Overlay Search Default Text Still Doesn’t Disappear

  • Resolved jrothra

    (@jrothra)


    4 years, 6 months ago

    I reported this problem over nine months ago, and OceanWP said they would investigate and implement the fix. However, updates have been released and it still isn’t fixed.

    I’m busy redesigning my site, and I’m wanting to add the search back to my site, and I really like the overlay version. However, it’s not working still. I tried disabling all plugins and the problem persists, which along with OceanWP’s initial response, makes me certain it’s a problem within OceanWP.

    Here’s the staging version of the site.

    Here’s a video capture of the problem: https://www.dropbox.com/s/zgggp6vte95yyv0/2020%20Sept%206%20-%20OceanWP%20Overlay%20Search.mp4?dl=0

    On this staging site, I’m using the following:

    WordPress: 5.5.1
    OceanWP: 1.8.7

    • This topic was modified 4 years, 6 months ago by jrothra.
Viewing 8 replies - 1 through 8 (of 8 total)

  • Hi,

    I apologize for the delay in response.

    As I checked it is working properly at our end.
    If you have added custom codes, try to remove, clear the cache, and check.

    Try to disable all the nonocean plugin and check if it is working or not. If yes, enable the one by one plugin, and refresh the page after enabling each plugin, to check the conflict issue.

    Thread Starter jrothra

    (@jrothra)

    I understand the delay. I followed your recommendation: deactivate all plugins, then reactivate one at a a time to see which is causing the problem.

    Good news: found the culprit.
    Bad news (for you): it’s your own plugin Ocean Extra

    Here’s a video capture: https://www.dropbox.com/s/pd9pxitzzqj0q6f/OceanWP%20Overlay%20Search%20Fail.mp4?dl=0

    If you watch it you can see that I have all 48 plugins deactivated. When I test the overlay search, it works. I then activate only one plugin–Ocean Extra–and then reload the page and test the search form. As I reported, the default text does not disappear.

    I suspected the problem was within your systems, so I started with Ocean Extra as the first plugin to reactivate and didn’t need to go any further.

    The problem is OceanWP’s system, not another plugin. Please fix this.

    • This reply was modified 4 years, 6 months ago by jrothra.
    Thread Starter jrothra

    (@jrothra)

    BTW, there are no custom codes in this test. The only “custom” work is done through Customizer, things such as changing colors, adding a logo, and other minor things. No custom code.

    Hi,

    thank you for passing the info, we will check the issue at our end also.

    In the meantime, I would ask to do one more testing, Please try to disable all the nonocean plugin, keep ocean extra as well and clear the cache and check if it works with Ocean extra or not?

    Thread Starter jrothra

    (@jrothra)

    I did all that. And if you watched the video, you will see there was only one plugin active: Ocean Extra.

    Hi,

    I don’t why it happens like that on your site. On my end, I’m not seeing any issue with it. So it is a little confusing for me.

    Would you be so kind and go to Elementor > System Info and copy/paste the report back to us so that we can take a look?

    Thread Starter jrothra

    (@jrothra)

    I updated to OceanWP 1.8.9 today on the staging site and now this problem is resolved. However, I did notice a different issue after this update, but I submitted a ticket about it.

    Glad to hear that the issue has been fixed!

    We will check that ticket and get back to you.

Viewing 8 replies - 1 through 8 (of 8 total)
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