Where does the refund request reason go?

  • When the customer initiates a refund, they are asked why they are requesting a refund.

    I can’t find that reason anywhere; It’s not in the refund record or in the email notification.

    Where can I see it?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author YITHEMES

    (@yithemes)

    Hi there,
    the refund request reason appears in the message history, it’s the first message of the refund request

    Regards

    Thread Starter ChaosZero112

    (@chaoszero112)

    Thanks for the reply,

    I don’t see anything in the message history. Is there anything easy I can check to see why?

    View post on imgur.com

    Plugin Author YITHEMES

    (@yithemes)

    Hello,

    I suggest you test with all plugins deactivated except WooCommerce and Advanced Refund System to check if there is a conflict.

Viewing 3 replies - 1 through 3 (of 3 total)
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