Wrong order price.

Hi there,

That sounds like a peculiar issue. We’d like to take a closer look, but will need some more info.

Can you show us a screenshot of the Product Data ? Variations tab of that product with all the variations expanded (something like this: https://d.pr/i/Arjgfb), and include some specific steps for how to recreate the issue.

You can upload the screenshot to your media library and share the link with us, or you can use a service like Droplr (https://droplr.com/) or CloudApp (https://www.getcloudapp.com/) to get a link.

Also, share a copy of your site’s System Status Report with us. To find it, go to WooCommerce ? Status, select “Get system report” and then “Copy for support”.? Then paste it here in your response.

Dear support,
Thank you for your reply!
1. One of the product link:https://nicec.net/product/nice-c-adjustable-dumbbell/

2. Screenshot of the variation buyer ordered.https://prnt.sc/uhyvt4, the screenshot of the error orderhttps://prnt.sc/uhyz9e. the pic of the product of the order is also incorrect.

3.`report:
### WordPress Environment ###

WordPress address (URL): https://nicec.net
Site address (URL): https://nicec.net
WC Version: 4.5.2
REST API Version: ? 4.5.2
WC Blocks Version: ? 3.1.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.5.0
Log Directory Writable: ?
WP Version: 5.5.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.10
PHP Post Max Size: 260 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.72.0
OpenSSL/1.1.1g

SUHOSIN Installed: –
MySQL Version: 5.6.41-84.1
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.5.2
WC Database Prefix: JK2_
Total Database Size: 22.70MB
Database Data Size: 18.25MB
Database Index Size: 4.45MB
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### Post Type Counts ###

attachment: 231
block: 17
custom_css: 1
customize_changeset: 8
faq: 10
mailpoet_page: 1
member: 8
nav_menu_item: 27
oembed_cache: 1
page: 11
post: 8
product: 33
product_variation: 79
revision: 77
shop_coupon: 4
shop_order: 377
shop_order_refund: 90
wcct_countdown: 2
wpcd_coupons: 1
wpcf7_contact_form: 4
wpforms: 1
yith_popup: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (46) ###

Direct checkout, WooCommerce Single page checkout , WooCommerce One page checkout: by PI Websolution – 1.7.7
WP Affiliate Manager: by wp.insider
wpaffiliatemgr – 2.7.8

Async JavaScript: by Frank Goossens (futtta) – 2.20.03.01
Autoptimize: by Frank Goossens (futtta) – 2.7.7
Contact Form 7: by Takayuki Miyoshi – 5.2.2
Custom Product Tabs Pro: by YIKES
Inc. – 1.2.2 – Installed version not tested with active version of WooCommerce 4.5.2

Customer Reviews for WooCommerce: by Customer Reviews – 3.124 – Installed version not tested with active version of WooCommerce 4.5.2
Google Tag Manager for WordPress: by Thomas Geiger – 1.11.5 – Installed version not tested with active version of WooCommerce 4.5.2
OptiMonk: by OptiMonk – 1.3.4
Facebook for WooCommerce: by Facebook – 2.0.1 – Installed version not tested with active version of WooCommerce 4.5.2
Instant Articles for WP: by Automattic
Dekode
Facebook – 4.2.1

Finale – WooCommerce Sales Countdown Timer & Discount Plugin: by XLPlugins – 2.17.1 – Installed version not tested with active version of WooCommerce 4.5.2
MonsterInsights – eCommerce Addon: by MonsterInsights Team – 7.3.7
MonsterInsights Pro: by MonsterInsights – 7.12.2
Health Check & Troubleshooting: by The www.remarpro.com community – 1.4.5
WPBakery Page Builder: by Michael M – WPBakery.com – 6.1
Kadence WooCommerce Email Designer: by Kadence WP – 1.4.3 – Installed version not tested with active version of WooCommerce 4.5.2
Mailchimp for WooCommerce: by Mailchimp – 2.4.5 – Installed version not tested with active version of WooCommerce 4.5.2
Manage Notification E-mails: by Virgial Berveling – 1.5.1
Media Library Assistant: by David Lingren – 2.84
MonsterInsights – Ads Addon: by MonsterInsights Team – 1.1.3
MonsterInsights – Facebook Instant Articles Addon: by MonsterInsights Team – 1.1.2
MonsterInsights – Google Optimize Addon: by MonsterInsights Team – 1.3.1
MonsterInsights – Performance Addon: by MonsterInsights Team – 1.4.1
OptinMonster API: by OptinMonster Team – 1.9.15 – Installed version not tested with active version of WooCommerce 4.5.2
Order / Coupon / Subscription Export Import Plugin for WooCommerce (BASIC): by WebToffee – 1.6.7
Perfect Brands for WooCommerce: by QuadLayers – 1.8.4 – Installed version not tested with active version of WooCommerce 4.5.2
Porto Theme – Functionality: by P-Themes – 1.7.3
Product Sales Report for WooCommerce: by Potent Plugins – 1.4.10 – Installed version not tested with active version of WooCommerce 4.5.2
Tidio Chat: by Tidio Ltd. – 4.2.1
UpdraftPlus – Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.29

User Role Editor: by Vladimir Garagulya – 4.56.1
WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.3.6
Advanced Shipment Tracking for WooCommerce: by zorem – 3.1.1
Product Feed PRO for WooCommerce: by AdTribes.io – 8.7.2
Shop Manager Admin for WooCommerce: by zorem – 3.1.8 – Installed version not tested with active version of WooCommerce 4.5.2
Checkout Manager for WooCommerce: by QuadLayers – 5.2.8 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.0.3 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Stripe Gateway: by WooCommerce – 4.5.2 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Services: by Automattic – 1.24.2 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce: by Automattic – 4.5.2
Yoast SEO Premium: by Team Yoast – 14.9
WP Coupons and Deals: by WP Coupons and Deals – 3.0.3
WP File Manager: by mndpsingh287 – 6.9
Yoast SEO: WooCommerce: by Team Yoast – 13.5 – Installed version not tested with active version of WooCommerce 4.5.2
Custom Product Tabs for WooCommerce: by YIKES
Inc. – 1.7.4

### Inactive Plugins (0) ###

### Must Use Plugins (3) ###

Endurance Page Cache: by Mike Hansen – 2.0.2
Health Check Troubleshooting Mode: by – 1.7.1
SSO: by Garth Mortensen
Mike Hansen – 0.3

### Settings ###

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #207 – /shop/
Cart: #208 – /cart/
Checkout: #209 – /checkout/
My account: #210 – /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Porto
Version: 5.4.2
Author URL: https://www.portotheme.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: porto/woocommerce/archive-product.php
porto/woocommerce/cart/cart-shipping.php
porto/woocommerce/cart/cart-totals.php
porto/woocommerce/cart/cart.php
porto/woocommerce/cart/cross-sells.php version 3.0.0 is out of date. The core version is 4.4.0
porto/woocommerce/cart/mini-cart.php
porto/woocommerce/cart/proceed-to-checkout-button.php
porto/woocommerce/cart/shipping-calculator.php
porto/woocommerce/checkout/form-billing.php
porto/woocommerce/checkout/form-checkout.php
porto/woocommerce/checkout/form-coupon.php
porto/woocommerce/checkout/form-login.php
porto/woocommerce/checkout/form-pay.php
porto/woocommerce/checkout/payment.php
porto/woocommerce/checkout/review-order.php
porto/woocommerce/content-product.php
porto/woocommerce/content-product_cat.php
porto/woocommerce/content-single-product.php
porto/woocommerce/content-widget-product.php
porto/woocommerce/global/form-login.php
porto/woocommerce/global/quantity-input.php
porto/woocommerce/global/wrapper-start.php
porto/woocommerce/loop/add-to-cart.php
porto/woocommerce/loop/loop-end.php
porto/woocommerce/loop/loop-start.php
porto/woocommerce/loop/no-products-found.php
porto/woocommerce/loop/orderby.php
porto/woocommerce/loop/pagination.php
porto/woocommerce/loop/rating.php
porto/woocommerce/loop/sale-flash.php
porto/woocommerce/myaccount/downloads.php
porto/woocommerce/myaccount/form-add-payment-method.php
porto/woocommerce/myaccount/form-edit-account.php
porto/woocommerce/myaccount/form-edit-address.php
porto/woocommerce/myaccount/form-login.php
porto/woocommerce/myaccount/form-lost-password.php
porto/woocommerce/myaccount/form-reset-password.php
porto/woocommerce/myaccount/lost-password-confirmation.php
porto/woocommerce/myaccount/my-account.php
porto/woocommerce/myaccount/my-address.php
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@eastofwest Dear support,
Can you please check and reply?

@eastofwest
Hello, can you help？

I wasn’t able to visit your site, as it says there’s been a critical error at the top, and not much else after that.

This is a good time to do a conflict test, for more reasons than just in this tread. I see you have the plugin Health Check & Troubleshooting installed already. With it (and visible to only you the logged-in Admin), you can deactivate all your plugins, and swap to a theme like TwentyTwenty or Storefront.

Then start by re-activating WooCommerce, and after that, one-by-one, the rest of your plugins. After each step, tests to see that your products are working. Keep doing so until it “breaks” again. Then you will know which plugin is causing the conflict.

There’s more about doing conflict tests here:
https://docs.woocommerce.com/document/how-to-test-for-conflicts/

Hi there,

I hope you found the previous reply helpful. We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, feel free to start a new thread.