Job stuck during compressing files

  • Resolved gm999

    (@gm999)


    4 years, 6 months ago

    Used this plugin successfully for the past few years. Starting at the end of August, it stalls during the compressing files as PclZip.

    Log Level: Normal
    [INFO] BackWPup job: Backup to GoDaddy folder
    [INFO] Logfile is: backwpup_log_998809_2020-09-10_10-43-30.html
    [INFO] Backup file is: backwpup_IKMCLQLE02_2020-09-10_10-43-30.zip
    [10-Sep-2020 10:43:31] 1. Try to backup database …
    [10-Sep-2020 10:43:32] Connected to database ct_elmh_fz1p8 on localhost
    [10-Sep-2020 10:43:37] Added database dump “ct_elmh_fz1p8.sql” with 4.87 MB to backup file list
    [10-Sep-2020 10:43:37] Database backup done!
    [10-Sep-2020 10:43:38] 1. Trying to make a list of folders to back up …
    [10-Sep-2020 10:43:49] Added “wp-config.php” to backup file list
    [10-Sep-2020 10:43:49] 1111 folders to backup.
    [10-Sep-2020 10:43:50] 1. Trying to create a WordPress export to XML file …
    [10-Sep-2020 10:43:52] Check WP Export file …
    [10-Sep-2020 10:43:52] WP Export file is a valid WXR file.
    [10-Sep-2020 10:43:52] Added XML export “Elmhurst_Choral_Union.wordpress.2020-09-10.xml” with 745.99 KB to backup file list.
    [10-Sep-2020 10:43:52] 1. Trying to generate a file with installed plugin names …
    [10-Sep-2020 10:43:52] Added plugin list file “Elmhurst-Choral-Union.pluginlist.2020-09-10.txt” with 2.41 KB to backup file list.
    [10-Sep-2020 10:43:52] 1. Trying to generate a manifest file …
    [10-Sep-2020 10:43:52] Added manifest.json file with 3.44 KB to backup file list.
    [10-Sep-2020 10:43:52] 1. Trying to create backup archive …
    [10-Sep-2020 10:43:52] Compressing files as PclZip. Please be patient, this may take a moment.

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Support happyAnt

    (@duongcuong96)

    @gm999

    Please go to BackWPUp -> Settings -> Logs -> Logging Level -> Debug(not translated ) if you not already set, re-run it again and send us debug log.
    You can get the latest debug log file at: BackWpUp -> Logs

    Also please give me a full screenshot of your job -> Files tab.

    Thank you!

    Thread Starter gm999

    (@gm999)

    I changed the logging level as directed, and re-ran.
    (It stalled, but you expected that.)

    This is reply for your first paragraph.

    Did you mean BackWPup -> Logs, or BackWPup > Settings > Logs?
    I do not see the a “debug log file” option to click on in either place.
    I did find a Settings > Information tab that had a “Get Debug info” button.

    WordPress version: 5.4.2
    BackWPup version: 3.7.1
    PHP version: 7.3.21 (64bit)
    MySQL version: 5.6.49-cll-lve
    cURL version: 7.62.0
    cURL SSL version: OpenSSL/1.0.2k
    WP-Cron url: https://elmhurstchoralunion.org/wp-cron.php
    Server self connect: Response Test O.K.
    Document root: /home/knzaiw2qgt2r/public_html
    Temp folder: /home/knzaiw2qgt2r/public_html/wp-content/uploads/backwpup-9825c1-temp/
    Log folder: /home/knzaiw2qgt2r/public_html/wp-content/uploads/backwpup-9825c1-logs/
    Server: Apache
    Operating System: Linux
    PHP SAPI: litespeed
    Current PHP user: knzaiw2qgt2r
    Maximum execution time: 30 seconds
    BackWPup maximum script execution time: 30 seconds
    Alternative WP Cron: Off
    Disabled WP Cron: Off
    CHMOD Dir: 0755
    Server Time: 15:33
    Blog Time: 10:33
    Blog Timezone: America/Chicago
    Blog Time offset: -5 hours
    Blog language: en-US
    MySQL Client encoding: utf8
    PHP Memory limit: 256M
    WP memory limit: 40M
    WP maximum memory limit: 256M
    Memory in use: 63.00 MB
    Loaded PHP Extensions:: Core, PDO, Phar, Reflection, SPL, SimpleXML, bcmath, bz2, calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imagick, imap, inotify, intl, json, libxml, litespeed, mbstring, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_sqlite, posix, readline, session, shmop, soap, sqlite3, standard, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, zlib

    Thread Starter gm999

    (@gm999)

    This is a reply to your second paragraph:
    “Also please give me a full screenshot of your job -> Files tab.”

    Under BackWPup> Jobs, there is no Files tab.

    If you wanted the Settings> Jobs, there is no Files tab.

    Could you be more specific on how to find the Files tab you’d like me to take a screenshot of?

    Plugin Support happyAnt

    (@duongcuong96)

    Hello @gm999
    The Files tab is here, in your BackWPUp job, please check the screenshot here: https://i.imgur.com/sGnqMhy.png

    Please take a full screenshot of the files tab, then give it to me, you can upload all images to any cloud service then give me a link.

    Thank you!

    Thread Starter gm999

    (@gm999)

    Sorry, I do not find anything that looks like your screenshot.

    In each individual BackWPup job itself, options are
    for Logs: view, delete, download
    for Backups: delete, download

    The Settings section is the only thing I find with tabs, which are labeled
    General, Jobs, Logs, Network, API Keys, Information

    If you sent me a view of what you clicked to get to the screenshot you sent, that would help! Thanks!

    Thread Starter gm999

    (@gm999)

    Does this help?
    https://www.dropbox.com/sh/uquy0b9g8sa329g/AACtbxkpBB1MFchnyCKNkucga?dl=0

    Plugin Support happyAnt

    (@duongcuong96)

    @gm999
    okay so let do like this:

    in your site dashboard -> look for BackWPUp -> click on Jobs -> you see a list of your created jobs there -> hover on the job you have issue -> press Edit -> find the Files tab there, as I mentioned in the screenshot: https://i.imgur.com/sGnqMhy.png

    After that, take screenshots of the Files tab, then upload them to Dropbox or Google Drive, then give me the link.

    Thread Starter gm999

    (@gm999)

    Here’s a dropbox link to a PDF of the screenshots
    https://www.dropbox.com/sh/heyayyt8aenzvcs/AAC5MJJGLCmKZ7WIQP-gkKSia?dl=0

    Plugin Support happyAnt

    (@duongcuong96)

    @gm999
    Please help me tick on these following folders, then run the job again:

    flameshot_screenshot

    Thread Starter gm999

    (@gm999)

    Did so. Here’s the log:

    [INFO] Log Level: Debug
    [INFO] BackWPup job: Backup to GoDaddy folder; DBCHECK+DBDUMP+FILE+WPEXP+WPPLUGIN
    [INFO] Runs with user: (0)
    [INFO] BackWPup no automatic job start configured
    [INFO] BackWPup job started manually
    [INFO] PHP ver.: 7.3.21 (64bit); litespeed; Linux
    [INFO] Maximum PHP script execution time is 30 seconds
    [INFO] Script restart time is configured to 30 seconds
    [INFO] MySQL ver.: 5.6.49-cll-lve
    [INFO] Web Server: Apache
    [INFO] curl ver.: 7.62.0; OpenSSL/1.0.2k
    [INFO] Temp folder is: /home/knzaiw2qgt2r/public_html/wp-content/uploads/backwpup-9825c1-temp/
    [INFO] Logfile is: /home/knzaiw2qgt2r/public_html/wp-content/uploads/backwpup-9825c1-logs/backwpup_log_551211_2020-09-16_10-54-56.html
    [INFO] Backup file is: /home/knzaiw2qgt2r/public_html/wp-content/WPbackup/backwpup_JKMCLQJ602_2020-09-16_10-54-56.zip
    [16-Sep-2020 10:54:56] 1. Try to backup database …
    [16-Sep-2020 10:54:56] Connected to database ct_elmh_fz1p8 on localhost
    [16-Sep-2020 10:54:56] Backup database table “wp_mcvxytm1xd_commentmeta” with “~0” records
    [16-Sep-2020 10:54:56] Backup database table “wp_mcvxytm1xd_comments” with “~0” records
    [16-Sep-2020 10:54:56] Backup database table “wp_mcvxytm1xd_gf_addon_feed” with “~5” records
    [16-Sep-2020 10:54:56] Backup database table “wp_mcvxytm1xd_gf_addon_payment_callback” with “~61” records
    [16-Sep-2020 10:54:56] Backup database table “wp_mcvxytm1xd_gf_addon_payment_transaction” with “~59” records
    [16-Sep-2020 10:54:56] Backup database table “wp_mcvxytm1xd_gf_draft_submissions” with “~0” records
    [16-Sep-2020 10:54:56] Backup database table “wp_mcvxytm1xd_gf_entry” with “~230” records
    [16-Sep-2020 10:54:56] Backup database table “wp_mcvxytm1xd_gf_entry_meta” with “~2228” records
    [16-Sep-2020 10:54:56] Backup database table “wp_mcvxytm1xd_gf_entry_notes” with “~188” records
    [16-Sep-2020 10:54:56] Backup database table “wp_mcvxytm1xd_gf_form” with “~3” records
    [16-Sep-2020 10:54:56] Backup database table “wp_mcvxytm1xd_gf_form_meta” with “~3” records
    [16-Sep-2020 10:54:56] Backup database table “wp_mcvxytm1xd_gf_form_revisions” with “~0” records
    [16-Sep-2020 10:54:56] Backup database table “wp_mcvxytm1xd_gf_form_view” with “~2453” records
    [16-Sep-2020 10:54:56] Backup database table “wp_mcvxytm1xd_links” with “~0” records
    [16-Sep-2020 10:54:57] Backup database table “wp_mcvxytm1xd_options” with “~582” records
    [16-Sep-2020 10:54:59] Backup database table “wp_mcvxytm1xd_postmeta” with “~11120” records
    [16-Sep-2020 10:55:00] Backup database table “wp_mcvxytm1xd_posts” with “~720” records
    [16-Sep-2020 10:55:00] Backup database table “wp_mcvxytm1xd_redirection_404” with “~1355” records
    [16-Sep-2020 10:55:02] Backup database table “wp_mcvxytm1xd_redirection_groups” with “~2” records
    [16-Sep-2020 10:55:02] Backup database table “wp_mcvxytm1xd_redirection_items” with “~11” records
    [16-Sep-2020 10:55:02] Backup database table “wp_mcvxytm1xd_redirection_logs” with “~12” records
    [16-Sep-2020 10:55:02] Backup database table “wp_mcvxytm1xd_rg_form” with “~3” records
    [16-Sep-2020 10:55:02] Backup database table “wp_mcvxytm1xd_rg_form_meta” with “~3” records
    [16-Sep-2020 10:55:02] Backup database table “wp_mcvxytm1xd_rg_form_view” with “~1477” records
    [16-Sep-2020 10:55:02] Backup database table “wp_mcvxytm1xd_rg_incomplete_submissions” with “~0” records
    [16-Sep-2020 10:55:02] Backup database table “wp_mcvxytm1xd_rg_lead” with “~180” records
    [16-Sep-2020 10:55:02] Backup database table “wp_mcvxytm1xd_rg_lead_detail” with “~1169” records
    [16-Sep-2020 10:55:02] Backup database table “wp_mcvxytm1xd_rg_lead_detail_long” with “~0” records
    [16-Sep-2020 10:55:02] Backup database table “wp_mcvxytm1xd_rg_lead_meta” with “~364” records
    [16-Sep-2020 10:55:02] Backup database table “wp_mcvxytm1xd_rg_lead_notes” with “~27” records
    [16-Sep-2020 10:55:02] Backup database table “wp_mcvxytm1xd_stream” with “~345” records
    [16-Sep-2020 10:55:02] Backup database table “wp_mcvxytm1xd_stream_meta” with “~2215” records
    [16-Sep-2020 10:55:02] Backup database table “wp_mcvxytm1xd_swp_cf” with “~2296” records
    [16-Sep-2020 10:55:02] Backup database table “wp_mcvxytm1xd_swp_index” with “~2022” records
    [16-Sep-2020 10:55:02] Backup database table “wp_mcvxytm1xd_swp_log” with “~476” records
    [16-Sep-2020 10:55:02] Backup database table “wp_mcvxytm1xd_swp_tax” with “~0” records
    [16-Sep-2020 10:55:02] Backup database table “wp_mcvxytm1xd_swp_terms” with “~2085” records
    [16-Sep-2020 10:55:02] Backup database table “wp_mcvxytm1xd_term_relationships” with “~14” records
    [16-Sep-2020 10:55:02] Backup database table “wp_mcvxytm1xd_term_taxonomy” with “~2” records
    [16-Sep-2020 10:55:02] Backup database table “wp_mcvxytm1xd_termmeta” with “~0” records
    [16-Sep-2020 10:55:02] Backup database table “wp_mcvxytm1xd_terms” with “~2” records
    [16-Sep-2020 10:55:02] Backup database table “wp_mcvxytm1xd_usermeta” with “~224” records
    [16-Sep-2020 10:55:02] Backup database table “wp_mcvxytm1xd_users” with “~5” records
    [16-Sep-2020 10:55:02] Backup database table “wp_mcvxytm1xd_wpml_mails” with “53” records
    [16-Sep-2020 10:55:03] Backup database table “wp_mcvxytm1xd_yoast_indexable” with “154” records
    [16-Sep-2020 10:55:03] Backup database table “wp_mcvxytm1xd_yoast_indexable_hierarchy” with “61” records
    [16-Sep-2020 10:55:03] Backup database table “wp_mcvxytm1xd_yoast_migrations” with “18” records
    [16-Sep-2020 10:55:03] Backup database table “wp_mcvxytm1xd_yoast_primary_term” with “0” records
    [16-Sep-2020 10:55:03] Backup database table “wp_mcvxytm1xd_yoast_seo_links” with “0” records
    [16-Sep-2020 10:55:03] Backup database table “wp_mcvxytm1xd_yoast_seo_meta” with “169” records
    [16-Sep-2020 10:55:03] Added database dump “ct_elmh_fz1p8.sql” with 5.06 MB to backup file list
    [16-Sep-2020 10:55:03] Database backup done!
    [16-Sep-2020 10:55:03] Restart after 7 seconds.
    [16-Sep-2020 10:55:05] 1. Trying to make a list of folders to back up …
    [16-Sep-2020 10:55:16] Added “wp-config.php” to backup file list
    [16-Sep-2020 10:55:16] 1111 folders to backup.
    [16-Sep-2020 10:55:16] Restart after 12 seconds.
    [16-Sep-2020 10:55:18] 1. Trying to create a WordPress export to XML file …
    [16-Sep-2020 10:55:19] Check WP Export file …
    [16-Sep-2020 10:55:19] WP Export file is a valid WXR file.
    [16-Sep-2020 10:55:19] Added XML export “Elmhurst_Choral_Union.wordpress.2020-09-16.xml” with 745.01 KB to backup file list.
    [16-Sep-2020 10:55:19] 1. Trying to generate a file with installed plugin names …
    [16-Sep-2020 10:55:19] Added plugin list file “Elmhurst-Choral-Union.pluginlist.2020-09-16.txt” with 2.41 KB to backup file list.
    [16-Sep-2020 10:55:19] 1. Trying to generate a manifest file …
    [16-Sep-2020 10:55:19] Undefined index: dbdumpdbcharset
    [16-Sep-2020 10:55:19] Added manifest.json file with 3.44 KB to backup file list.
    [16-Sep-2020 10:55:19] 1. Trying to create backup archive …
    [16-Sep-2020 10:55:19] Compressing files as PclZip. Please be patient, this may take a moment.
    [16-Sep-2020 10:55:19] Adding Extra files to Archive
    [16-Sep-2020 10:55:19] Archiving Folder: /home/knzaiw2qgt2r/public_html/
    [16-Sep-2020 10:55:19] Archiving Folder: /home/knzaiw2qgt2r/public_html/.errordocs/
    [16-Sep-2020 10:55:19] Archiving Folder: /home/knzaiw2qgt2r/public_html/_db_backups/
    [16-Sep-2020 10:55:19] Archiving Folder: /home/knzaiw2qgt2r/public_html/cgi-bin/
    [16-Sep-2020 10:55:19] Archiving Folder: /home/knzaiw2qgt2r/public_html/cgi/
    [16-Sep-2020 10:55:19] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-admin/
    [16-Sep-2020 10:55:23] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-admin/css/
    [16-Sep-2020 10:55:26] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-admin/css/colors/
    [16-Sep-2020 10:55:26] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-admin/css/colors/blue/
    [16-Sep-2020 10:55:26] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-admin/css/colors/coffee/
    [16-Sep-2020 10:55:26] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-admin/css/colors/ectoplasm/
    [16-Sep-2020 10:55:26] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-admin/css/colors/light/
    [16-Sep-2020 10:55:26] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-admin/css/colors/midnight/
    [16-Sep-2020 10:55:26] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-admin/css/colors/ocean/
    [16-Sep-2020 10:55:26] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-admin/css/colors/sunrise/
    [16-Sep-2020 10:55:26] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-admin/images/
    [16-Sep-2020 10:55:28] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-admin/includes/
    [16-Sep-2020 10:55:32] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-admin/js/
    [16-Sep-2020 10:55:36] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-admin/js/widgets/
    [16-Sep-2020 10:55:36] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-admin/maint/
    [16-Sep-2020 10:55:36] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-admin/network/
    [16-Sep-2020 10:55:36] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-admin/user/
    [16-Sep-2020 10:55:36] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-content/
    [16-Sep-2020 10:55:36] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-content/cache/
    [16-Sep-2020 10:55:36] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-content/cache/blogs/
    [16-Sep-2020 10:55:36] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-content/cache/meta/
    [16-Sep-2020 10:55:36] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-content/cache/supercache/
    [16-Sep-2020 10:55:36] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-content/cache/supercache/elmhurstchoralunion.org/
    [16-Sep-2020 10:55:36] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-content/cache/supercache/elmhurstchoralunion.org/auditions/
    [16-Sep-2020 11:01:01] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [16-Sep-2020 11:01:01] 2. Trying to create backup archive …
    [16-Sep-2020 11:01:01] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-admin/js/
    [16-Sep-2020 11:01:01] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-admin/js/widgets/
    [16-Sep-2020 11:01:01] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-admin/maint/
    [16-Sep-2020 11:01:01] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-admin/network/
    [16-Sep-2020 11:01:01] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-admin/user/
    [16-Sep-2020 11:01:01] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-content/
    [16-Sep-2020 11:01:01] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-content/cache/
    [16-Sep-2020 11:01:01] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-content/cache/blogs/
    [16-Sep-2020 11:01:01] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-content/cache/meta/
    [16-Sep-2020 11:01:01] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-content/cache/supercache/
    [16-Sep-2020 11:01:01] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-content/cache/supercache/elmhurstchoralunion.org/
    [16-Sep-2020 11:06:59] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [16-Sep-2020 11:06:59] 2. Trying to create backup archive …
    [16-Sep-2020 11:06:59] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-admin/js/
    [16-Sep-2020 11:06:59] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-admin/js/widgets/
    [16-Sep-2020 11:06:59] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-admin/maint/
    [16-Sep-2020 11:06:59] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-admin/network/
    [16-Sep-2020 11:06:59] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-admin/user/
    [16-Sep-2020 11:06:59] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-content/
    [16-Sep-2020 11:06:59] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-content/cache/
    [16-Sep-2020 11:06:59] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-content/cache/blogs/
    [16-Sep-2020 11:06:59] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-content/cache/meta/
    [16-Sep-2020 11:06:59] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-content/cache/supercache/
    [16-Sep-2020 11:06:59] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-content/cache/supercache/elmhurstchoralunion.org/
    [16-Sep-2020 11:12:32] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [16-Sep-2020 11:12:32] 2. Trying to create backup archive …
    [16-Sep-2020 11:12:33] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-admin/js/
    [16-Sep-2020 11:12:33] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-admin/js/widgets/
    [16-Sep-2020 11:12:33] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-admin/maint/
    [16-Sep-2020 11:12:33] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-admin/network/
    [16-Sep-2020 11:12:33] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-admin/user/
    [16-Sep-2020 11:12:33] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-content/
    [16-Sep-2020 11:12:33] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-content/cache/
    [16-Sep-2020 11:12:33] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-content/cache/blogs/
    [16-Sep-2020 11:12:33] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-content/cache/meta/
    [16-Sep-2020 11:12:33] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-content/cache/supercache/
    [16-Sep-2020 11:12:33] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-content/cache/supercache/elmhurstchoralunion.org/
    [16-Sep-2020 11:18:00] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [16-Sep-2020 11:18:00] 3. Trying to create backup archive …
    [16-Sep-2020 11:18:01] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-admin/js/
    [16-Sep-2020 11:18:01] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-admin/js/widgets/
    [16-Sep-2020 11:18:01] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-admin/maint/
    [16-Sep-2020 11:18:01] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-admin/network/
    [16-Sep-2020 11:18:01] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-admin/user/
    [16-Sep-2020 11:18:01] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-content/
    [16-Sep-2020 11:18:01] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-content/cache/
    [16-Sep-2020 11:18:01] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-content/cache/blogs/
    [16-Sep-2020 11:18:01] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-content/cache/meta/
    [16-Sep-2020 11:18:02] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-content/cache/supercache/
    [16-Sep-2020 11:18:02] Archiving Folder: /home/knzaiw2qgt2r/public_html/wp-content/cache/supercache/elmhurstchoralunion.org/
    [16-Sep-2020 11:23:34] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [16-Sep-2020 11:23:34] ERROR: Step aborted: too many attempts!
    [16-Sep-2020 11:23:35] 1. Trying to check database …
    [16-Sep-2020 11:23:35] Result of table check for wp_mcvxytm1xd_commentmeta is: OK
    [16-Sep-2020 11:23:35] Result of table check for wp_mcvxytm1xd_comments is: OK
    [16-Sep-2020 11:23:35] Result of table check for wp_mcvxytm1xd_gf_addon_feed is: OK
    [16-Sep-2020 11:23:35] Result of table check for wp_mcvxytm1xd_gf_addon_payment_callback is: OK
    [16-Sep-2020 11:23:35] Result of table check for wp_mcvxytm1xd_gf_addon_payment_transaction is: OK
    [16-Sep-2020 11:23:35] Result of table check for wp_mcvxytm1xd_gf_draft_submissions is: OK
    [16-Sep-2020 11:23:35] Result of table check for wp_mcvxytm1xd_gf_entry is: OK
    [16-Sep-2020 11:23:35] Result of table check for wp_mcvxytm1xd_gf_entry_meta is: OK
    [16-Sep-2020 11:23:35] Result of table check for wp_mcvxytm1xd_gf_entry_notes is: OK
    [16-Sep-2020 11:23:35] Result of table check for wp_mcvxytm1xd_gf_form is: OK
    [16-Sep-2020 11:23:35] Result of table check for wp_mcvxytm1xd_gf_form_meta is: OK
    [16-Sep-2020 11:23:35] Result of table check for wp_mcvxytm1xd_gf_form_revisions is: OK
    [16-Sep-2020 11:23:35] Result of table check for wp_mcvxytm1xd_gf_form_view is: OK
    [16-Sep-2020 11:23:35] Result of table check for wp_mcvxytm1xd_links is: OK
    [16-Sep-2020 11:23:35] Result of table check for wp_mcvxytm1xd_options is: OK
    [16-Sep-2020 11:23:35] Result of table check for wp_mcvxytm1xd_postmeta is: OK
    [16-Sep-2020 11:23:35] Result of table check for wp_mcvxytm1xd_posts is: OK
    [16-Sep-2020 11:23:35] Result of table check for wp_mcvxytm1xd_redirection_404 is: OK
    [16-Sep-2020 11:23:35] Result of table check for wp_mcvxytm1xd_redirection_groups is: OK
    [16-Sep-2020 11:23:35] Result of table check for wp_mcvxytm1xd_redirection_items is: OK
    [16-Sep-2020 11:23:35] Result of table check for wp_mcvxytm1xd_redirection_logs is: OK
    [16-Sep-2020 11:23:35] An outdated add-on or custom code is attempting to access the wp_mcvxytm1xd_rg_form table which is not valid in this version of Gravity Forms. Update your add-ons and custom code to prevent loss of form data. Further details: https://docs.gravityforms.com/database-storage-structure-reference/#changes-from-gravity-forms-2-2
    [16-Sep-2020 11:23:35] Result of table check for wp_mcvxytm1xd_rg_form is: OK
    [16-Sep-2020 11:23:35] An outdated add-on or custom code is attempting to access the wp_mcvxytm1xd_rg_form_meta table which is not valid in this version of Gravity Forms. Update your add-ons and custom code to prevent loss of form data. Further details: https://docs.gravityforms.com/database-storage-structure-reference/#changes-from-gravity-forms-2-2
    [16-Sep-2020 11:23:35] Result of table check for wp_mcvxytm1xd_rg_form_meta is: OK
    [16-Sep-2020 11:23:35] An outdated add-on or custom code is attempting to access the wp_mcvxytm1xd_rg_form_view table which is not valid in this version of Gravity Forms. Update your add-ons and custom code to prevent loss of form data. Further details: https://docs.gravityforms.com/database-storage-structure-reference/#changes-from-gravity-forms-2-2
    [16-Sep-2020 11:23:35] Result of table check for wp_mcvxytm1xd_rg_form_view is: OK
    [16-Sep-2020 11:23:35] An outdated add-on or custom code is attempting to access the wp_mcvxytm1xd_rg_incomplete_submissions table which is not valid in this version of Gravity Forms. Update your add-ons and custom code to prevent loss of form data. Further details: https://docs.gravityforms.com/database-storage-structure-reference/#changes-from-gravity-forms-2-2
    [16-Sep-2020 11:23:35] Result of table check for wp_mcvxytm1xd_rg_incomplete_submissions is: OK
    [16-Sep-2020 11:23:35] An outdated add-on or custom code is attempting to access the wp_mcvxytm1xd_rg_lead table which is not valid in this version of Gravity Forms. Update your add-ons and custom code to prevent loss of form data. Further details: https://docs.gravityforms.com/database-storage-structure-reference/#changes-from-gravity-forms-2-2
    [16-Sep-2020 11:23:35] Result of table check for wp_mcvxytm1xd_rg_lead is: OK
    [16-Sep-2020 11:23:35] An outdated add-on or custom code is attempting to access the wp_mcvxytm1xd_rg_lead_detail table which is not valid in this version of Gravity Forms. Update your add-ons and custom code to prevent loss of form data. Further details: https://docs.gravityforms.com/database-storage-structure-reference/#changes-from-gravity-forms-2-2
    [16-Sep-2020 11:23:35] Result of table check for wp_mcvxytm1xd_rg_lead_detail is: OK
    [16-Sep-2020 11:23:35] An outdated add-on or custom code is attempting to access the wp_mcvxytm1xd_rg_lead_detail table which is not valid in this version of Gravity Forms. Update your add-ons and custom code to prevent loss of form data. Further details: https://docs.gravityforms.com/database-storage-structure-reference/#changes-from-gravity-forms-2-2
    [16-Sep-2020 11:23:35] Result of table check for wp_mcvxytm1xd_rg_lead_detail_long is: OK
    [16-Sep-2020 11:23:35] An outdated add-on or custom code is attempting to access the wp_mcvxytm1xd_rg_lead_meta table which is not valid in this version of Gravity Forms. Update your add-ons and custom code to prevent loss of form data. Further details: https://docs.gravityforms.com/database-storage-structure-reference/#changes-from-gravity-forms-2-2

    Plugin Support happyAnt

    (@duongcuong96)

    @gm999
    an outdated add-on or custom code is attempting to access the wp_mcvxytm1xd_rg_lead_meta table which is not valid in this version of Gravity Forms. Update your add-ons and custom code to prevent loss of form data. Further details: https://docs.gravityforms.com/database-storage-structure-reference/#changes-from-gravity-forms-2-2

    ah so that not caused by BackWPup, please update your Gravity From to the latest version ^^

    Thread Starter gm999

    (@gm999)

    My plugins list says
    Gravity Forms, version 2.4.20
    Gravity Forms Mailchimp Add-On, version 4.8
    Gravity Forms PayPal Standard Add-On, version 3.4

    I update my plugins every time I’m prompted, so why would I get an error message?

    Plugin Support happyAnt

    (@duongcuong96)

    @gm999

    Since the issue has not related to BackWPUp, I’m going to close the issue here.
    For more information, on how to resolve the issue with Gravity Forms, I would suggest you read their documentation here: https://docs.gravityforms.com/database-storage-structure-reference/#changes-from-gravity-forms-2-2

    You can contact Gravity Forms developers directly, since this is a paid plugin, they should provide you support.

Viewing 13 replies - 1 through 13 (of 13 total)
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