Variations picture not responsive

  • Resolved tetramedicadmin

    (@tetramedicadmin)


    4 years ago

    Hi, I am testing this variations plugin, it seems to work fine on the desktop, however when looking from tablet/phone it does not change the variation picture.

    Any idea how we can fix this?

    Thanks

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author oneteamsoftware

    (@oneteamsoftware)

    What mobile device are you using and the browser? I’ve just tried on Android and it worked fine.

    Plugin Author oneteamsoftware

    (@oneteamsoftware)

    Oh sorry, actually I was able to duplicate it now. Let me see what is happening and I will get back to you.

    Thread Starter tetramedicadmin

    (@tetramedicadmin)

    I have tried multiple devices and browsers.

    The variation price does change, but the picture doesn’t.
    When changing the variation we expect to see a different picture, like we see on desktop.

    You would need the credentials of the staging site to see your plugin at work.
    On the live environment we are running a different plugin, which has the same problem.

    To get the login credentials you can message me on info[at ]tetramedic.com

    Plugin Author oneteamsoftware

    (@oneteamsoftware)

    We’ve tested it a bit more and we can clearly duplicate it on your production site (with another plugin) and it is working just fine with our plugin in our test environment on a mobile device.

    Will it be too much trouble to send us access details to your staging environment to: https://1teamsoftware.com/contact-us/

    so we can try it on your end with our plugin?

    Plugin Author oneteamsoftware

    (@oneteamsoftware)

    We’ve identified that issue is related to conditional HTML code generated by Elementor that is only displayed for screens narrower than 1024px (hence Mobile) and it is not a bug in either of the plugins.

    Thread Starter tetramedicadmin

    (@tetramedicadmin)

    Hmm okay, can you we do anything about it to make it work?

    Thank you

    Plugin Author oneteamsoftware

    (@oneteamsoftware)

    Did you receive an email from us? It will be more convenient to continue conversation there to avoid jumping between multiple channels.

Viewing 7 replies - 1 through 7 (of 7 total)
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