ConstantContact action_by parameter not sent

Hi there

We’re using Hustle integrated with ConstantContact account, and wanted to set up a welcome email to be automatically sent to people who sign up using our form on the website. However this did not seem to work – contacts were added to the list on which we had the welcome series activated, but the email wasn’t being sent.

According to the ConstantContact developer notes a request to add/update a contact must have the parameter of OptInSource set to either “ACTION_BY_VISITOR” or “ACTION_BY_OWNER” (the link above seems to be for API v3 maybe where VISITOR is now named CONTACT?). Automatic sequences are only activated if it is an ACTION_BY_VISITOR, i.e. added by the contact themselves. This is the case when people use a signup form on a website, so we should be allowed to send this parameter, right?

It seems as though line 363 in \inc\providers\constantcontact\hustle-constantcontact-api.php is the actual request:

$response = $cc_api->contactService->updateContact( $access_token, $contact );

If we add ['action_by' => 'ACTION_BY_VISITOR'] as the third parameter then the opt-in status is considered explicit rather than implied, and welcome sequences begin to work as expected when new contacts sign up using the form and are added to the set list.

So I wanted to confirm if I am missing something and this omission was by design, or if this was a bug with the ConstantContact integration? And is this the best way of handling this parameter?

Thanks

• This topic was modified 4 years, 4 months ago by wzub.