Reconnection to facebook error

(@lolitomon)

also in phpmyadmin a find my pixel id and deleted it, and then i ‘ll try again it’s doesn’t work.

This reply was modified 4 years, 3 months ago by lolitomon.

(@julieskyverge)

Thanks for reaching out, I appreciate it!

Would you please be able to take a screenshot of the error and share that here? That would be quite helpful.

Additionally, would you please be able to paste your system status here so I can get a better idea of what might be going on? You can grab it by going to:

WooCommerce > Status?and clicking on?Get system report.

Many thanks!

@medxkhal – I think I just responded to you in your own thread, so let’s please continue our conversation there to keep in line with the forum guidelines.

Thanks,

Julie ??
SkyVerge

Thread Starter

(@lolitomon)

Hi @julieskyverge ,

there some foto u can see.

https://ibb.co/vdbjhVY

https://ibb.co/bgwYqs1
The text says:
Something went wrong when connection to Facebook!
Please try again.

My system status!


### WordPress Environment ###

WordPress address (URL): https://mirmozaiki.kz
Site address (URL): https://mirmozaiki.kz
WC Version: 4.6.1
REST API Version: ? 4.6.1
WC Blocks Version: ? 3.4.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.6.2
Log Directory Writable: ?
WP Version: 5.5.3
WP Multisite: –
WP Memory Limit: 400 МБ
WP Debug Mode: –
WP Cron: ?
Language: ru_RU
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.2.9
PHP Post Max Size: 512 МБ
PHP Time Limit: 60
PHP Max Input Vars: 10000
cURL Version: 7.61.1
OpenSSL/1.0.1e

SUHOSIN Installed: –
MySQL Version: 5.7.22-22-log
Max Upload Size: 512 МБ
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.6.1
WC Database Prefix: pca98_
Общий размер базы данных: 22.76MB
Размер данных в базе данных: 17.98MB
Размер индекса базы данных: 4.78MB
pca98_woocommerce_sessions: Данные: 0.22MB + Индекс: 0.01MB + Движок MyISAM
pca98_woocommerce_api_keys: Данные: 0.00MB + Индекс: 0.00MB + Движок MyISAM
pca98_woocommerce_attribute_taxonomies: Данные: 0.00MB + Индекс: 0.00MB + Движок MyISAM
pca98_woocommerce_downloadable_product_permissions: Данные: 0.00MB + Индекс: 0.00MB + Движок MyISAM
pca98_woocommerce_order_items: Данные: 0.00MB + Индекс: 0.00MB + Движок MyISAM
pca98_woocommerce_order_itemmeta: Данные: 0.02MB + Индекс: 0.02MB + Движок MyISAM
pca98_woocommerce_tax_rates: Данные: 0.00MB + Индекс: 0.00MB + Движок MyISAM
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pca98_woocommerce_shipping_zones: Данные: 0.00MB + Индекс: 0.00MB + Движок MyISAM
pca98_woocommerce_shipping_zone_locations: Данные: 0.00MB + Индекс: 0.00MB + Движок MyISAM
pca98_woocommerce_shipping_zone_methods: Данные: 0.00MB + Индекс: 0.00MB + Движок MyISAM
pca98_woocommerce_payment_tokens: Данные: 0.00MB + Индекс: 0.00MB + Движок MyISAM
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pca98_wcfm_enquiries_response_meta: Данные: 0.00MB + Индекс: 0.00MB + Движок MyISAM
pca98_wcfm_fbc_chat_rows: Данные: 0.00MB + Индекс: 0.00MB + Движок MyISAM
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pca98_wcfm_fbc_chat_visitors: Данные: 0.00MB + Индекс: 0.00MB + Движок MyISAM
pca98_wcfm_fbc_offline_messages: Данные: 0.00MB + Индекс: 0.00MB + Движок MyISAM
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pca98_wcfm_marketplace_orders: Данные: 0.00MB + Индекс: 0.00MB + Движок MyISAM
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pca98_wcfm_marketplace_product_multivendor: Данные: 0.00MB + Индекс: 0.00MB + Движок MyISAM
pca98_wcfm_marketplace_refund_request: Данные: 0.00MB + Индекс: 0.00MB + Движок MyISAM
pca98_wcfm_marketplace_refund_request_meta: Данные: 0.00MB + Индекс: 0.00MB + Движок MyISAM
pca98_wcfm_marketplace_reverse_withdrawal: Данные: 0.00MB + Индекс: 0.00MB + Движок MyISAM
pca98_wcfm_marketplace_reverse_withdrawal_meta: Данные: 0.00MB + Индекс: 0.00MB + Движок MyISAM
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pca98_wcfm_marketplace_reviews_response: Данные: 0.00MB + Индекс: 0.00MB + Движок MyISAM
pca98_wcfm_marketplace_reviews_response_meta: Данные: 0.00MB + Индекс: 0.00MB + Движок MyISAM
pca98_wcfm_marketplace_review_rating_meta: Данные: 0.00MB + Индекс: 0.00MB + Движок MyISAM
pca98_wcfm_marketplace_shipping_zone_locations: Данные: 0.00MB + Индекс: 0.00MB + Движок MyISAM
pca98_wcfm_marketplace_shipping_zone_methods: Данные: 0.00MB + Индекс: 0.00MB + Движок MyISAM
pca98_wcfm_marketplace_store_taxonomies: Данные: 0.00MB + Индекс: 0.00MB + Движок MyISAM
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pca98_wcfm_support_meta: Данные: 0.00MB + Индекс: 0.00MB + Движок MyISAM
pca98_wcfm_support_response: Данные: 0.00MB + Индекс: 0.00MB + Движок MyISAM
pca98_wcfm_support_response_meta: Данные: 0.00MB + Индекс: 0.00MB + Движок MyISAM
pca98_wc_admin_notes: Данные: 0.01MB + Индекс: 0.00MB + Движок MyISAM
pca98_wc_admin_note_actions: Данные: 0.00MB + Индекс: 0.00MB + Движок MyISAM
pca98_wc_category_lookup: Данные: 0.00MB + Индекс: 0.01MB + Движок MyISAM
pca98_wc_customer_lookup: Данные: 0.00MB + Индекс: 0.01MB + Движок MyISAM
pca98_wc_download_log: Данные: 0.00MB + Индекс: 0.00MB + Движок MyISAM
pca98_wc_order_coupon_lookup: Данные: 0.00MB + Индекс: 0.00MB + Движок MyISAM
pca98_wc_order_product_lookup: Данные: 0.00MB + Индекс: 0.01MB + Движок MyISAM
pca98_wc_order_stats: Данные: 0.00MB + Индекс: 0.01MB + Движок MyISAM
pca98_wc_order_tax_lookup: Данные: 0.00MB + Индекс: 0.00MB + Движок MyISAM
pca98_wc_product_meta_lookup: Данные: 0.10MB + Индекс: 0.11MB + Движок MyISAM
pca98_wc_reserved_stock: Данные: 0.00MB + Индекс: 0.00MB + Движок MyISAM
pca98_wc_tax_rate_classes: Данные: 0.00MB + Индекс: 0.01MB + Движок MyISAM
pca98_wc_webhooks: Данные: 0.00MB + Индекс: 0.00MB + Движок MyISAM
pca98_woobe_history: Данные: 0.02MB + Индекс: 0.02MB + Движок MyISAM
pca98_woobe_history_bulk: Данные: 0.00MB + Индекс: 0.00MB + Движок MyISAM
pca98_wpmailsmtp_tasks_meta: Данные: 0.00MB + Индекс: 0.00MB + Движок MyISAM
pca98_yoast_seo_links: Данные: 0.10MB + Индекс: 0.03MB + Движок MyISAM
pca98_yoast_seo_meta: Данные: 0.08MB + Индекс: 0.08MB + Движок MyISAM

### Post Type Counts ###

attachment: 2122
customize_changeset: 14
dt_gallery: 6
elementor_library: 6
nav_menu_item: 74
oembed_cache: 2
page: 29
post: 4
product: 515
product_variation: 294
revision: 654
shop_coupon: 1
shop_order: 18

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (17) ###

The7 Ultimate Addons for WPBakery Page Builder: от Brainstorm Force – 3.19.6
Webcraftic Clearfy - плагин оптимизации для WordPress: от Webcraftic  – 1.7.4
The7 Convert Plus: от Brainstorm Force – 3.5.13
The7 Elements: от Dream-Theme – 2.5.4
Elementor: от Elementor.com – 3.0.13
Facebook for WooCommerce: от Facebook – 2.1.4
Functions.PHP: от  – 1.0
Google XML Sitemaps: от Auctollo – 4.1.1
The7 WPBakery Page Builder: от Michael M - WPBakery.com – 6.4.1
Social Login, Social Sharing by miniOrange: от miniOrange – 7.4.0
Webcraftic Robin image optimizer: от Webcraftic  – 1.4.6
Список желаний TI WooCommerce: от TemplateInvaders – 1.21.12
uCalc: от uKit Group – 2.0.0
WooCommerce Bulk Editor: от realmag777 – 2.0.5.1 – Установленная версия не тестировалась с действующей версией WooCommerce 4.6.1
WooCommerce: от Automattic – 4.6.1 (доступно обновление до версии 4.6.2)
Yoast SEO Premium: от Команда Yoast – 12.6.1
WP Mail SMTP: от WPForms – 2.5.0

### Inactive Plugins (5) ###

Autoptimize: от Frank Goossens (futtta) – 2.7.8
VKMarket for WooCommerce: от Aleksej Solovjov – 1.0 – Установленная версия не тестировалась с действующей версией WooCommerce 4.6.1
WooCommerce Currency Switcher: от realmag777 – 2.2.6 – Установленная версия не тестировалась с действующей версией WooCommerce 4.6.1
XML for Google Merchant Center: от Maxim Glazunov – 2.2.9
Yml for Yandex Market: от Maxim Glazunov – 3.3.14

### Must Use Plugins (1) ###

assets-manager.php: от  – 1.0.9

### Settings ###

API Enabled: –
Force SSL: –
Currency: KZT (?)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Ссылка магазина: #7855 - /shop/
Корзина: #184 - /cart/
Оформление заказа: #185 - /checkout/
Мой аккаунт: #186 - /my-account/
Правила и условия: #180 - /vozvrat/

### Theme ###

Name: The7
Version: 9.3.1
Author URL: https://dream-theme.com/
Child Theme: ? – Если вы хотите оформить WooCommerce родительской темой
которую создал кто-то другой
мы рекомендуем воспользоваться дочерней темой. См. "Как создать дочернюю тему"

WooCommerce Support: ?

### Templates ###

Overrides: dt-the7/woocommerce/cart/cart.php
dt-the7/woocommerce/cart/cross-sells.php
dt-the7/woocommerce/checkout/form-billing.php
dt-the7/woocommerce/checkout/form-checkout.php
dt-the7/woocommerce/checkout/form-coupon.php
dt-the7/woocommerce/checkout/form-login.php
dt-the7/woocommerce/checkout/form-shipping.php
dt-the7/woocommerce/checkout/review-order.php
dt-the7/woocommerce/checkout/thankyou.php
dt-the7/woocommerce/content-product.php
dt-the7/woocommerce/content-product_cat.php
dt-the7/woocommerce/global/breadcrumb.php
dt-the7/woocommerce/global/form-login.php
dt-the7/woocommerce/global/quantity-input.php
dt-the7/woocommerce/loop/loop-end.php
dt-the7/woocommerce/loop/loop-start.php
dt-the7/woocommerce/loop/pagination.php
dt-the7/woocommerce/myaccount/form-login.php
dt-the7/woocommerce/notices/error.php
dt-the7/woocommerce/notices/notice.php
dt-the7/woocommerce/notices/success.php
dt-the7/woocommerce/order/order-details-customer.php
dt-the7/woocommerce/order/order-details.php
dt-the7/woocommerce/single-product/meta.php
dt-the7/woocommerce/single-product/price.php
dt-the7/woocommerce/single-product/related.php
dt-the7/woocommerce/single-product/up-sells.php

### Шаблоны TI WooCommerce Wishlist ###

Переопределения: –

### Action Scheduler ###

Выполнено: 134
Oldest: 2020-10-17 11:54:28 +0000
Newest: 2020-11-06 09:44:44 +0000

(@julieskyverge)

https://developers.facebook.com/docs/marketing-api/currencies

So sorry for the delay here and thank you for the screenshots and the system status!

It looks to me as though your currency is the KZT (Kazakhstani tenge). While WooCommerce supports it and many other currencies, the supported currencies by Facebook are much more limited. Here’s the list:

Would you please switch your currency to one of the supported ones and see if that lets you connect?

Please do let me know if that helps out.

Thank you!

Julie ??
SkyVerge

smartsak

(@smartsak)

The same issue here


### WordPress Environment ###

WordPress address (URL): https://awessories.com
Site address (URL): https://awessories.com
WC Version: 4.7.0
REST API Version: ? 4.7.0
WC Blocks Version: ? 3.8.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.6.3
Log Directory Writable: ?
WP Version: 5.5.3
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.24
PHP Post Max Size: 300 MB
PHP Time Limit: 180
PHP Max Input Vars: 1000
cURL Version: 7.73.0
OpenSSL/1.1.1h

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.27-MariaDB
Max Upload Size: 300 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.7.0
WC Database Prefix: wp_
Total Database Size: 240.51MB
Database Data Size: 217.46MB
Database Index Size: 23.05MB
wp_woocommerce_sessions: Data: 81.23MB + Index: 4.46MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
user_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 3.48MB + Index: 0.92MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.07MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 1.77MB + Index: 1.20MB + Engine MyISAM
wp_ac_abandoned_cart_history_lite: Data: 8.27MB + Index: 0.18MB + Engine MyISAM
wp_ac_email_templates_lite: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_ac_guest_abandoned_cart_history_lite: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ac_sent_history_lite: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_adsw_activities: Data: 13.52MB + Index: 0.00MB + Engine InnoDB
wp_adsw_ali_meta: Data: 4.34MB + Index: 0.03MB + Engine InnoDB
wp_adsw_comments_hash: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_adsw_search_analytics: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_adsw_task_upload_images: Data: 0.12MB + Index: 0.00MB + Engine MyISAM
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oembed_cache: 5
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### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (34) ###

Advanced noCaptcha & invisible Captcha: by Shamim Hasan – 6.1.5 – Installed version not tested with active version of WooCommerce 4.7.0
Akismet Anti-Spam: by Automattic – 4.1.7
AliDropship Woo Plugin: by Vitaly Kukin & Yaroslav Nevskiy & Pavel Shishkin & Denis Zharov – 1.6.14 – Installed version not tested with active version of WooCommerce 4.7.0
XTEMOS Post Types plugin: by  – 1.12
Beeketing For WooCommerce: by Beeketing – 3.8.16 – Installed version not tested with active version of WooCommerce 4.7.0
Facebook for WooCommerce: by Facebook – 2.1.4 – Installed version not tested with active version of WooCommerce 4.7.0
Site Kit by Google: by Google – 1.20.0
Hello Dolly: by Matt Mullenweg – 1.7.2
Interact Quiz Embed: by The Quiz Collective Inc. – 3.0.7
Jetpack by WordPress.com: by Automattic – 9.1
WPBakery Page Builder: by Michael M - WPBakery.com – 6.1
Mailchimp for WooCommerce: by Mailchimp – 2.4.7 – Installed version not tested with active version of WooCommerce 4.7.0
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.1
Open Swatch - Woocommerce Color Swatch: by [email protected] – 2.1.1 – Installed version not tested with active version of WooCommerce 4.7.0
Phoenix Media Rename: by crossi72 – 2.2.5
PixelYourSite Pinterest: by PixelYourSite – 2.0.15 – Installed version not tested with active version of WooCommerce 4.7.0
PixelYourSite: by PixelYourSite – 7.2.0 – Installed version not tested with active version of WooCommerce 4.7.0
Protect WP-Admin: by WP Experts Team – 3.3.1
Redirection: by John Godley – 4.9.2
Slider Revolution: by ThemePunch – 6.2.10
Safe SVG: by Daryll Doyle – 1.9.9
NextScripts: Social Networks Auto-Poster: by NextScripts – 4.3.19
2Checkout Payment Gateway: by Craig Christenson – 0.0.2 – Installed version not tested with active version of WooCommerce 4.7.0
2Checkout PayPal Direct Gateway: by Craig Christenson – 0.0.2 – Installed version not tested with active version of WooCommerce 4.7.0
WooCommerce Product Feed: by WebAppick – 4.1.8 – Installed version not tested with active version of WooCommerce 4.7.0
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.8 – Installed version not tested with active version of WooCommerce 4.7.0
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.4.4 – Installed version not tested with active version of WooCommerce 4.7.0
WooCommerce Blocks: by Automattic – 3.8.0
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.0 – Installed version not tested with active version of WooCommerce 4.7.0
WooCommerce Google Analytics Integration: by WooCommerce – 1.4.24 – Installed version not tested with active version of WooCommerce 4.7.0
WooCommerce: by Automattic – 4.7.0
Yoast SEO: by Team Yoast – 15.2.1 – Installed version not tested with active version of WooCommerce 4.7.0
WP Super Cache: by Automattic – 1.7.1
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### Inactive Plugins (4) ###

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Ads Abandoned Cart AliDropship Plugin: by Yaroslav Nevskiy & Pavel Shishkin – 2.0.10
Contact Form 7: by Takayuki Miyoshi – 5.2.2
WooCommerce Product Feed Manager: by RexTheme – 5.42 – Installed version not tested with active version of WooCommerce 4.7.0

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### Settings ###

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Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
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rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

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### WC Pages ###

Shop base: #6 - /shop/
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Checkout: #8 - /checkout/
My account: #9 - /my-account/
Terms and conditions: #1535 - /terms-conditions/

### Theme ###

Name: Basel
Version: 5.3.0
Author URL: https://themeforest.net/user/xtemos
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### Templates ###

Overrides: basel/woocommerce/archive-product.php
/home/ualis371/public_html/awessories.com/wp-content/plugins/openswatch/templates/cart/cart-item-data.php version - is out of date. The core version is 2.4.0
basel/woocommerce/cart/cart.php
basel/woocommerce/cart/cross-sells.php version 3.0.0 is out of date. The core version is 4.4.0
basel/woocommerce/cart/mini-cart.php
basel/woocommerce/checkout/form-checkout.php
basel/woocommerce/checkout/thankyou.php
basel/woocommerce/content-product.php
basel/woocommerce/content-single-product.php
basel/woocommerce/content-widget-product.php
basel/woocommerce/global/breadcrumb.php
basel/woocommerce/global/form-login.php
basel/woocommerce/global/quantity-input.php
basel/woocommerce/loop/loop-end.php
basel/woocommerce/loop/loop-start.php
basel/woocommerce/loop/no-products-found.php
basel/woocommerce/loop/orderby.php
basel/woocommerce/loop/pagination.php
basel/woocommerce/loop/sale-flash.php
basel/woocommerce/myaccount/form-login.php
basel/woocommerce/product-searchform.php
basel/woocommerce/single-product/add-to-cart/variable.php
basel/woocommerce/single-product/meta.php
basel/woocommerce/single-product/product-image.php
basel/woocommerce/single-product/product-thumbnails.php
basel/woocommerce/single-product/related.php
basel/woocommerce/single-product/sale-flash.php
basel/woocommerce/single-product/tabs/tabs.php
basel/woocommerce/single-product/title.php
basel/woocommerce/single-product/up-sells.php
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### Action Scheduler ###

Complete: 3,031
Oldest: 2020-10-14 05:19:24 +0000
Newest: 2020-11-14 05:15:13 +0000

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Pending: 2
Oldest: 2020-11-14 05:30:13 +0000
Newest: 2020-11-14 18:31:04 +0000

<code></code>

Thread Starter

(@lolitomon)

@julieskyverge Hello!
in facebook support KZT, but i also try switch to USD and connect again but it doesn’t work too.

Thread Starter

(@lolitomon)

@julieskyverge I think problem is in the plugin, in the facebook manager there are say pixel is conneced but if i deactivated plugin there are say pixel is did’t connect. So i don’t know where i can deleted old pixel and connect new pixel and upload my product to fb. old pixel did’n upload my product.

(@julieskyverge)

Thanks for coming back to me, I appreciate it!

It could be the pixel, though I do have one other idea here.

Could you please let me know what your Site Title is in WordPress? A screenshot would be very helpful.

Thank you!

@smartsak – to keep with forum guidelines, can you please open your own topic?

Thanks so much!

Julie ??
SkyVerge

Thread Starter

(@lolitomon)

@julieskyverge
https://ibb.co/g9hd1Vk
site name: Mosaic World
site title: Mosaic tiles, tile hexagon, tile hog, tile chevron, mirror with facet and mosaic panel to buy in Almaty. Delivery of tiles to Nur Sultan, Karaganda, Kokshetau, Taraz, Aktau, Shimkent, Atyrau, Uralsk, Ust-Kamenogorsk

(@julieskyverge)

I think the special characters here are causing trouble with Facebook.

Would you please go to:

yoursite/wp-admin/options.php

Please find the wc_facebook_external_business_id and let me know what the value is for that field.

Thank you so much!

Julie ??
SkyVerge

Thread Starter