WooCommerce webhooks not firing

  • Resolved WebMedic

    (@websirs)


    4 years, 4 months ago

    Hi,

    We are working on a website that stopped sending webhooks recently (Oct 15th)

    There are no error logs related to it

    I tried removing the webhooks and re-adding them

    Nothing

    We are using latest software updates

    What could be the reason?

    Thank you

    • This topic was modified 4 years, 4 months ago by WebMedic.
Viewing 2 replies - 1 through 2 (of 2 total)

  • Hello! Thanks for reaching out about your site’s webhooks not firing. There are a number of reasons webhooks might not fire. The best place to start is by looking into the site’s configuration. Can you share the site’s System Status Report, please? This will give us some insight into how the server, site, theme, and plugins are configured. It should help us find a direction to look in to help resolve this issue. You can find it via WooCommerce → Status:

    Screenshot: https://d.pr/i/Rfv2jn

    Select the purple Get system report button (shown above) and then the purple Copy for support button (shown below).? This will copy the status report to your device’s clipboard. Please paste it into this thread.

    Screenshot: https://d.pr/i/2S3Dgv

    I would also ask you to review the linked blog post, below. It is a couple of years old but the information still holds up for the testing it refers to. Please check this and test the webhooks as described in that article. Please provide the results of that testing with the Status Report shared. I hope this helps!

    https://robotninja.com/blog/test-woocommerce-webhooks/

    Take care!

    Hi @websirs,

    We have not heard back from you in a while, so I am going to close this thread. If you do still have the issue please reply back here with the System Status Report and we can take a further look ??

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘WooCommerce webhooks not firing’ is closed to new replies.

Tags