• Resolved flopezlgt

    (@flopezlgt)


    When I have the plugin active I cannot edit the product, it does not show the short description

Viewing 10 replies - 1 through 10 (of 10 total)
  • basselenab

    (@basselenab)

    Same here. I had to roll back to version 2.0.5

    solace176

    (@solace176)

    I have been having this same issue for over a week. Facebook has not replied to the concern.

    Thread Starter flopezlgt

    (@flopezlgt)

    Thanks, rollback the application and it’s working

    reskate

    (@reskate)

    Rollback to what version?

    kiansalout

    (@kiansalout)

    Same here! I can’t edit any products. here is what I have tried so far:

    1. I did uninstall and reconnected but didn’t change anything.
    2. turned on wp_debug shows nothing

    for now I disable the plugin but seriously skyverge can we get a stable version?

    • This reply was modified 4 years ago by kiansalout.
    kiansalout

    (@kiansalout)

    Ok Guys, I found what is the issue! the problem is wordpress memory and PHP memory. I increased it to 512M and solved the issue. You can start trying with 128M then 256M if not 512M.

    for folks that don’t know how to increase it. you should access your files via ftp/file manager then go to wp-includes and edit default-constants.php

    if ( ! defined( 'WP_MEMORY_LIMIT' ) ) {
    		if ( false === wp_is_ini_value_changeable( 'memory_limit' ) ) {
    			define( 'WP_MEMORY_LIMIT', $current_limit );
    		} elseif ( is_multisite() ) {
    			define( 'WP_MEMORY_LIMIT', '512M' );
    		} else {
    			define( 'WP_MEMORY_LIMIT', '512M' );
    		}
    	}
    
    	if ( ! defined( 'WP_MAX_MEMORY_LIMIT' ) ) {
    		if ( false === wp_is_ini_value_changeable( 'memory_limit' ) ) {
    			define( 'WP_MAX_MEMORY_LIMIT', $current_limit );
    		} elseif ( -1 === $current_limit_int || $current_limit_int > 268435456 /* = 256M */ ) {
    			define( 'WP_MAX_MEMORY_LIMIT', $current_limit );
    		} else {
    			define( 'WP_MAX_MEMORY_LIMIT', '512M' );
    		}
    	}
    • This reply was modified 4 years ago by kiansalout.
    dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hi @kiansalout

    Thanks for replying with details of how you fixed this!

    I’ve not been able to replicate this, I can change the product price and other details for a synced product. As a note, my WordPress Memory limit is 256 MB.

    Is anyone able to go through some troubleshooting and find if anything is conflicting with their setup aside from the memory issue?

    https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Thanks!

    AJ a11n

    (@amandasjackson)

    @flopezlgt

    Can you please try increasing the PHP memory_limit to see if this resolves the issue you are experiencing?

    We typically recommend making sure it’s at least 512mb.

    gullifer

    (@gullifer)

    Hi @kiansalout,
    THANK YOU VERY MUCH!
    I had been hoping for a tip for days!
    I don’t think I would have gotten there if it wasn’t for you! I increased both PHP Memory and WordPress Memory limit to 512Mb and now everything works as before ??

    AJ a11n

    (@amandasjackson)

    Hi @flopezlgt

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 10 replies - 1 through 10 (of 10 total)
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