Can’t move past Billing info in the Cart.

Hi there Adam,

I took a look at your site, and see that you have a “stepped” checkout set up (different from the default WooCommerce core Checkout functionality). Still, I was able to click on the headings to go to different sections:

Link to image: https://d.pr/i/550W2A

When I entered some test info in the billing fields, then clicked the PayPal button, it redirected me to PayPal as expected.

Where was it that you are getting stuck? Please send a screenshot of what you are seeing. I recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on the page, then paste the URL in your reply here.

@kellymetal First of all, not sure why I am using Stepped Checkout and I am not completely sure what the differences are. However if the default checkout is easier I much rather have that. I am at work currently and will do as you requested later when I get home.

I had Square set up as well as Paypal and I wasn’t sure if I did the Paypal correctly.

Thanks for your response and I will respond later with what you requesred.

Adam

@kellymetal I used that link as you requested. Here is the screenshot. snipboard.io/rcMXUy.jpg

So yes I can get to paypal by manually clicking the billing section at the top, however shouldnt there be a button to proceed?

AND…. Nevermind the flipping button is white with white text! Kinda makes me wonder why there was no option for square.

Thanks,
Adam

Hi there Adam,

Taking another look at your site, I see that you now have a “Next step” button that you can click (instead of clicking the billing section at the top):

Link to image: https://d.pr/i/JFKAyj

You had mentioned that you would prefer the default Checkout rather than the Stepped Checkout. To clarify, the default is just to have the Billing / Shipping / payment all on a single Checkout page, rather than clicking through different steps like your Checkout is currently set up to do.

Taking a look in the browser dev tools, I see that the styling on those checkout “steps” appear to be coming from your theme:
https://harvbocards.com/wp-content/themes/thegem-elementor/css/custom-LNpx2QOb.css?ver=5.5.3

I would recommend reaching out to your theme developer to ask about changing this (they may have a setting to disable the stepped checkout).

You can also try temporarily switching back to the default Storefront theme to see how the default Checkout might appear (you may also need to disable the Elementor plugin to see that).

I hope that helps!

Hi there,

We haven’t heard back from you in a while, so I’m going to mark this thread as resolved. If you have any further questions, please start a new thread.

Have a wonderful day!