Can’t Add New Values To Products Attributes

  • Resolved Simple Life

    (@simplelife1)


    4 years, 4 months ago

    Hi, I am unable to add new values to and existing product attribute.
    I have an attribute names Options. Previously I have been able to add new values so that it will show different images for each variant of a product.
    Now the Add New button is greyed out.
    Thank you for any help.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    Hey there,

    I did some checking on my own site by trying to add a new product attribute – this works on my end:

    Add product attribute
    Link to image: https://d.pr/i/Z1RRUf

    It sounds like there’s something happening on that edit product page that’s stopping the photo edit function from working correctly.

    You may be able to find some hints in the browser console:

    Using Your Browser to Diagnose JavaScript Errors

    That can point you in the right direction of the name of the plugin (or possibly your theme) that’s causing the trouble.

    Otherwise, the next best step is a conflict test to figure out what’s causing the problem. The best way to determine this is to:
    ?
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Plugin Support con

    (@conschneider)

    Engineer

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Kind regards,

Viewing 2 replies - 1 through 2 (of 2 total)
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