Lost Connection After Updating to 2.0+

  • Resolved rguzzo

    (@rguzzo)


    4 years, 1 month ago

    I setted up my woocommerce pixel, through downloading the extension on partner integrations https://www.facebook.com/events_manager2/?act=133498361437792. Integration was perfect, and i got my store up and running in a few days.

    Followint the original method i was able to integrate it directly to my business manager, what is perfect, and my store is already up and running.

    However today I noticed after upgrading the plugin to the new version, the plugin requires me to authorize the connection again, not only through business manager, but also selecting which pages i want to connect my site too again. The problem is, it doesn’t let me select my page. It says I have no permission, when clearly I have all permisions.

    Old integration was perfectly good, and now I am stuck with no way out, but rolling back the plugin to the zip file i originally downloaded from business manager, until you guys can help me with this.

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @rguzzo,

    I’m so sorry to hear that the update to Version 2 has caused issues for you. Thanks for reaching out to us–I’m happy to help!

    Could you please let me know which error you saw specifically? I’m afraid there have been a couple different issues that some of our merchants have been experiencing and troubleshooting will go different directions here depending on which error you’re seeing.

    Would you please be able to share a screenshot or screen recording of the issue? That’ll help us determine next steps.

    Cheers,
    Benjamin

    Hi @rguzzo,

    It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

    Thanks,
    Benjamin

Viewing 2 replies - 1 through 2 (of 2 total)
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