• Resolved Judd Exley

    (@jexley)


    403 error after trying to update a user, but only for ONE user. Everyone else updates fine, it’s just this one guy.

    Site is too busy to switch off all the plugins and test one at a time but I located the .htaccess in the Woocommerce folder and changed “deny” to “allow” and all my other folder permissions are fine. Again, it’s just for one user!

    Any help for this? Cheers!

Viewing 7 replies - 1 through 7 (of 7 total)
  • Rynald0s

    (@rynald0s)

    Automattic Happiness Engineer

    Hi @jexley!

    Have you tried refreshing the permalinks after making the updates to this user?

    If not, you can head over to your dashboard, and under “Settings > permalink” settings, just resave your current structure. There is no need to make any changes there. Just resave that and see if it produces a different result.

    If not, please respond back with your sites’ status report found under “WooCommerce > Status” page.

    Cheers!

    Thread Starter Judd Exley

    (@jexley)

    Yep, happened again, so here’s Status Report:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://perthgelballers.com
    Site address (URL): https://perthgelballers.com
    WC Version: 4.7.0
    REST API Version: ? 4.7.0
    WC Blocks Version: ? 3.6.0
    Action Scheduler Version: ? 3.1.6
    WC Admin Version: ? 1.6.3
    Log Directory Writable: ?
    WP Version: 5.5.3
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_AU
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.3.24
    PHP Post Max Size: 64 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 3000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.26-MariaDB
    Max Upload Size: 64 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 4.7.0
    WC Database Prefix: wppgbg_
    Total Database Size: 60.19MB
    Database Data Size: 52.68MB
    Database Index Size: 7.51MB
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    Classic Editor: by WordPress Contributors – 1.6
    RegistrationMagic: by Registrationmagic – 4.6.2.3
    Events Manager: by Marcus Sykes – 5.9.8.1
    Export emails: by Joe's Web Tools – 1.3.1
    Export WooCommerce customer list: by PI Websolution – 1.7.3 – Installed version not tested with active version of WooCommerce 4.7.0
    Groups WooCommerce: by itthinx – 1.18.0 – Installed version not tested with active version of WooCommerce 4.7.0
    Groups: by itthinx – 2.11.1
    HashBar - WordPress Notification Bar: by HT Plugins – 1.1.4
    Hide WooCommerce Categories On Shop Page: by Matix Web Designers – 1.1.0 – Installed version not tested with active version of WooCommerce 4.7.0
    Image Upload for BBPress: by Potent Plugins – 1.1.16
    Jetpack by WordPress.com: by Automattic – 9.1
    Mailchimp for WooCommerce: by Mailchimp – 2.4.7 – Installed version not tested with active version of WooCommerce 4.7.0
    MC4WP: Mailchimp for WordPress: by ibericode – 4.8.1
    More Visibility Rules: by Layered – 0.4
    Payment Gateways per Products for WooCommerce: by WPWhale – 1.3 – Installed version not tested with active version of WooCommerce 4.7.0
    Product Prices by User Roles for WooCommerce Pro: by Tyche Softwares – 1.3.3 – Installed version not tested with active version of WooCommerce 4.7.0
    ProfileGrid bbPress: by profilegrid – 1.7
    Profilegrid Custom Profile Tabs: by profilegrid – 1.6
    ProfileGrid User Display Name: by profilegrid – 1.5
    ProfileGrid Group Wall: by profilegrid – 1.9
    Profilegrid Mailchimp: by profilegrid – 1.8
    ProfileGrid Login Logout Menu: by profilegrid – 1.2
    Profilegrid Multi Group Managers: by profilegrid – 1.2
    ProfileGrid Profile Labels: by profilegrid – 1.3
    ProfileGrid User Photos: by profilegrid – 1.0
    ProfileGrid Custom Profile Slugs: by profilegrid – 1.5
    Profilegrid Woocommerce Wishlist: by profilegrid – 1.3 – Installed version not tested with active version of WooCommerce 4.7.0
    Profilegrid Woocommerce: by profilegrid – 2.0 – Installed version not tested with active version of WooCommerce 4.7.0
    ProfileGrid: by profilegrid – 4.1.8
    WooCommerce Google Analytics Integration: by WooCommerce – 1.4.24 – Installed version not tested with active version of WooCommerce 4.7.0
    WooCommerce: by Automattic – 4.7.0
    
    ### Inactive Plugins (14) ###
    
    Akismet Anti-Spam: by Automattic – 4.1.7
    Anti-Spam by CleanTalk: by СleanTalk <[email protected]> – 5.148
    Async JavaScript: by Frank Goossens (futtta) – 2.20.03.01
    Contact Form 7: by Takayuki Miyoshi – 5.3
    Contact Form 7 Image Captcha: by KC Computing – 3.2.1
    GD bbPress Attachments: by Milan Petrovic – 4.1
    If Menu - Visibility control for menu items: by Layered – 0.16.1
    Social Feed Gallery: by QuadLayers – 3.0.4
    Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.24
    User Blocker: by Solwin Infotech – 1.5.2
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.0 – Installed version not tested with active version of WooCommerce 4.7.0
    WP-Optimize - Clean, Compress, Cache: by David Anderson
    Ruhani Rabin
    Team Updraft – 3.1.4
    
    WP Email Users: by techspawn1 – 1.6.9
    WPForms Lite: by WPForms – 1.6.3.1
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: AUD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #20 - /shop/
    Cart: #21 - /shop/cart/
    Checkout: #22 - /shop/checkout/
    My account: #23 - /shop/my-account/
    Terms and conditions: #287 - /about-pgbg/terms-and-conditions/
    
    ### Theme ###
    
    Name: Shop Isle
    Version: 1.1.62
    Author URL: https://themeisle.com
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 2,640
    Oldest: 2020-10-20 08:31:12 +0000
    Newest: 2020-11-12 08:27:27 +0000
    
    Failed: 1
    Oldest: –
    Newest: –
    
    Pending: 3
    Oldest: 2020-11-12 08:47:50 +0000
    Newest: 2020-11-13 00:09:45 +0000
    
    
    Plugin Support Damianne P (a11n)

    (@drwpcom)

    Hi @jexley. Sorry we missed your last response. It looks like you have several plugins that affect users. I know you said that your site is too busy to disable plugins. In that case, I would suggest using Health Check for troubleshooting to see if you can edit the profile when other plugins are installed. Also, was the profile created with the help for an extension? That may provide some idea of where to start with troubleshooting.

    Thread Starter Judd Exley

    (@jexley)

    Yep, I’ve installed and used that plugin as well.

    Funny Story: The issue was only happening with one user, then it happened with another. The first one’s surname was “O’brien” and the 2nd was “O’leary”.

    It was the apostrophe in their names. For whatever reason, WordPress User Interface doesn’t do an “escape” on the character in their name.

    Anyway, fixed. Watch out for those Irish names folks!

    Hey @jexley

    How did you fix the issue as I also have the same issue with apostrophes not escaped.

    Let us know

    BTW – I noticed that this only occurred in the WordPress user field such as surname not the Woocommerce fields

    Thread Starter Judd Exley

    (@jexley)

    Nup, for me it was their last name not their username.

    Solution was to just delete the apostrophe. So they’re not as Irish any more but at least they can use the site.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘403 after updating user’ is closed to new replies.