Suborder number in customer processing mail

Hello @niikk,

Yes, there is an option to show suborders number if customer orders items from different vendors. Check the video for more details.

So when an order is made from two different vendors, one parent order 100 and two suborders 101 and 102 are generated. Subsorders are visible to the vendor and parent order is visible to the admin. The vendor can see the suborder for their products only.

If it is not working for you the way I mentioned, please contact through our support ticket section of the website.

Thank you ??

Hello @roshni07

Yes We know. And all in your video is working in our system.

But we ask about the eMail, which the customer recived. Whenn a order (parent #100) has two suborder (#101 and #102) in the mail which the customer get, every item from every vendor is shown. We guess, this is the mail for the parent order. So a customer get no a mail for every vendor or lets say, a mail for parent order 101 and a mail for sub order 101 and 102.

Well, a customer gets only one mail. This is correct. But we want to show the suborder numbers in that mail too.

This info is not available in your video ??

Thanks

Hello @niikk,

Sensing multiple emails to customers is not necessary so the parent order email is sent. The rest details are visible to customers from the order section so the email does not have the details. Check the video for details

I hope this helps ??

Hello @roshni07

Thanks. ??

Sendsing multiple emails to customers is not necessary so the parent order email is sent.

Yes, that right. But we want to have the suborder details in that mail too. Why? Because not every user has a account and therefore access to the suborder infos after he close the order confirmation page.

Any idea how? ??

Hello @niikk,

Right now the email shows the vendor name and the product name only so that the user can know which product belongs to which vendors. In order to show sub-order details in the email, you will need to customize the code and achieve the requirement you have. For customization, you need to override the new-order email template

Thank you ??

Hi @roshni07

Thank. Ok so we will stay with the current solutions.

But by the way.. in the mail is the Vendor visible as ?Vendor:“. We translate ?vendor:“ in order that we have ?seller:“ on the checkout page. But this adjustment has no impact to the order mail. How do we hast to adjust this?

Cheers

Update:

We noticed, that this is only happen to the order complete mail which is send to the customer. The order processing mail is translated correctly. We do not use custom templates. Everything is out of the box.

Hello @roshni07

Do you have a idea why this is happening? ??

Cheers

Hello @niikk ,

The string “Vendor:” is added with the ordered item using one hook so it is expected that all email templates will work the same. Also, Dokan does not have a separate order completed template that can cause the issue.

Please contact our support with your site details, then we can investigate further.

Thank you ??

Hello @rur165

It’s working now. All good! ??

But the question, if we can display the sub order’s in the order conformation mail is still open.

Did you see here any change of doing this via custom code?

Cheers