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Resolved

(@msh134)

Hi,
We updated the plugin and getting an issue when trying to add slides. When we add a slide the following logs are written in the console ending with an error. Also, the save button remains disabled. We looked into Network tab but there is no error reported. The slideshow save requests completed successfully. The site is using MetaSlider 3.18.7 and MetaSlider – Pro Add-on Pack 2.7.1. Please suggest what to do.

MetaSlider: Closing add slide UI... app.min.js:2:502403
MetaSlider: Preparing 1 slide... app.min.js:2:502403
MetaSlider: 1 slide added successfully app.min.js:2:503069
MetaSlider: Saving... app.min.js:2:502403
MetaSlider: Settings saved app.min.js:2:503069
MetaSlider (save-error): undefined app.min.js:2:503380
notifyError https://ptnc.local/wp-content/plugins/ml-slider/admin/assets/dist/js/app.min.js?ver=3.18.7:2
    e https://ptnc.local/wp-content/plugins/ml-slider/admin/assets/dist/js/app.min.js?ver=3.18.7:2
    (Async: promise callback)
    e https://ptnc.local/wp-content/plugins/ml-slider/admin/assets/dist/js/app.min.js?ver=3.18.7:2
    l https://ptnc.local/wp-content/plugins/ml-slider/admin/assets/dist/js/app.min.js?ver=3.18.7:2
    _invoke https://ptnc.local/wp-content/plugins/ml-slider/admin/assets/dist/js/app.min.js?ver=3.18.7:2
    e https://ptnc.local/wp-content/plugins/ml-slider/admin/assets/dist/js/app.min.js?ver=3.18.7:2
    _t https://ptnc.local/wp-content/plugins/ml-slider/admin/assets/dist/js/app.min.js?ver=3.18.7:2
    s https://ptnc.local/wp-content/plugins/ml-slider/admin/assets/dist/js/app.min.js?ver=3.18.7:2
    xt https://ptnc.local/wp-content/plugins/ml-slider/admin/assets/dist/js/app.min.js?ver=3.18.7:2
    xt https://ptnc.local/wp-content/plugins/ml-slider/admin/assets/dist/js/app.min.js?ver=3.18.7:2
    save https://ptnc.local/wp-content/plugins/ml-slider/admin/assets/dist/js/app.min.js?ver=3.18.7:2
    mounted https://ptnc.local/wp-content/plugins/ml-slider/admin/assets/dist/js/app.min.js?ver=3.18.7:2
    Ut https://ptnc.local/wp-content/plugins/ml-slider/admin/assets/dist/js/app.min.js?ver=3.18.7:2
    $emit https://ptnc.local/wp-content/plugins/ml-slider/admin/assets/dist/js/app.min.js?ver=3.18.7:2
    triggerEvent https://ptnc.local/wp-content/plugins/ml-slider/admin/assets/dist/js/app.min.js?ver=3.18.7:2
    success https://ptnc.local/wp-content/plugins/ml-slider/admin/assets/dist/js/admin.js?ver=3.18.7:1
    (Async: setTimeout handler)
    success https://ptnc.local/wp-content/plugins/ml-slider/admin/assets/dist/js/admin.js?ver=3.18.7:1
    (Async: setTimeout handler)
    success https://ptnc.local/wp-content/plugins/ml-slider/admin/assets/dist/js/admin.js?ver=3.18.7:1
    jQuery 6
    <anonymous> https://ptnc.local/wp-content/plugins/ml-slider/admin/assets/dist/js/admin.js?ver=3.18.7:1
    Backbone 9
    click https://ptnc.local/wp-includes/js/media-views.min.js?ver=5.5.1:2
    click https://ptnc.local/wp-includes/js/media-views.min.js?ver=5.5.1:2
    jQuery 9
    Backbone 6
    constructor https://ptnc.local/wp-includes/js/media-views.min.js?ver=5.5.1:2
    i Backbone
    set https://ptnc.local/wp-includes/js/media-views.min.js?ver=5.5.1:2
    mainInsertToolbar https://ptnc.local/wp-includes/js/media-views.min.js?ver=5.5.1:2
    Backbone 4
    t https://ptnc.local/wp-includes/js/media-views.min.js?ver=5.5.1:2
    trigger https://ptnc.local/wp-includes/js/media-views.min.js?ver=5.5.1:2
    render https://ptnc.local/wp-includes/js/media-views.min.js?ver=5.5.1:2
    mode https://ptnc.local/wp-includes/js/media-views.min.js?ver=5.5.1:2
    render https://ptnc.local/wp-includes/js/media-views.min.js?ver=5.5.1:2
    <anonymous> https://ptnc.local/wp-includes/js/media-views.min.js?ver=5.5.1:2
    _postActivate https://ptnc.local/wp-includes/js/media-views.min.js?ver=5.5.1:2
    Backbone 2

Viewing 2 replies - 1 through 2 (of 2 total)

Kevin Batdorf
(@kbat82)

4 years ago

Hi,

For some reason I wasn’t notified of this message. The pro version you are using if very old, maybe about 3 years. The current version is 2.18.

This is the free support forum though, so I can assist with issues related to that. If you disable the pro version, does the issue remain with the free version alone?

If the error only occurs on pro, you’ll have to contact the pro support directly, which you can find here: https://www.metaslider.com/support/

Kevin Batdorf
(@kbat82)

4 years ago

Hi,

I’ll mark this as resolved as we didn’t hear back, but feel free to reply if needed or have any more questions.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘MetaSlider save not working’ is closed to new replies.