabel1959
(@annabel1959)

4 years, 3 months ago

I have a product with 2 fields for variables.

The first variable field is being confirmed in the email I receive when an order is placed.

The second variable is missing in the email.

How to solve this?

Viewing 8 replies - 1 through 8 (of 8 total)

Plugin Support

(@riaanknoetze)

Hi there,

In order to troubleshoot this further, can you share a copy of your status report as found under **WooCommerce > Status**?

Thread Starter

annabel1959

(@annabel1959)

4 years, 3 months ago


### WordPress Environment ###

WordPress address (URL): https://anneskeuken.be
Site address (URL): https://anneskeuken.be
WC Version: 4.7.0
REST API Version: ? 4.7.0
WC Blocks Version: ? 3.6.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.6.3
Log Directory Writable: ?
WP Version: 5.5.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: nl_BE
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.2.33
PHP Post Max Size: 64 MB
PHP Time Limit: 0
PHP Max Input Vars: 1000
cURL Version: 7.72.0
OpenSSL/1.1.1g

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.0.38-MariaDB-cll-lve
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.7.0
WC Database Prefix: wp_
Total Database Size: 21.43MB
Database Data Size: 17.95MB
Database Index Size: 3.48MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_ewwwio_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ewwwio_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_jet_post_types: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_jet_smart_filters_indexer: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_jet_taxonomies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_layerslider: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_layerslider_revisions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_masterslider_options: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_masterslider_sliders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_options: Data: 3.45MB + Index: 0.13MB + Engine InnoDB
wp_postmeta: Data: 10.52MB + Index: 1.91MB + Engine InnoDB
wp_posts: Data: 2.52MB + Index: 0.13MB + Engine InnoDB
wp_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpgmza: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpgmza_circles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpgmza_maps: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpgmza_nominatim_geocode_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpgmza_polygon: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpgmza_polylines: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpgmza_rectangles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 133
custom_css: 1
customize_changeset: 9
elementor_library: 9
jet-menu: 3
nav_menu_item: 5
page: 11
post: 1
product: 28
product_variation: 68
revision: 323
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (23) ###

Advanced Custom Fields PRO: door Elliot Condon – 5.8.11
Advanced Custom Fields: door Elliot Condon – 5.9.3
Autoptimize: door Frank Goossens (futtta) – 2.7.8
Contact Form 7: door Takayuki Miyoshi – 5.3
Cookie Notice: door dFactory – 1.3.2
Customizer Export/Import: door The Beaver Builder Team – 0.9.2
Customizer Reset: door WPZOOM – 1.0.1
Elementor: door Elementor.com – 3.0.13
EWWW Image Optimizer: door Exactly WWW – 5.8.2
JetBlog For Elementor: door Crocoblock – 2.2.10
JetTabs For Elementor: door Crocoblock – 2.1.8
JetTricks: door Crocoblock – 1.3.0
WPBakery Page Builder (Modified Version): door Michael M - WPBakery.com – 6.4.1
Jupiter Donut: door Artbees – 1.1.0
Jupiter X Core: door Artbees – 1.18.2
Loco Translate: door Tim Whitlock – 2.4.6
Menu Icons: door ThemeIsle – 0.12.5
Raven: door Artbees – 1.11.0
WooCommerce Shipping & Tax: door Automattic – 1.25.2 – Installed version not tested with active version of WooCommerce 4.7.0
WooCommerce: door Automattic – 4.7.0
WP Fastest Cache: door Emre Vona – 0.9.1.2
WP Google Maps: door WP Google Maps – 8.0.27
WunderWP: door Artbees – 1.6.0

### Inactive Plugins (7) ###

Easy WP SMTP: door wpecommerce
alexanderfoxc – 1.4.1

JetEngine: door Crocoblock – 2.5.4
JetMenu: door Crocoblock – 2.0.6
Jetpack by WordPress.com: door Automattic – 9.1
JetPopup: door Crocoblock – 1.4.1
JetWooBuilder For Elementor: door Crocoblock – 1.7.1 – Installed version not tested with active version of WooCommerce 4.7.0
Migrate Guru: door Migrate Guru – 4.35

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Winkelbasis: #490 - /bestellen/
Winkelmand: #491 - /cart/
Afrekenen: #492 - /checkout/
Mijn account: #493 - /my-account/
Terms and conditions: ? Pagina niet ingesteld

### Theme ###

Name: JupiterX
Version: 1.21.0
Author URL: https://artbees.net/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: .listing
jupiterx/lib/templates/woocommerce/cart/.listing
jupiterx/lib/templates/woocommerce/cart/cart.php
jupiterx/lib/templates/woocommerce/checkout/.listing
jupiterx/lib/templates/woocommerce/checkout/thankyou.php
jupiterx/lib/templates/woocommerce/content-product.php
jupiterx/lib/templates/woocommerce/loop/.listing
jupiterx/lib/templates/woocommerce/loop/rating.php
jupiterx/lib/templates/woocommerce/order/.listing
jupiterx/lib/templates/woocommerce/order/order-details-item.php
jupiterx/lib/templates/woocommerce/single-product/.listing
jupiterx/lib/templates/woocommerce/single-product/add-to-cart/.listing
jupiterx/lib/templates/woocommerce/single-product/add-to-cart/grouped.php
jupiterx/lib/templates/woocommerce/single-product/add-to-cart/simple.php
jupiterx/lib/templates/woocommerce/single-product/add-to-cart/variable.php
jupiterx/lib/templates/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
jupiterx/lib/templates/woocommerce/single-product/meta.php

### Action Scheduler ###

Afgerond: 51
Oldest: 2020-10-24 09:03:15 +0000
Newest: 2020-11-22 22:33:19 +0000

Plugin Support

Damianne P (a11n)

(@drwpcom)

4 years, 1 month ago

Hi @annabel1959. Sorry that we missed your last response. Were you able to resolve this issue? You have WP Fastest Cache and Autoptimize installed which could be a factor here. Ensure that no caching is enabled on the Cart, Checkout and My Account pages as explained here.

Thread Starter

annabel1959

(@annabel1959)

4 years, 1 month ago

Hi,

I now used DIVI for my website and deleted all plugins. So I have no more cache plugins running.
Yet the problem is still occurring. The second variable is not showing in the confirmation email.


### WordPress Environment ###

WordPress address (URL): https://www.anneskeuken.be
Site address (URL): https://www.anneskeuken.be
WC Version: 4.9.0
REST API Version: ? 4.9.0
WC Blocks Version: ? 4.0.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.8.3
Log Directory Writable: ?
WP Version: 5.6
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: nl_BE
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.11
PHP Post Max Size: 128 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 10.2.33-MariaDB-cll-lve
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.9.0
WC Database Prefix: wp_
Total Database Size: 9.88MB
Database Data Size: 8.02MB
Database Index Size: 1.86MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_cmplz_cookiebanners: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cmplz_cookies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cmplz_services: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 1.14MB + Index: 0.19MB + Engine InnoDB
wp_postmeta: Data: 1.52MB + Index: 0.28MB + Engine InnoDB
wp_posts: Data: 4.42MB + Index: 0.13MB + Engine InnoDB
wp_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

### Post Type Counts ###

attachment: 163
custom_css: 1
et_body_layout: 26
et_footer_layout: 1
et_template: 76
et_theme_builder: 1
nav_menu_item: 5
page: 13
product: 37
product_variation: 3
revision: 279
shop_order: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (6) ###

WooCommerce Checkout & Account Field Editor (Premium): door ThemeLocation – 3.2.0
Complianz | GDPR/CCPA Cookie Consent: door Really Simple Plugins – 4.9.1
Laposta: door Laposta - Stijn van der Ree – 1.7
Mailchimp voor WooCommerce: door MailChimp – 2.5.0
WooCommerce Menu Cart: door Jeremiah Prummer
Ewout Fernhout – 2.9.6

WooCommerce: door Automattic – 4.9.0

### Inactive Plugins (0) ###

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Winkelbasis: #16 - /bestellen/
Winkelmand: #22 - /winkelmand/
Afrekenen: #23 - /afrekenen/
Mijn account: #24 - /mijn-account/
Terms and conditions: #472 - /voorwaarden/

### Theme ###

Name: Divi
Version: 4.7.7
Author URL: https://www.elegantthemes.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Afgerond: 35
Oldest: 2020-12-15 16:10:50 +0000
Newest: 2020-12-29 15:05:13 +0000

Plugin Support

Damianne P (a11n)

(@drwpcom)

4 years, 1 month ago

Hi @annabel1959. Thanks for the system report. I don’t see any red flags. Do you see both variables on the thank you page and in the order?

Could you screenshots showing the same order in WooCommerce and the email received to illustrate the issue? I recommend https://snipboard.io/ for easily sharing screenshots – please follow the instructions on the page, then paste the URL(s) in your reply.

Thread Starter

annabel1959

(@annabel1959)

4 years, 1 month ago

Selecting the first option: PASTA

snipboard.io/hSJz3A.jpg
snipboard.io/fzn03k.jpg

No PASTA is mentioned, not confirmed in email.

Selecting the second option : RIJST

snipboard.io/WZj7yn.jpg
snipboard.io/oRWVzC.jpg
snipboard.io/wcpZ2f.jpg
snipboard.io/guHopa.jpg
snipboard.io/gvEs4Z.jpg Confirmed in email

So only the second option is being confirmed in the email, the first one isn’t.

Plugin Support

Damianne P (a11n)

(@drwpcom)

4 years, 1 month ago

Hi @annabel1959. That is indeed strange. Is this happening for all your variable products or is this the only affected product? If you make a copy of this product for testing, does the same thing happen for the PASTA option?

Thread Starter

annabel1959

(@annabel1959)

3 years, 11 months ago

At this moment I’m not using the variables anymore, because not reliable.

Maybe later I’ll try again.

Viewing 8 replies - 1 through 8 (of 8 total)