Plugin isn’t working after updating to 3.69

  • Resolved nehagrover027

    (@nehagrover027)


    4 years ago

    Hi There,

    After lots of research, I found that there’s something wrong with the plugin’s version 3.69. It has stopped working on a multisite. This maybe related to the Bug fix:

    Bug fixed related to Multisite dynamic paths

    in version 3.69
    NO CSS and JS files are being loaded on multisite backend in this version. Can you please look into this and fix it?

    Thanks

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Sygnoos Support

    (@sygnoossupport)

    Dear @nehagrover027 ,

    Thanks for getting in touch.
    Can you, please, make sure that the plugin is installed and activated on the websites?
    In case it is, can we ask you to follow the steps below and reinstall the plugin one by one on all websites while we are investigating the issue:

    1. Please, navigate to the Settings section of the Popup Builder plugin:
    https://prnt.sc/vht1sj
    2. Uncheck the ”Delete popup data” option and make sure to click on the ”Save Changes” button:
    https://prnt.sc/vht1i2
    This step is a must, in case you don’t want to lose all the popup data you have.
    After, please, deactivate and delete the current version of the Popup Builder Plugin and install and activate it again:

    [How to Install the Popup Builder Plugin](https://help.popup-builder.com/en/article/how-to-install-the-popup-builder-plugin-1hoof9z/).

    Please, let us know if this helped.

    Dear @nehagrover027 ,

    We haven’t heard back from you for 3 days.
    We’re marking this thread as resolved.
    Please, try the suggested solution and submit a new support thread if you need more help.

Viewing 2 replies - 1 through 2 (of 2 total)
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