When installed NextGen Gallery Pro Ecommerce no longer works
-
After installing this plugin and creating a review, I discovered (with the help of Imagery, the creators of NextGen Gallery Pro), that the Ecommerce shopping cart feature no longer works (clicking on the shopping cart just results in spinning circles animation)
Curiously, the shopping cart works for non-logged in users, it just has a problem for logged in WordPress users.
Are you able to investigate on your end?
Viewing 6 replies - 1 through 6 (of 6 total)
-
Sure – please find attached the support ticket I opened with Imagely, which has all the details you need (including test URL, site details)
Based on that, we discovered the functionality works if user is not logged in, but does not work for logged in user.
I tend tried disabling each plugin in turn and the only plugin that caused the issue was WP Product Review Lite.
Theme? :
NextGEN version? : 3.0.18Screenshot:
Site Details: Output from Health Check:### wp-core ### version: 5.5.1 site_language: en_AU user_language: en_AU permalink: /%postname%/ https_status: true user_registration: 1 default_comment_status: open multisite: false user_count: 504 dotorg_communication: true ### wp-paths-sizes ### wordpress_path: /var/www/vhosts/visualvoyager.net/dev.visualvoyager.net wordpress_size: 14.07 GB (15112152696 bytes) uploads_path: /var/www/vhosts/visualvoyager.net/dev.visualvoyager.net/wp-content/uploads uploads_size: 470.02 MB (492851144 bytes) themes_path: /var/www/vhosts/visualvoyager.net/dev.visualvoyager.net/wp-content/themes themes_size: 21.54 MB (22589134 bytes) plugins_path: /var/www/vhosts/visualvoyager.net/dev.visualvoyager.net/wp-content/plugins plugins_size: 178.87 MB (187558115 bytes) database_size: 27.81 MB (29163520 bytes) total_size: 14.76 GB (15844314609 bytes) ### wp-dropins (2) ### advanced-cache.php: true maintenance.php: true ### wp-active-theme ### name: Visual Voyager (visual-voyager) version: 1.0.0 author: HelloTham author_website: https://www.hellotham.com/ parent_theme: Genesis (genesis) theme_features: core-block-patterns, menus, post-thumbnails, title-tag, automatic-feed-links, body-open, genesis-inpost-layouts, genesis-archive-layouts, genesis-admin-menu, genesis-import-export-menu, genesis-readme-menu, genesis-customizer-theme-settings, genesis-customizer-seo-settings, genesis-auto-updates, genesis-breadcrumbs, genesis-menus, genesis-structural-wraps, widgets, html5, genesis-accessibility, genesis-after-entry-widget-area, genesis-footer-widgets, custom-header, custom-logo, editor-styles, editor-style, align-wide, responsive-embeds, custom-line-height, custom-units, editor-font-sizes, editor-color-palette theme_path: /var/www/vhosts/visualvoyager.net/dev.visualvoyager.net/wp-content/themes/visual-voyager ### wp-parent-theme ### name: Genesis (genesis) version: 3.3.3 author: StudioPress author_website: https://www.studiopress.com/ theme_path: /var/www/vhosts/visualvoyager.net/dev.visualvoyager.net/wp-content/themes/genesis ### wp-themes-inactive (1) ### Twenty Twenty: version: 1.5, author: the WordPress team ### wp-plugins-active (43) ### All-in-One WP Migration: version: 7.27, author: ServMask All-in-One WP Migration Unlimited Extension: version: 2.37, author: ServMask amr shortcode any widget: version: 3.7, author: anmari bbPress: version: 2.6.5, author: The bbPress Contributors bbPress Genesis Extend: version: 1.2.0, author: Jared Atchison bbp style pack: version: 4.6.1, author: Robin Wilson Block Pattern Builder: version: 1.1.0, author: Justin Tadlock Blocks Animation: CSS Animations for Gutenberg Blocks: version: 1.0.6, author: ThemeIsle CoBlocks: version: 2.3.2, author: GoDaddy Duplicate Page: version: 4.3, author: mndpsingh287 Enable Media Replace: version: 3.4.2, author: ShortPixel Genesis Grid: version: 1.4.2, author: Bill Erickson Genesis Portfolio Pro: version: 1.2.3, author: StudioPress Genesis Simple Share: version: 1.1.5, author: StudioPress Gutenberg Blocks and Template Library by Otter: version: 1.5.7, author: ThemeIsle Gutenberg Post Blocks: version: 1.2.6, author: wpxpo Gutenberg WooCommerce Blocks: version: 1.0.8, author: wpxpo Health Check & Troubleshooting: version: 1.4.5, author: The www.remarpro.com community Import Users from CSV: version: 1.0.1, author: Andrew Lima NextGEN Gallery: version: 3.3.17, author: Imagely NextGEN Pro: version: 3.0.18, author: Imagely Orbit Fox Companion: version: 2.9.17, author: Themeisle Paid Memberships Pro: version: 2.4.4, author: Stranger Studios Paid Memberships Pro - bbPress Add On: version: 1.6, author: Stranger Studios, Scott Sousa Paid Memberships Pro - Events Add On: version: 1.0, author: Paid Memberships Pro Paid Memberships Pro - Mailchimp Add On: version: 2.3.1, author: Stranger Studios Paid Memberships Pro - Require Strong Passwords: version: 0.3, author: Stranger Studios Paid Memberships Pro - Roles Add On: version: 1.2, author: Paid Memberships Pro Post Slider and Carousel with Widget: version: 2.0.3, author: InfornWeb Really Simple SSL: version: 3.3.5, author: Really Simple Plugins Regenerate Thumbnails: version: 3.1.3, author: Alex Mills (Viper007Bond) SEOPress: version: 3.9.2, author: SEOPress Simple Social Icons: version: 3.0.2, author: StudioPress Smash Balloon Instagram Feed: version: 2.4.6, author: Smash Balloon UpdraftPlus - Backup/Restore: version: 1.16.29, author: UpdraftPlus.Com, DavidAnderson User Role Editor: version: 4.56.1, author: Vladimir Garagulya Wordfence Security: version: 7.4.11, author: Wordfence WordPress Users & WooCommerce Customers Import Export(BASIC): version: 1.4.3, author: WebToffee WP-Optimize - Clean, Compress, Cache: version: 3.1.2, author: David Anderson, Ruhani Rabin, Team Updraft WPForms Lite: version: 1.6.2.3, author: WPForms WP Mail SMTP: version: 2.3.1, author: WPForms WP Product Review Lite: version: 3.7.11, author: ThemeIsle WP Retina 2x: version: 5.6.1, author: Jordy Meow ### wp-media ### image_editor: WP_Image_Editor_Imagick imagick_module_version: 1690 imagemagick_version: ImageMagick 6.9.10-68 Q16 x86_64 2020-04-01 https://imagemagick.org imagick_limits: imagick::RESOURCETYPE_AREA: 15 GB imagick::RESOURCETYPE_DISK: 9.2233720368548E+18 imagick::RESOURCETYPE_FILE: 6144 imagick::RESOURCETYPE_MAP: 15 GB imagick::RESOURCETYPE_MEMORY: 7 GB imagick::RESOURCETYPE_THREAD: 2 gd_version: bundled (2.1.0 compatible) ghostscript_version: not available ### wp-server ### server_architecture: Linux 3.10.0-1062.4.3.el7.x86_64 x86_64 httpd_software: Apache php_version: 7.4.10 64bit php_sapi: fpm-fcgi max_input_variables: 1000 time_limit: 30 memory_limit: 256M max_input_time: 60 upload_max_size: 16M php_post_max_size: 16M curl_version: 7.29.0 NSS/3.44 suhosin: false imagick_availability: true server-headers: server: nginx date: Sun, 13 Sep 2020 07:22:04 GMT content-type: text/html; charset=UTF-8 content-length: 230006 x-powered-by: Array expires: Wed, 11 Jan 1984 05:00:00 GMT cache-control: no-cache, must-revalidate, max-age=0 link: <https://dev.visualvoyager.net/wp-json/>; rel="https://api.w.org/", <https://dev.visualvoyager.net/wp-json/wp/v2/pages/4418>; rel="alternate"; type="application/json", <https://dev.visualvoyager.net/>; rel=shortlink htaccess_extra_rules: false ### wp-database ### extension: mysqli server_version: 10.3.24-MariaDB client_version: mysqlnd 7.4.10 ### wp-constants ### WP_HOME: undefined WP_SITEURL: undefined WP_CONTENT_DIR: /var/www/vhosts/visualvoyager.net/dev.visualvoyager.net/wp-content WP_PLUGIN_DIR: /var/www/vhosts/visualvoyager.net/dev.visualvoyager.net/wp-content/plugins WP_MAX_MEMORY_LIMIT: 256M WP_DEBUG: true WP_DEBUG_DISPLAY: false WP_DEBUG_LOG: true SCRIPT_DEBUG: false WP_CACHE: true CONCATENATE_SCRIPTS: undefined COMPRESS_SCRIPTS: undefined COMPRESS_CSS: undefined WP_LOCAL_DEV: undefined ### wp-filesystem ### wordpress: writable wp-content: writable uploads: writable plugins: writable themes: writable ### wpforms ### version: 1.6.2.3 license: false lite: Aug 2, 2019 @ 8:32pm total_forms: 1 total_entries: undefined ### genesis ### blog_cat_num: 6 content_archive: excerpts content_archive_thumbnail: 1 image_alignment: aligncenter image_size: genesis-singular-images posts_nav: numeric site_layout: content-sidebar nav_twitter_text: Follow me on Twitter theme_version: 3.3.1 upgrade: 1 header_right: 1 update: 1 db_version: 3301 first_version: 2.0.2 breadcrumb_single: 1 comments_pages: true breadcrumb_posts_page: 1 breadcrumb_page: 1 footer_text: [footer_copyright before="Copyright "] · Visual Voyager Pty. Ltd. · [footer_loginout] entry_meta_before_content: [post_date] by [post_author_posts_link] [post_comments] [post_edit] entry_meta_after_content: [post_categories before="Categories: " sep=" "] [post_tags before="Tags: " sep=" "] breadcrumb_archive: 1 show_featured_image_post: 1 trackbacks_posts: true trackbacks_pages: true ### wp_mail_smtp ### version: 2.3.1 license_key_type: lite debug: No debug notices found. db_tables: r7SO4_wpmailsmtp_tasks_meta lite_install_date: Aug 30, 2020 @ 2:44pmQuestion:
I have enabled ecommerce on a website and followed the instructions in the setup wizard. I have created a price list for digital downloads and enabled Stripe integration. I have not enabled Print Lab integration as I understand it is not available in Australia.I then created a gallery and attached the digital download price list and created a page with ecommerce enabled on the gallery widget.
However when I click on shopping cart icon in an image, I don’t get the checkout page, only a spinning icon.
This is the page:
https://dev.visualvoyager.net/portfolio/animals/Can you please advise what to do?
The error on Javascript console when the web page hangs is:
Uncaught SyntaxError: Unexpected token < in JSON at position 0 at JSON.parse (<anonymous>) at Object.success (galleria.nextgen_pro_lightbox.js?ver=3.3.17:272) at i (jquery.js?ver=1.12.4-wp:2) at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4-wp:2) at x (jquery.js?ver=1.12.4-wp:4) at XMLHttpRequest.c (jquery.js?ver=1.12.4-wp:4)
Viewing 6 replies - 1 through 6 (of 6 total)
- The topic ‘When installed NextGen Gallery Pro Ecommerce no longer works’ is closed to new replies.
