Woocommerce admin new order email is resent whenever changing customer status

Hi there,

By default a new order email should only be sent when a new order is created. Changing the status does not normally trigger the new order email again. If that happens on your site, then it sounds like something else might be interfering.

Do you have any plugins that might be hooking on to an “order update” event that could incorrectly trigger the new order email? If so, I would suggest disabling it, testing changing the order status again to see if that resolves it.

If you’re not sure, include a copy of your site’s System Status Report in your reply. To find it, go to WooCommerce ? Status, select “Get system report” and then “Copy for support”, and paste it here. Then we can see if you have any plugins that might be responsible for that behavior.

Hi. Thank you for your advice. I think I could not find the issue by myself so here I paste the copy of woocommerce report and it would be really appreciated if you navigate me to find the plugin which interferes email function.

Thank you!

### WordPress Environment ###

WordPress address (URL): https://www.arpaway.com
Site address (URL): https://www.arpaway.com
WC Version: 4.5.2
REST API Version: ? 4.5.2
WC Blocks Version: ? 3.1.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.5.0
Log Directory Writable: ?
WP Version: ? 5.4.2 - There is a newer version of WordPress available (5.5.1)
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: ?
WP Cron: ?
Language: en_CA
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.3
PHP Post Max Size: 64 MB
PHP Time Limit: 40
PHP Max Input Vars: 1000
cURL Version: 7.68.0
OpenSSL/1.1.1f

SUHOSIN Installed: –
MySQL Version: 8.0.21-0ubuntu0.20.04.4
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.3.1
WC Database Prefix: wp_
Total Database Size: 45.62MB
Database Data Size: 35.17MB
Database Index Size: 10.45MB
wp_woocommerce_sessions: Data: 6.02MB + Index: 0.22MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ahc_browsers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ahc_countries: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
ahc_daily_visitors_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ahc_hits: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ahc_keywords: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ahc_online_users: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ahc_recent_visitors: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ahc_refering_sites: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ahc_search_engine_crawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ahc_search_engines: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ahc_searching_visits: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ahc_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ahc_title_traffic: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ahc_visitors: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ahc_visits_time: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.05MB + Index: 0.11MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_aelia_dismissed_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_berocket_termmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_email_log: Data: 0.22MB + Index: 0.00MB + Engine InnoDB
wp_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gf_entry: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gf_entry_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_gf_entry_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gf_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gf_form_view: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gf_rest_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_itsec_opaque_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 4.03MB + Index: 1.20MB + Engine InnoDB
wp_pda_passwords: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_postmeta: Data: 5.52MB + Index: 5.41MB + Engine InnoDB
wp_posts: Data: 6.52MB + Index: 0.30MB + Engine InnoDB
wp_pps_password_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pps_password_order: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pps_password_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pps_passwords: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rg_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rg_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rg_form_view: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_rg_incomplete_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rg_lead: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_rg_lead_detail: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_rg_lead_detail_long: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rg_lead_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_rg_lead_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_term_relationships: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.17MB + Index: 0.16MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.08MB + Index: 0.13MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfconfig: Data: 2.45MB + Index: 0.00MB + Engine InnoDB
wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilemods: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_wfhits: Data: 1.19MB + Index: 0.23MB + Engine InnoDB
wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfissues: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wp_wfknownfilelist: Data: 3.52MB + Index: 0.00MB + Engine InnoDB
wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wflogins: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfstatus: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmerge_options: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wsm_bounceVisits: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_browsers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wsm_countries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wsm_dailyHourlyReport: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wsm_dateWiseBounce: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_dateWiseBounceRate: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_dateWiseFirstVisitors: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_dateWisePageViews: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_dateWiseVisitors: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_datewise_report: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
wp_wsm_hourWiseBounce: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_hourWiseBounceRate: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_hourWiseFirstVisitors: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_hourWisePageViews: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_hourWiseVisitors: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_logUniqueVisit: Data: 0.14MB + Index: 0.11MB + Engine InnoDB
wp_wsm_logVisit: Data: 0.25MB + Index: 0.19MB + Engine InnoDB
wp_wsm_monthWiseBounce: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_monthWiseBounceRate: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_monthWiseFirstVisitors: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_monthWisePageViews: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_monthWiseVisitors: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_monthlyDailyReport: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wsm_monthwise_report: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wsm_oSystems: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wsm_pageViews: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_regions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wsm_resolutions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wsm_searchEngines: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wsm_toolBars: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wsm_uniqueVisitors: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_url_log: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_wsm_visitorInfo: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_yearlyMonthlyReport: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wsm_yearwise_report: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 0.50MB + Index: 0.25MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 489
br_product_filter: 2
bsf-sidebar: 1
condition_group: 1
custom_css: 1
customize_changeset: 11
et_pb_layout: 7
fpf_fields: 1
nav_menu_item: 26
oembed_cache: 9
page: 33
post: 5
product: 270
product_variation: 5
revision: 659
shop_coupon: 4
shop_order: 22
shop_order_refund: 1
sidebar: 1
wcb2b_group: 1
wpautoterms_page: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (46) ###

Gravity Forms: by Gravity Forms – 2.4.20
Better Robots.txt - Index, rank & SEO booster + Woocommerce: by Pagup – 1.3.2.1 – Installed version not tested with active version of WooCommerce 4.5.2
Better Robots.txt - Index, rank & SEO booster + Woocommerce: by Pagup – 1.3.2.1 – Installed version not tested with active version of WooCommerce 4.5.2
PublishPress Capabilities: by PublishPress – 1.10
Classic Editor: by WordPress Contributors – 1.6
Code Snippets: by Code Snippets Pro – 2.14.0
WooCommerce Continue Shopping: by HappyKite – 1.4.3 – Installed version not tested with active version of WooCommerce 4.5.2
Google Tag Manager for WordPress: by Thomas Geiger – 1.11.5
Easyship: by Easyship – 0.8.3
Email Log: by Sudar – 2.4.2
Health Check & Troubleshooting: by The www.remarpro.com community – 1.4.5
Kadence WooCommerce Email Designer: by Kadence WP – 1.4.3 – Installed version not tested with active version of WooCommerce 4.5.2
New User Approve: by NewUserApprove – 1.8.1
Perfect Brands for WooCommerce: by QuadLayers – 1.8.4 – Installed version not tested with active version of WooCommerce 4.5.2
Product Addons For WooCommerce: by PluginHive – 1.0.1 – Installed version not tested with active version of WooCommerce 4.5.2
Post Duplicator: by Metaphor Creations – 2.22
Real-Time Find and Replace: by Marios Alexandrou – 4.0.2
Retainful - Abandoned Cart Recovery Emails and Next Order Coupons: by Retainful – 2.3.0
Sidebar Manager: by Brainstorm Force – 1.1.6
Simple Google reCAPTCHA: by Michal Novák – 3.7
Styles & Layouts Gravity Forms: by Sushil Kumar – 4.2.9
Temporary Login Without Password: by StoreApps – 1.6.5
Aelia Foundation Classes for WooCommerce: by Aelia – 2.0.21.200904 – Installed version not tested with active version of WooCommerce 4.5.2
Weglot Translate: by Weglot Translate team – 3.1.9
WooCommerce Order Test: by WP Fix It – 1.6 – Installed version not tested with active version of WooCommerce 4.5.2
List Products By Category Widget For WooCommerce: by Blaze Concepts – 1.2.2 – Installed version not tested with active version of WooCommerce 4.5.2
Woo Shortcodes Kit: by Alberto G. – 1.9.2 – Installed version not tested with active version of WooCommerce 4.5.2
Thank You Page Customizer for WooCommerce: by VillaTheme – 1.0.5.8 – Installed version not tested with active version of WooCommerce 4.5.2
Aelia Currency Switcher for WooCommerce: by Aelia – 4.8.15.200904 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce B2B: by Code4Life – 2.1.2 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Brands: by WooCommerce – 1.6.15 (update to version 1.6.19 is available) – Installed version not tested with active version of WooCommerce 4.5.2
Woocommerce Cross Sell Products Display: by Logicfire – 2.0.1 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Stripe Gateway: by WooCommerce – 4.5.2 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Google Analytics Integration: by WooCommerce – 1.4.23 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Members Only: by Plugin Republic – 1.9.13 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Wholesale Prices Premium: by Rymera Web Co – 1.24.4 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Wholesale Prices: by Rymera Web Co – 1.11.11 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce: by Automattic – 4.5.2
Wordfence Security: by Wordfence – 7.4.11
Yoast SEO: by Team Yoast – 15.0
WP Mail SMTP: by WPForms – 2.4.0
WPMerge: by Revmakx – 1.2.6
WP Visitor Statistics: by osamaesh – 3.7
WP Super Cache: by Automattic – 1.7.1
WPFront Scroll Top: by Syam Mohan – 2.0.2
Custom Product Tabs for WooCommerce: by YIKES
Inc. – 1.7.5 – Installed version not tested with active version of WooCommerce 4.5.2

### Inactive Plugins (0) ###

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (4) ###

Liquid Web Managed WordPress: by Liquid Web <[email protected]> – 1.4
Liquid Web Managed WordPress Configuration: by Liquid Web – 1.0.0
Liquid Web Managed WordPress Platform Manager: by Liquid Web – 1.1.0
Liquid Web Update Manager: by Liquid Web <[email protected]> – 1.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD (US$)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #1125 - /shop/
Cart: #1611 - /my-cart/
Checkout: #1586 - /checkout/
My account: #2 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Divi
Version: 4.6.3
Author URL: https://www.elegantthemes.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Cancelled: 2
Oldest: 2020-09-11 16:29:12 +0000
Newest: 2020-09-28 14:35:08 +0000

Complete: 84
Oldest: 2020-09-09 13:11:47 +0000
Newest: 2020-10-08 20:24:09 +0000

Pending: 1
Oldest: 2020-10-12 20:39:07 +0000
Newest: 2020-10-12 20:39:07 +0000

Hi, can anyone help this issue? I am trying to fix this issue urgently so it would be appreciated if someone can help this issue…
Thank you.

Your System Status Report shows a variety of plugins that might be conflicting or interfering with the default way WooCommerce works.

The best way to determine if the issue is caused by a theme and/or plugin is to temporarily switch your theme to one like Storefront, and disable all plugins except for WooCommerce.

To pinpoint which plugin is causing the problem, continue to the next step; reactivate your other plugins one by one, testing after each one, until you find which one causes the conflict.

This document has a more thorough explanation of how this works:
https://docs.woocommerce.com/document/how-to-test-for-conflicts/

It’s been a while since there’s been a reply to this thread, so I’m closing it for now. Feel free to start a new one if need more help.