error screen

  • Resolved The Savant

    (@mrmickwhite)


    4 years, 2 months ago

    Installed plugin – kept 95% as default operation and parameters, when client submits a ticket with an image on the client side they get a blank screen saying “There has been a critical error on your website.” and no image is present in the ticketing system.
    When agent replies to a ticket he is then presented with a white screen with “There has been a critical error on your website. Please check your site admin email inbox for instructions.”

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter The Savant

    (@mrmickwhite)

    Do not mask attachment is TICKED but was also happening when unticked

    Plugin Author yeisonbp

    (@yeisonbp)

    Hi @mrmickwhite,

    I registered and submitted a ticket with an attachment and it worked for me. Does the issue continue? Also, The DO NOT MASK ATTACHMENT box applies for new ticket and not for existing tickets.

    Regards.

    Plugin Author yeisonbp

    (@yeisonbp)

    I will mark this thread as resolved, but if there is any other question regarding this topic, you can open a new topic.

Viewing 3 replies - 1 through 3 (of 3 total)
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