Adding a product to an excluded category.

  • Resolved aleksp

    (@aleksp)


    4 years, 2 months ago

    If I add a category in a product that was exclude using
    Exclude categories from sync

    I’m getting the following message:

    This product belongs to a category or tag that is excluded from the Facebook catalog sync. It will not sync to Facebook.

To sync this product to Facebook, click Go to Settings and remove the category or tag exclusion or click Cancel and update the product's category / tag assignments.

    Cancel button doesn’t work and there is no way to add a product to the exclusion category. One way is to disable the plugin and add the product to the category.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter aleksp

    (@aleksp)

    I also tried to create new product for excluded category but the plugin is blocked the creation of new product

    Hi @aleksp,

    Thanks for reaching out. Happy to help you with this!

    Unfortunately, this is a bit of a bug that we are fixing up for the next release. I may be able to help with a workaround, though.

    Would you please tell me a little bit more about the product itself? Is it a variable product that you are wanting to modify, by any chance?

    Thanks,
    Marcus

    Hey @aleksp,

    It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

    Thanks,
    Marcus

Viewing 3 replies - 1 through 3 (of 3 total)
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