Form is returning bad error

  • Resolved fiberlyone

    (@fiberlyone)


    4 years, 5 months ago

    Using the Registration form, when entering an email with a private domain – including the site domain the following error is thrown up – before submission. By dismissing the error, the user can move to the next field, but this is bad user interface.

    *** Forbidden. [email with the last letter truncated]: Mail domain does not exist. ***

    There is no information on how/why the email is being “checked”. Is there a way to disable the email check, since it is incorrect?

    • This topic was modified 4 years, 5 months ago by fiberlyone.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author ProfileGrid Support

    (@profilegrid0)

    Hi,

    We need to analyze the reported issue at our end and would require admin access details temporarily. Please reach out to us through the support page on our site to help you further.

    Thank you

    Plugin Author ProfileGrid Support

    (@profilegrid0)

    Hi,

    Marking the ticket as resolved. Please reply through the support page on our site if you still need our help.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
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