Order data not syncing

Check to be sure that the order has triggered the send event.

If you set the trigger to be on the Order Completed event, check to ensure that the test order has reached the Completed stage in the order process.

Hi,

I have subscribed to all order evens and in the logs I can see the event is triggered.

2020-10-23T13:15:19+00:00 DEBUG order_status_changed isset(opt_in): es_wc_activecampaign_opt_in: order_opt_in: no _POST: Array
(…..

That portion of the log file indicates that the test user did not opt in for emails. Can you check to be sure the test user opts in.

That is interesting as Display Opt-In Field is set to Hidden, Check by default. Is that what you mean?

Hi
is there anything else I am missing here? Thanks

Can you take a screenshot of the plugin configuration page and post it here? Of course, obfuscate the API details.

https://drive.google.com/file/d/1nWhsZKOjySasMZgyAxjZUjNs5kHxx5pT/view?usp=sharing

Thanks for sharing the screenshot.

You must enable ‘Tag products purchased’ to have the products in the order sent to AC.

Hi,

Thanks for the response. I have enabled the Tag Products Purchased and also entered #NAME#,#SKU# in #NAME#,#SKU# in Purchased Products Additional Tags. I have left Purchased Product Tag Prefix as empty as I guess this field is not required. I can see the contact being created in AC with correct tags now. However there is no orders data showing in AC.

No other order data is fed to AC from WooCommerce using our plugin.

Ah….I see so you sync only customer data not order data.

Correct.