Error: Please select at least one list to subscribe to.

Well, I recreated the form, and the error went away. I now get a success message when adding a new email.

However, I still don’t know how to change the “associated list” on the form in WordPress. It seems to me these submissions are not added under any list.

Assume: You have the Constant Contact Plug in with WordPress.
Assume you connected your WordPress site with Constant Contact server too.
Assume Administator too.

Dashboard -> Contact Form -> Settings -> Add subscribers to (middle of page) (a pull-down menu with your created lists visible. Pick one).

So, see the the dashboard on the left, there is a constant form item. Hover over it and go to “settings” — and to the middle of the page is the Add subscribers to.

• This reply was modified 4 years, 1 month ago by rauterkus.

Yeah, it looks like this form shown on here (where you select the list):

https://knowledgebase.constantcontact.com/articles/KnowledgeBase/18059-Create-a-Wordpress-Form?lang=en_US

The UI here is borked, probably by WordPress. It took me a bit to cheese it to work, but it’s working now.

Hey @anthonypa2000 some questions for you, even though I know you marked this as resolved. I am assuming that you are upgrading and not installing fresh. Is that correct?

The “Please select at least one list to subscribe to.” is coming from our plugin and not WordPress core, so that’s on us potentially.

The UI shouldn’t be borked and whatnot, we purposely made the new area scrollable and output the list of lists as checkboxes instead of a dropdown like previous. To help indicate scroll-ability we also added some shadows depending on which “end” of the list you’re at.

I’m also now wondering if the update process is going to go as smooth as we want, hope, and optimistically anticipated. However if people are going to have problems like this error with their existing forms, then we may need to act swiftly.

The intent here is two fold. First when the site owner is creating a new form, they can choose one to many lists to offer to the visitor to choose from. Second, when the visitor visits the site, they can fill in the form, and of the one to many lists chosen, select which they would like to be added to, and then hit submit. It should then parse through those selected and send their information to each.

If I’m reading right, you said that a test signup went to none of them? Is that still the case? If yes, we’d love to try and determine what’s failing with you.

Thanks for writing!

Three things:

1) Well, I won’t be coy; the UI here is bad news. It’s confusing and breaks several UX rules for multiple selections, and just flat out looks broken. See: https://www.griffonloregames.com/wp-content/uploads/2020/09/BadUX.jpg

As you can see, it looks like the option is to have customers choose their own list by selecting multiple lists. However, if you mouse over “Allow subscribers to select from lists”, the cursor turns into a hand, indicating it is an actionable “button.” Finally, it doesn’t match the KB article on how it should look.

2) The sign-up worked fine when it was created. Then today, we got a report; it was broken. Changing anything in the old form did not work (including only having one list selected). I had to create a new form.

3) When I created a new form, I didn’t pick anything in the “Allow subscribers to select from lists”, thinking that was a choice made somewhere else. When I tested the form, it accepted the email with a success message, but it had no list associated, so it went nowhere. Only when I went back and said, “Hey, I wonder if that is just a bad UX,” and I re-picked the newsletter list did it start adding emails to the correct list (of course).

I initially thought the list selection was made under Settings, but it turns out that it is for Comments and Cart.

So, long story short. It was working fine, then it wasn’t, then I had to recreate the form, and when I recreated the form, the UX exhibited strange behavior and did not match the KB article on how to make this work.

Addendum: The original error appeared on both of our sites. The other site was working fine before, too.

Definitely taking all of this feedback and passing along to our developers to evaluate.

We definitely want/need to do something in this spot because we know there are some users who have a LOT of lists so the alternative was a really long page. We’ll review UI/UX options here.

I am having the same issues too. https://nancysconciergeservices.com/garage-organization-tips/

@bradleygt89 was this with a newly created form or did it happen with one you already had created and working for awhile?

Newly created, over the last couple of weeks. I’ve created two different forms; have tried it with one email list checked, no list checked, all lists checked (on the actual form, not the main CC plugin settings; there I have selected the list I want the subscribers to go to), and no luck.

so all 3 variations failed for this form. None, all, some?

All 3 variations failed, yes.

@bradleygt89 are you willing to take your support to private correspondence? We would like to discuss some details better left off the public forums for the moment. Nothing bad by any means, just for debugging sake.

If yes, could you please email [email protected] and cc [email protected], and please provide a link to this forum thread.

@anthonypa2000 can you visit the lists page from our Constant Contact menu as well to help confirm that that solves your issues as well?

Not too sure what you mean–I recreated the forms and that solved the problem.