Theme Editor does not Open

Hi @theoff,

do you get any errors in the browser console when trying to access the WordPress Customizer?

Best,
David

Hi David,

Browser Console while WordPress Theme Customizer is open generates the following info:

24Failed to decode downloaded font: <URL>
24OTS parsing error: Failed to convert WOFF 2.0 font to SFNT
?customize_changeset_uuid=72d62b63-eac3-4613-ab29-a7d47540f12b&customize_theme=page-builder-framework&customize_messenger_channel=preview-0:1 [Intervention] Slow network is detected. See https://www.chromestatus.com/feature/5636954674692096 for more details. Fallback font will be used while loading: https://theoff.info/Himalayas/wp-content/themes/page-builder-framework/fonts/page-builder-framework.woff2
?customize_changeset_uuid=72d62b63-eac3-4613-ab29-a7d47540f12b&customize_theme=page-builder-framework&customize_messenger_channel=preview-0:1 [Intervention] Slow network is detected. See https://www.chromestatus.com/feature/5636954674692096 for more details. Fallback font will be used while loading: https://fonts.gstatic.com/s/roboto/v20/KFOlCnqEu92Fr1MmWUlfBBc4AMP6lQ.woff2
?customize_changeset_uuid=72d62b63-eac3-4613-ab29-a7d47540f12b&customize_theme=page-builder-framework&customize_messenger_channel=preview-0:1 [Intervention] Slow network is detected. See https://www.chromestatus.com/feature/5636954674692096 for more details. Fallback font will be used while loading: https://theoff.info/Himalayas/wp-content/plugins/elementskit-lite/modules/controls/assets/fonts/elementskit.woff?y24e1e
?customize_changeset_uuid=72d62b63-eac3-4613-ab29-a7d47540f12b&customize_theme=page-builder-framework&customize_messenger_channel=preview-0:1 [Intervention] Slow network is detected. See https://www.chromestatus.com/feature/5636954674692096 for more details. Fallback font will be used while loading: https://theoff.info/Himalayas/wp-content/themes/page-builder-framework/fonts/page-builder-framework.woff
util.js:233 Google Maps JavaScript API warning: NoApiKeys https://developers.google.com/maps/documentation/javascript/error-messages#no-api-keys
uA.o @ util.js:233
util.js:233 Google Maps JavaScript API warning: InvalidKey https://developers.google.com/maps/documentation/javascript/error-messages#invalid-key
uA.o @ util.js:233
DevTools failed to load SourceMap: Could not load content for https://theoff.info/Himalayas/wp-content/themes/page-builder-framework/assets/kirki/assets/vendor/selectWoo/kirki.css.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for https://theoff.info/Himalayas/wp-content/themes/page-builder-framework/assets/kirki/controls/css/styles.css.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for https://theoff.info/Himalayas/wp-content/themes/page-builder-framework/assets/kirki/modules/custom-sections/sections.css.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for https://theoff.info/Himalayas/wp-content/themes/page-builder-framework/assets/kirki/modules/tooltips/tooltip.css.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE

Thanks

Hi @theoff,

can you try to disable all 3rd party plugins and see if that solves the issue?

If it does, you can turn them back on one by one and try to access the customizer to see which plugin is causing the conflict.

Best,
David

Alternatively, can you try to use a different browser?

It says there was an issue with the page-builder-framework icon font. Reason being a “slow network” as per the error message above.

Hope that helps.

Best,
David

Hi David Vongries,

Thanks for a reply!

Before posting the message on the WordPress forum, I deactivated all the plugins because it is a standard prescription for WordPress errors. However, still Theme Editor did not open.

I will try once again both of your suggestions ((1)deactivating plugins and (2)trying different browsers) and let you know the outcome.

Kind regards