• malonejd

    (@malonejd)


    This app is functional for sales, But they continually try and up sell additional features, sometimes at the detriment of my not being able to get in and manage my orders. I made the mistake of linking this to our Facebook business page, then without my permission it automatically downloaded the catalog from my site, everything, including disabled products. Now there is a shop on our facebook page, which lists things we don’t sell, some items with pictures, some not, some don’t even have prices, it looks like hell and I cant get rid of it. This process also listed that we accept returns for 30 days (we dont!), it make incorrect claims about our shipping, I have no idea where it got this data. This is like like a cancer POS! The amount of time I’ve spent make me consider deleting the FB page, if not for the fact we have a huge following. This doesn’t actually add any functionality on FB, if you click on a product it takes you to our site, what was I thinking adding this, the longer I try to fix it, the more PO’d I get.

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  • Plugin Support ecwid_team

    (@ecwid_team)

    Hi!
    It’s Vicky with Ecwid team. Thank you for rating Ecwid. We appreciate your input.

    You gave us a low score of 1 and left a reasonable comment. Thank you for that!

    I’m sorry you faced with these issues and I’ll be glad to help you further.

    However, to investigate your Ecwid account, I need your store ID or email address associated with it. Also, I can offer you to continue our conversation via email. You can send the request to [email protected]

    Looking forward to hearing from you soon,
    Thanks!

Viewing 1 replies (of 1 total)
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