Premium Plan Expired; can no longer login

  • Hello,
    Thanks in advance for any help you can offer.
    I purchased a premium 2 year plan in October 2019, which just expired. My email received notifications warning me of the pending renewal, but that email is not one I check much anymore, and when I checked about a month ago and saw one email, it warned of the expiration of fearian889.wordpress.com, not of https://www.michaelandcarina.com, which uses a www.remarpro.com blog with a Showit (html5) theme.

    Today, I noticed the site was down. I wanted to login to update payment information but WordPress is not allowing me to login.
    It seems the premium plan I purchased originally for a WordPress.COM has expired and taken my www.remarpro.com blog, with it.

    What’s the fastest way to get my website + blog, with almost 10 years of wedding photography content, back up and running again? Thank you thank you thank you!

    I will definitely be more observant in the future – trying not to have a panic attack as I write. :/

    Thanks again,

    Carina

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter carinabethea

    (@carinabethea)

    Also, can I completely recover my account, associated with a different email than this one?

    Assuming your host was wordpress.com, then you need to contact them (at https://wordpress.com/log-in?redirect_to=https%3A%2F%2Fen.support.wordpress.com%2Fcontact%2F) to see if they can reactivate your hosting plan and site.

    • This reply was modified 4 years, 4 months ago by barnez. Reason: changed the url for contact

    I was going to ask… Are you trying to use your WordPress dot com login to access your self hosted WordPress site? That’s a feature of Jetpack that possibly tied back to your premium site at WordPress dot com but you should still be able to login to that site with the username and password set up when you built that self-hosted website.

    But you have bigger problems than that… The domain for your self-hosted site seems to have expired at GoDaddy and I imagine your hosting was there also…

    You really need to call GoDaddy or login to your account there and try to fix that with them as soon as you can. Hopefully, you’ll still have hosting paid-up or a backup available to restore your website.

    If I was you I’d call them as soon as you read this if you haven’t already.

Viewing 3 replies - 1 through 3 (of 3 total)
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