With new Version 4.2.0 stopped working

Hi, you mean the prefix text is not visible or the entire counter? And are you using the classic editor or Gutenberg?

Thanks.

• This reply was modified 4 years, 5 months ago by Roel Magdaleno.

Also, check in the Settings page if the first option is checked, if it’s checked then you have to use your shortcodes as:

[countup ...]55[/countup]

Thanks.

Hi all! Same here. First option checked. The entire counter is missing.

Hello, I found the issue and fixed it in version 4.2.1, hopefully the counters should run again, please confirm.

Thanks.

After the update the counter is still not working.

Hi @susan333, you mean after update 4.2.1 version?

I updated the plugin minutes ago, in case of not working can you prrovide the shortcode of your post or website so I can check any JavaScript error?

Thanks.

Yes.

Here is the shortcode. It’s pretty simple.

[countup start=”0″]576[/countup]

What I can notice is that your shortcode has a wrong double quote, try to copy and paste this shortcode and try:

[countup start="0"]576[/countup]

Let me know please, in case of not working share your website so I can take a look for any JS error.

Thanks.

Hi Roel! It seems rendered but with no output:

<div class="num">
  <div class="counter skrollable skrollable-between" data-start="0" data-duration="1" data-suffix="M" data-end="950"></div>
</div>

Shortcode used:

<div class='num'>
[countup start='0' duration='1' suffix='M']950[/countup]
</div>

Used to work just fine till today.

• This reply was modified 4 years, 5 months ago by lloaizav.

I copied your shortcode and it didn’t fix the issue.

That is weird, I see the counters work on my local and some production sites so I wonder if your sites are being cached with the version 4.2.0 and that’s why is still failing.

So maybe a fix could be clear/reset your website’s cache and then test the counters again in Incognito Mode.

@luismarcosloaiza Any chance that you can check if there’s a JavaScript error in your website? Should appear in the DevTools inside of Console tab.

Thanks.

It’s weird, no JS errors related to plugin in console. Wanna take a look? meet.google.com/ojp-mizc-guj

Hello everyone, there’s a new version of the plugin (v4.2.2) that seems to fix this issue. The issue was the plugin wasn’t loading the main JavaScript file properly in frontend.

So please update to v4.2.2 and test the counters.

Thanks and let me know anything.

I also just updated the plugin to 4.2.1 and it broke something. The counters are not displaying. The Counter div is showing when I inspect the page, but no errors in the console.