problem with WP MAIL SMTP

  • Resolved agathat

    (@agathat)


    4 years, 5 months ago

    Depite all settings are correctly set (data given by the web provider)
    upon sending test e-mail I see:

    EMAIL DELIVERY ERROR: the plugin WP Mail SMTP v2.4.0 logged this error during the last time it tried to send an email:

    Mailer: Other SMTP
    SMTP Error: Could not connect to SMTP host.
    Consider running an email test after fixing it.

    Which is the source of this problem? Could you help me please?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter agathat

    (@agathat)

    Test mail does not going out irrespective of settings TLS, SSL nothing helps.
    Web provider said that settings are correct, but website hangs in infinite loop on test mail.

    Thread Starter agathat

    (@agathat)

    I changed to another pulugin which works perfectly, this one is useless! Trash.

    Hi @agathat,

    I’m sorry to hear that you had a bad experience using the plugin. However, if your site is hanging in an infinite loop after sending the test email, that means your server tries to establish the connection with the SMTP host you’ve specified but could not which is likely due to incorrect SMTP settings or some firewall blocking the connection.

    Could you please let me know the SMTP settings you were using and the other plugin that is working for you?

    Thanks!

    Thread Starter agathat

    (@agathat)

    I tried to change settings to the same as in POSTSMTP which is working perfectly.
    But it is impossible – there is no STARTTLS working properly in your plugin.
    TLS settings is not working.
    I checked another server:
    “There was a problem while sending the test email.”
    despite all settings correctly set up.
    So this plugin definitely does not work with 587 and authentication plain or login. I need it working for forms but it is impossible to make it working.

    Plugin Author Gregor Capuder

    (@capuderg)

    Hi @agathat,

    could you please let me know which web hosting you are using and which SMTP server you tried to connect to?

    There were some reports for WP Engine web hosting, which had some issues with PHP server configuration that caused problems with the PHPMailer used in WordPress (also used by our plugin). The problem was that the email sending was stuck in a loop trying to get resources to connect to the SMTP server. More info here.

    Some other web hosting companies also had this issue, but it was mainly on WP Engine.

    The reason the other plugin works for you, is because they (by default) don’t use the PHPMailer class that is bundled in WP, and this circumvents this particular issue.

    Take care!

    Hi @agathat – We haven’t heard from you in about a week, so I’m going to go ahead and mark this ticket resolved. If you still have questions, though, please feel welcome to continue the conversation.

Viewing 6 replies - 1 through 6 (of 6 total)
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